Customer Reviews of AutoNation Ford Katy
Review type:
Robb is the Man
T350 Transit Buyer
by TheMobileDif on 11/07/2023Great experience, all hose we delt with were great help.Hello, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Owner
by Psalms23 on 10/26/2023Very pleasant, work done in timely manner.. honored my warranty.. no hassles. I've had it in before and they fixed issues everytime.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Experience
by JHolderfield on 10/26/2023Roman was an amazing sales person and the buying process was super easy. AutoNation did a great job making what is normally a very painful experience very smooth.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Discrimination and bad treatment.
by Rodolfo on 10/23/2023I was there on Saturday for an oil change. The guy who receives my car asks me if I prefer someone who speaks Spanish. I answer yes and he directs me to the counter with “Daniel”, who was with another customer. I wait and when he finishes… he continues with some papers without looking up. After a while he asks me in English if I need anything. I answer in Spanish after saying hello that I want to do an oil change, I answer in Spanish that yes and he asks me again in English for the phone number that I give him in Spanish and he corrects me in English. I tell him to wait and I go to the entrance to ask for someone who speaks Spanish. The supervisor comes in with me and tells Mr. Daniel that he should attend to me in Spanish, to which he responds, that I assumed that he spoke Spanish. From then on all the treatment was very rude and not at all friendly as befits someone who works with the public. I agree that English is spoken in this country, but in that same place my husband and I have bought 4 cars, 3 of them 0 miles for our family. And at that time we were attended to in Spanish, the language has never been a problem.Hi, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (281) 305-8949. We look forward to hearing from you.
Prompt, pleasant & informative service
by Jeanette on 10/20/2023Service was very prompt, technicians were pleasant and they took the time to keep me informed of status. They also explained problems so I understood them. A ride was scheduled for me before I even knew I might need one enabling less wait… time.Hello Jeanette, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Review of my service appointment
by E.Festa on 10/12/2023I am satisfied with the appointment procedure and the time invested with AutoNation Ford Katy.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
RECALL
by Tiffany on 10/08/2023This is the first time having a good experience at Auto Nation. Usually everyone is walking around with greeting, speaking or acknowledging that I'm in the service. My service advisor was awesome. But when I asked more information on how to… get my Sync working he did not have any experience on the matter. After this visit I will no longer buy or bring my car in for any reason.Hi Tiffany, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8949 to discuss what we can do to help.
Richard Roberts
by richard on 10/09/2023Quick and easy. Was able to get in and out had my own financing and Robert didn't try to up sale me after I told him that I wasn't buying anything other then the car.We are pleased to hear you had such a positive experience with us, Richard! If you need more help, our team is available to talk -- safe travels!
Oil change and multi point inspection
by 22explor on 10/05/2023The service person who took care of me was very professional but I was first usher to an older white gentleman by the porter. When he came to his desk ask me who told me to come to him I said the guy who meet me at the express lane ,he said… they don't know what they doing I am busy find someone else to help you. He sit on the right side of Mr Robert, he had no name tag. Very rude person. But the guy I went to was very professional . That's why I give a five star.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (281) 305-8949 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
F450
by ThomasG on 10/04/2023Fast, informative, friendly.Hi, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
Scheduled Service Review 9/27
by fjkenny on 10/02/2023I scheduled this pre-paid oil change in advance. All the people involved were courteous and professional. Unfortunately, this service visit lasted 2 hours. This is not the first scheduled service visit to last this long. Way too long for an… oil change and tire rotation. The cost is basically the same as the oil change service store down the street but that is a walk=in business and rarely take over 30 minutes.Hi, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (281) 305-8949.
Avoid at all cost
by Dchtxford on 10/02/2023Buying a car was a total debacle. The sales guy hung up on me. The sales manager lied to me and told me the car I test drove and was offered three days earlier had just become available for sale and used high pressure sales tactics to get… me to purchase that evening, when I planned to purchase it the following day. The dishonesty permeates across the organization and I would avoid at all cost. Also, make sure you don’t purchase any service plans from them because the service department has even worse reviews.Hi, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 305-8949 to discuss ways to improve your experience with our dealership moving forward. We hope to hear from you soon.
Clueless
by Disappointed on 09/28/2023I bought a battery expecting a Ford battery and got a generic Auto Nation battery. I'm OK with that but no one knows who backs LIFE TIME WARRANTY. Who do I call if I need a free jump-start?Hi, thank you for bringing this matter to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 305-8949. We would appreciate the chance to turn your experience around.
Call the General Manager??? I have already called and talked to Mike, identified as the GM He was no help, he was supposed to call me back with an answer. That was early last week.
Darrell was awesome
by Frances on 09/27/2023I had did my research on what I wanted. Met Darrell who was the kindest and sweetest man. I had two cars to pick from based on what I wanted. He printed out info on both l, not pushy, and let me choose. It was the easiest process in… buying a car.Hello Frances, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
The Usual good service
by Cddevenney on 09/27/2023Good drop-off and good pick-up experience. Warranty work accomplished in good time.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Recall Never Rectified
by cdwdnw3 on 09/23/2023We were made aware of a recall about which we were told there were no parts. A year or more later, we receive a final notice to get the repair. We made an appt only to be told the repair would take 3 days. We called to find out if the… repair was complete on the day we were advised it would be and were told they didn't have the part but they would call us to bring back the vehicle when the part that would be earmarked specifically for my vehicle arrived. It has been almost 2 more months and no one has called to have the recall repair completed.Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
F150
by Third Coast on 09/22/2023Welcomed when I arrived, took care of the service I was there for . Customer Service was goodHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great people, great dealership, great experience
by alexvarney on 09/21/2023I spoke with Christian over the span of about five days going over what I was looking for and what my price range was. He was responsive, helpful and made the experience great. We drove over an hour to this dealership and Christian had… everything ready to roll. Absolutely worth the drive. Very smooth and helpfulHi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Katy! Don't hesitate to call us if you ever need anything. Be safe on the road!
Review of my last visit
by Google1234 on 08/25/2023updated 09/18/2023Service was good From the greeting person to the service represtative, it did not take longBuying experience
by Adrian E on 09/14/2023Rodrick really took care of me. Buying experience was a smooth process. This is my second car i bought from them.Hi Adrian, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!
Pleasure to work with
by SMcDonald on 09/06/2023Very easy experience. Our sales rep - Carl Robbins was great to work with. He was very responsive and timely to our questions without being pushy. He went above and beyond to locate our vehicle at another dealership and hold it for us… until we were able to sign paperwork. Our financial department representative, Alberto Wong was very knowledgeable and helpful in completing our sale smoothly and quickly.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/18/2024