Gene Messer Hyundai
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Dealership Service Review
service Rating
Hyundai Santa Fe Service Lubbock Tx
Written byon 01/27/2024
I took the vehicle in due to a check engine light and left it so they could check it out. The problem was somewhat difficult to pinpoint and they even had to call Hyundai engineers!! However, they persisted and got it figured out!! We are currently waiting on a part that had to be ordered - they did say it was safe to drive until we get the part!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sara Thurston on 01/31/2024
Dealer Response
Thank you for sharing your experience with the dealership. It's great to hear that the team persisted in identifying and resolving the issue with your vehicle, even involving Hyundai engineers to ensure accurate diagnostics. While waiting for the ordered part, it's reassuring that it was communicated that it's safe to drive. We appreciate your feedback and hope your vehicle is back to optimal condition soon!
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