Customer Reviews of AutoNation Ford Katy
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Robb is the Man
by Blaze99 on 07/16/2024
If you go to Autonation ask for Robb Snowbarger. He will find you the best deal around.
452 reviews
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I bought a 2017 ford explorer
by 56bsegura on 08/11/2016updated 08/24/2016I went in to the dealership a couple of weeks ago and looked at the ford explorers. What I liked about Mr. James Mainer, besides him being very polite, I appreciated the fact that when I told him that I worked nights, that I would let him… know when I was ready, he wasn't calling and calling me. He respected my wishes and waited for me to get in contact with him. I am very happy with my overall experience with AutoNation. Sincerely, BrendaGet all service prices in writing before you turn your keys over!
by Mocitytexan14 on 08/20/2016Typical car dealership. Took my Ford explorer in for 30,000 mile service. was told it would cost one price. when I went to pick it up they said they misquoted the price and would be $35 more for the service and oh by the way there is an… additional $40 shop fee, I want go back there unless 100% warranty work and I will get cost in writing first!We appreciate you taking the time to respond. The staff at AutoNation Ford Katy take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8949. We hope to hear from you.
HORRIBLE CUSTOMER SERVICE
by 08Fordowner on 08/14/2016I'd give less stars if I could.... I went there today after visiting most of the different dealerships along I-10 between highways 6 and 99. They have an Explorer I liked, so I drove home to get a vehicle I'm considering to trade-in and… made my back to Autonation Ford in order to get an offer on my trade-in and see if we could negotiate a deal. The salesman I was dealing with informed me that they wouldn't appraise my vehicle if I didn't test drive the Explorer. I currently drive a 2008 Ford Explorer, but to further the process I needed to drive a 2010 Ford Explorer - as if it's going to be some great surprise to me that it moves forward when I put my foot on the accelerator or turns in either direction as I turn the steering wheel. Instead of wasting my time test driving their newer Explorer, I got back into my older Explorer and left. Stupid games and ridiculous sales tactics are what I expect from shysters, not professionals.Thanks for the feedback. We strive to provide excellent service to our customers here. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 305-8949 to discuss what we can do to help.
Easy to deal with
by Explorer33 on 07/07/2016I bought a new Explorer for my wife at AutoNation I live in San Antonio and they are in Houston. We made the deal over the phone even with my trade in.Best Dealership!
by CountryGirl40 on 07/01/2016If your looking for the Beat Deal then look no further! I shopped at 3 other dealerships and no one could beat Autonation! All other dealerships stated that I would not be able to drive out at the price they quoted me! Well, Autonation… proved them wrong and they were super great to work with from sales to signing in finance! No surprises or up charges!Fun, easy and great service
by Ranzfamily on 06/21/2016Sam took great care of us. Fast and easy! We walked away with the car of my dreams.Best car buying experience ever
by Azcat1960 on 06/21/2016I have purchased many vehicles in my life, but none was as good an experience as it was with Leslie at Auto Nation Ford in Katy, Texas. All aspects of the transaction were hassle free. I purchased 2 work trucks and was treated better than… when I bought my last 80,000 dollar luxury SUV. The salesperson Leslie, was professional, polite, knowledgeable and treated me like I was her only customer. No doubt I'll be buying more vehicles from Leslie at Auto Nation in the future.Great Deal, Great People
by HappyInKaty55 on 05/24/2016I purchased a new Ford Escape from AutoNation Ford Katy last week. It started online with their chat window. I stated what I was looking for and was told someone would be contacting me soon. Justin Watson was the salesman that helped me. He… said they had exactly what I was looking for and in my price range. What an awesome guy. He listened to me and heard me tell him what i was looking for and what my price range was instead of just trying to sell me what was on hand. I would recommend Justin to everyone. I had been car shopping for about a month. I wasn't sure what brand of car or SUV I wanted so I went to three different brands and test drove various vehicles. All three of these were unsatisfactory, for one reason or another. One of them I had even made multiple trips to. In retrospect, I believe those were to prepare me for a dealership that hired nice, laid back, respectful people that treated me like I was a member of their family. Thanks again Justin Watson!!!Great buying experience!
by RobertB14 on 05/22/2016My truck was delivered with the right options and price as promised. Thank you Leslie Faul!Great Experience
by SParker74 on 05/19/2016My husband and I had a great experience with our salesperson, Mike. Not only did we drive 6 hours to purchase a vehicle, but Mike personally spent his day off from work solidifying our deal and working with us over the phone up to the day… of the purchase. His commitment was very impressiveGreat service
by Sgt1902 on 05/13/2016My salesman was excellent in finding the right vehicle for me & put in the extra effort to offer it for the best price available by utilizing all applicable rebates & incentives.Thank you for taking the time to share your feedback with us. We appreciate your review and hope we can continue serving you for many years to come.
Great service, very helpful and friendly staff
by Rachael0502 on 05/08/2016I cannot thank Autonation and Michael Cybulski enough. We walked in to the show room and everyone was really helpful and friendly, we walked out with a beautiful new Ford Explorer which we love. The easiest and most straight forward car… buying experience we have ever had - thank youAutoNation Ford Katy
by spechacek on 04/15/2016Joshua and Danny excellent customer service. Joshua worked incredibly hard to get the right deal for us.Good car buying experience
by Kimlej123 on 04/02/2016I found the truck I was looking for on line and went to check it out in person. Everything was as advertised. I bought it. I found salesman Richard Baxley easy to deal with. Thanks Autonation.New car sales
by F250buyer on 04/04/2016very good experience, that quick and easy no hassle2016 Ford F150 Platinum Purchase
by Whiddon on 03/30/2016Last weekend, I purchased a 2016 Ford F150 Platinum at Auto Nation Ford in Katy. Christopher Blair assisted me with the selection of my new truck at a great price, and helped secure a fair trade-in offer on my 2010 F150. The overall… experience was fantastic! Chris was courteous, professional, and very knowledgeable. Everyone we interacted with was customer focused.Thanks for the feedback. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!
Great Customer Service
by Viquito on 03/20/2016John was great from the beginning, I contacted him via email and was answered very quickly. He went above and beyond to make sure I was happy with the purchase I was about to make. I am very thankful for the honest employees of Autonation… Ford on Katy, they're great! VictorEasiest truck purchase
by Newtruck46096 on 02/25/2016Sales staff made my purchase quick and easy no hassle or haggling and answered all of my questionsGreat New Car Buying Experience
by brian1029 on 02/22/2016I could not have asked for a better experience buying a car everyone was nice from being greeted at the door until we finished the deal I would recommend them to anyone looking for a new car DealerGreat experience!
by Debbie169097 on 02/18/2016I would like to thank the employees at Auto Nation Ford in Katy, Texas, for a great experience in purchasing a new 2016 Ford Explorer. I would especially like to give a shout-out to Ryan Davis for helping me with a smooth sale of a new… vehicle. I would like to thank Chris for driving around with me and showing me some cool features on my Explorer. Also, thanks to Craig, Pat and DJ for the personal attention in this purchase. I love my new Ford Explorer and it is beautiful!!new F250
by StewartVaughn on 02/18/2016This Ford F250 pickup is exactly what I was looking for and more. The salesperson and the dealership were extremely helpful in locating the truck I wanted. I was satisfied with the deal we made and with the trade in value they gave for my… truck. I will definitely purchase a vehicle again from this dealership
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Gabi Porter on 07/18/2024