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AutoNation Ford Katy


20777 Katy Fwy, Katy, TX 77450 (map)
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Sales Rating
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Yes (20) No (9)
Service Rating
Recommend:
Yes (31) No (6)
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Dealership Sales Review

1 out of 5 starssales Rating
HORRIBLE CUSTOMER SERVICE
Written by 08Fordowner on 08/14/2016

I'd give less stars if I could.... I went there today after visiting most of the different dealerships along I-10 between highways 6 and 99. They have an Explorer I liked, so I drove home to get a vehicle I'm considering to trade-in and made my back to Autonation Ford in order to get an offer on my trade-in and see if we could negotiate a deal. The salesman I was dealing with informed me that they wouldn't appraise my vehicle if I didn't test drive the Explorer. I currently drive a 2008 Ford Explorer, but to further the process I needed to drive a 2010 Ford Explorer - as if it's going to be some great surprise to me that it moves forward when I put my foot on the accelerator or turns in either direction as I turn the steering wheel. Instead of wasting my time test driving their newer Explorer, I got back into my older Explorer and left. Stupid games and ridiculous sales tactics are what I expect from shysters, not professionals.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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autonation on 08/15/2016
Dealer Response
Thanks for the feedback. We strive to provide excellent service to our customers here. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 305-8949 to discuss what we can do to help.
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