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Gene Messer Chevrolet


1302 S Loop 289, Lubbock, TX 79412 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (15) No (0)
Service Rating
Recommend:
Yes (14) No (2)
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Dealership Service Review

4 out of 5 starsservice Rating
I believe the service dept over committed.
Written by John Story on 03/09/2022

I scheduled thru the call center to arrive at 10:45 am on Monday to have my back brakes bled due to a recall. This was suppose to take no more than three hours. At 4:30 that same afternoon, I received a call that the work had not been done yet, and I had a choice to come pick up the car or leave overnight. I chose to leave it, and ask while the car was there still, could the tech change my transmission fluid also. My car was not ready for pickup until 4:00 on Tuesday. This amount of time taken and the inconvienence of not having my car kinda put a concern for me regarding over booking service for customers if the simple work can not be done any faster than this. I however thought my service provider Janel did a good job with her job title there. Question? How come when it comes to getting a ride to go home, the shuttle service can only take one person at a time? I did not have the time to wait for my turn on Monday. Surely, this is NOT about covid protocols, or is it?

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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Customer Service on 03/10/2022
Dealer Response
We truly value your business and thank you for bringing this to my attention. Please contact me directly at mwims@GeneMesser.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Michael Wims General Manager
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