Customer Reviews of Gene Messer Chevrolet
Review type:
Fast n friendly!
by JamyeClo on 06/03/2024I was there for two things: a screw in a tire, which is in a place that isn’t able to be patched, so I gotta get a tire. 2. They had ordered a part for my headlight and they fixed that. I had just bought the car, so there was no cost on my… part. The shuttle gave me a ride to/from home and he was quite prompt and very friendly. I’ve never been let down by Gene Messer Chevrolet.Hi, thank you for taking the time to leave a review for us at Gene Messer Chevrolet. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Amazing service
by Ashley A on 05/13/2024Great customer service and turnaround time on servicing my vehicle.We're delighted to learn that your experience was amazing! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Transmission Replacement
by Kenneth Hoar on 04/19/2024Transmission went out on our way home to the Austin/San Antonio area. Got the vehicle towed in on Tuesday. Quote for repair on Wednesday. Pick up the vehicle on Friday. Great teamwork and transparent communication. Great Job Team Messer.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Service dept Ruby at desk
by @Smith@ on 04/05/2024It was great ruby got us in fast and they took care of our situation she was greatWe sincerely appreciate your feedback. Each employee is a valued member of the Gene Messer Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Gene Messer Chevrolet Team
Was very satisfied
Gene Messer Chevrolet Lubbock
by James Cole on 03/14/2024We always take our vehicles back to the dealership we bought them from when it's time for oil change, schedule maintenance, etc. It's easy, fast and reliable.James, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Gene Messer Chevrolet Team
Pleasantly surprised
by JMPedVas on 02/26/2024I was told they were behind. It would have taken 4 days to get to my vehicle. 2 days later it was thoroughly and accurately complete! I was so impressed.We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Gene Messer Chevrolet. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Gene Messer Chevrolet Team
Great service
by KdMae!! on 01/20/2024Hector is THE MAN! He was able to get my Blazer in quickly and serviced her up in a timely manner!Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, The Gene Messer Chevrolet Team
Factory recall service
by Lewman1 on 01/04/2024Factory recall issued on child seat anchor-called dealership to make appointment-had vehicle in shop and work completed the very next day-extremely satisfied with all aspects of service!Thank you so much for taking the time to let us know how satisfied you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Gene Messer Chevrolet Team
Radio issues
by Maria S on 12/14/2023It was friendly and fastThanks for letting us know of your complete satisfaction, Maria. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Gene Messer Chevrolet Team
We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil Service / update computer
by Scott M on 12/08/2023The service was perfect. Everything was taken care of in a timely fashion and with care!Scott, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Gene Messer Chevrolet Team
Unsatisfied!!!!!
by Brandy B. on 12/05/2023Thomas was very rude and everyone I talked about my car acted like they didn’t know what was going or who was working on my car.. my car sat outside the whole time I really don’t think they looked it the whole 2 and half weeks it sat up… there and was never contacted I always had to check on my car..Not impressed
by Parriaga on 12/05/2023I have taken my work truck into this Chevy house several times and it’s always a dice roll. The auto text you get for support is usually non existent. I have had to constantly text and ask the status of my vehicle which took the whole… month of November to repair!! I had to initiate the talks. I would receive messages back that the “part” was still unable to be shipped and that I should extend my rental another week, which is easier said than done these days. It’s sad days when I’m hoping my company gives me a Ford truck next.Initial vehicle service
by 2023chevy on 11/09/2023The team at Gene Messer Chevrolet were fantastic to deal with during my initial vehicle service appointment. They accommodated my schedule and were prompt with their service.We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Gene Messer Chevrolet Team
Oil change service
by Michael O on 10/23/2023Great friendly service. Waited for work to be done. Got out quick.It's fantastic to hear that you received great and friendly service and that your wait time was minimal. Fast and efficient service can make a significant difference in your experience. Safe travels!
New Tires
by New Tires on 09/08/2023Took all day just to get tires from warehouse, but service was outstanding...Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Gene Messer Chevrolet Team
Excellent service
by Shane276 on 08/31/2023Very quick and friendly oil change and tire rotation at a reasonable price.We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Compressor replacement
by Cleveland02 on 07/31/2023The length of time from start to finish is way too long. The service department is the reason I will never buy from Gene Messer in the future.Follow-up on Previous review
by Rob Tells on 07/11/2023This is a follow up to my previous review titled "Bad Experience" on 07-08-23. I wrote my review and later messaged Gene Messer through their automated "contact us" platform. Their Service Manager John contacted me and I explained what had… happened He apologized for the misunderstanding and he sincerely wanted to make things right for me. I told him I wasn't sure what could be done now considering the work had already been done. He then offered to do the full system transmission flush I thought I was getting at no cost and set me up for an appointment. As I previously said I had never had an issue at anytime before this with Gene Messer. My previous sales and service experiences had been great. I now wish I would have given them the chance to make things right concidering my past experiences with them before posting my original review. Problems happen, but it's how one responds to the problem that shows a persons or businesses true worth. Thanks John, Jr and Gene Messer Chevy for your excellent customer service.Thank you for taking the time to write such a detailed review of your experience with us! We truly appreciate it. We are very glad to hear that your experiences with it have been very positive. It was great doing business with you. We hope to see you again! Sincerely, The Gene Messer Chevrolet Team
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Bad Experience
by Rob Tells on 07/08/2023I called in and asked the price for a transmission flush and spoke to a gentleman, but don't remember his name. He quoted me a price of $229. I later called back and spoke to a lady named Ruby. I asked her if I used MOBIL 1 SYNTHETIC LV HP… what the price would be. She left me on hold for over 15 minutes. She came back and stated it would be $360. I told her I was told it would be $229 and that I didnt think using the MOBIL 1 instead of Dex V1 should justify the $130 increase. She said that she spoke to the parts guys and that's what it would cost. I told her I booked an appt with them versus Scoggin Dickey because their price was $229 and Scoggin Dickey was $290. She advised me they would match the $290 Scoggin Dickey price, but that's the best they could do. I agreed to that. My truck has 95k and it was time for the Transmission Flush and was satisfied with the price because other places were $400-$550 (I only called reputable repair shops with good reviews). Plus I bought my truck at Gene Messer and take it to them for my other routine scheduled services. I initially thought I can get this done at the dealership, cheaper. This seemed like a no brainer. So I thought... Before today I have never had a bad experience with Gene Messer. So this review is based on my experience today only. Took my truck in for the Transmission Flush early this morning and when I picked it up later this afternoon I noticed on the receipt that it only took 7 quarts of fluid to do the flush. I knew my transmission took about 11 quarts and doing a flush should take over its capacity. When I asked them how it only took 7 quarts they went and got their tranny guy that did the job to come talk to me. He explained what he did. I asked him if the torque converter was flushed as well. He said "no that would take a lot more fluid". I told him I wanted a full flush because I knew the issues Chevy's 8 speed transmissions had and that the MOBIL 1 SYNTHETIC LV ATF HP is GM's fix. I told him mine didn't have any issues but that I wanted to get in front of any possible problems. I thanked him because in my opinion it wasn't his fault. I told Ruby that I had wanted a full flush. She said that I said I wanted my lines and cooler flushed. I told her that is not what I said. She then told me that a full flush would have cost me over $1200. I told her no it wouldn't because I would have taken somewhere else. I was quoted $400-$550 at another places with the exception of Scoggin Dickey's $290. If you call any quality auto service place and ask for a "transmission flush" what they price you for is a complete system flush. Not 1 will ask you if you just want a pan drop with the lines and the cooler flushed or if you want a complete system flush. NOT ONE... AND I SURE WASNT ASKED THAT BY THE GENE MESSER SERVICE CENTER. If I wanted that I would have done a pan drop myself. Because what they did is just a little better. Then to try and say I said something I didn't say to try and justify the mistake made it worst. I told Ruby "Oh well it is what it is I guess huh?" She seemed just fine with things ending like that. So now I'm running around with a blend of 7 qts of new oil and probably about 4 qts of old oil. Is it better then all old oil? Yes... But it's not what I wanted and not what I thought I was getting. I guess the old saying you get what you pay for held true today.Please see my follow up 5 star review. I requested a call back from Gene Messer and they resolved my issues beyond expectations. I should have given them a chance to resolve my problem before submitting my review.
Thank you for speaking with us about your concerns. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. John Dillon
New fob
by Teresa D. on 06/23/2023I am very pleased with the work that was done. But it took a little longer than I was promised.Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Gene Messer Chevrolet
Vehicle service
by Richard on 06/22/2023Received fast and friendly serviceWe appreciate you for letting others know about your experience, Richard! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Gene Messer Chevrolet Team
Driving is something most of us have to do every day. For many it seems like a chore. Gene Messer Chevrolet of Lubbock is here to tell you it doesn't have to be. More than that, we're here to prove it with a revered lineup of new Chevy models and used cars - not to mention expert service, genuine parts and specialized auto repair. That's right; everything you need to transform your daily commute into a joy ride and maintain that sense of satisfaction is right here, under one roof.
If you're in the market for a new truck or vehicle, you'll find it at Gene Messer Chevrolet of Lubbock. You'll also find a team committed to ensuring that you find the right vehicle for you. On our end, that means answering questions, comparing Chevrolet models, and getting you behind the wheel for a closer look.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for sharing your experience. We appreciate your kind words and are thrilled to hear about your positive visit to Gene Messer Chevrolet. We're delighted that our team provided excellent service with your tire and headlight, and we're glad to hear that our shuttle service was timely and friendly. We look forward to assisting you in the future. Thank you for choosing us! Sincerely, The Gene Messer Chevrolet Team
by Gene Messer Chevrolet on 06/04/2024