Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Katy
Review type:
Battery issues
by Jose MV on 04/29/2025updated 05/05/2025We were having issues with the battery of our grand Cherokee. Called the dealer and they were quick to make an appointment for us. They identified they issued and were able to fix very quick. We are very happy with AutoNationNot honored original quote
by Disgruntled on 04/04/2025updated 04/10/2025Quoted $76.20 on faulty head(Known issue on the 3.6L) and 2.6 hours labor at $229 an hour. Realized they under bid and backed out of the quote. Charged $695 on the head and 7 hours labor when they were already replacing oil cooler, fuel… injectors and valve cover gaskets. Was told basically “Take it or leave it”Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 715-6920 to discuss what we can do to help.
Oil Change
by MarcusR on 01/21/2025updated 01/28/2025I brought my truck in during a slow time to get my oil changed. 2 hours later my truck was ready even though I was told an hour and a half. They had a comfortable waiting room for the customers with a television too so as to pass the… time.Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Had my
by Luvmyram on 12/02/2023Had my truck in for screen notification for transmission couldn't duplicate it but not from trying and was not charged and was told that if it occurs after warranty ends would still be covered which was great news to me Love my RamHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
AC Evap and Heater Core replacement on 2008 JKU
by 08 JKU Owner on 11/30/2023Excellent, Technician diagnosed leak in Evaporator. Since dash had to be taken apart, I decided to also get the heater core replaced. Took a couple weeks to do the job. I road tested care after the work, the dash reassembly seems to be… solid. I road tested the AC system and affected dash components with a 3-hour road trip. So far, so good, everything seems to work and no major rattles.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cyndy Flory
by Cyndy Flory on 11/20/2023I bought my Journey new for Autonation and I have have excellent service every time o took it back for oil changes and maintenance. At 16,000 miles someone tried to run a red light through my car. I insisted on taking it to Auto Nation. It… ended needing $16,000 of repairs. I was afraid my journey would never be quite right again. The body shop had to fight insurance to get everything repaired the way it needed to be and they promised me it would be like a brand new car when they were done. When I picked up my journey, it was perfect. Everything Dodge has done has been incredible.Hi Cyndy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by KarenBl on 11/17/2023Easy to schedule service and my car was ready as promised. They even vacuumed and washed it!Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
horrible
by Carl larsen on 11/02/2023Dropped off my car 3 days ago. No one will respond or answer. The phone tried calling over two hours in a rowHi Carl, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Parts from Manufacturer
by Fijidefjam on 11/01/2023I had to wait over a month for the parts to arrive from the manufacturer. I wish someone from the service to give a follow up call to manufacturer instead of having me, as a deaf person to call them to get them push.Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Very satisfied
by Good service on 10/20/2023Edmunds provided good service in overall. Followed up with me when there was a slight delay as predicted.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Repair Review
by TheDaviets on 10/16/2023Although my repair took 2 weeks to complete, Korey was upfront and spot on with timing. From diagnostics, ordering parts and completed repairs, he kept in contact and was accurate with timing.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Service from AutoNation Katy
by RSepcic on 10/16/2023The service advisor Firas Alsamaree did a great job of listening to my needs and ensuring that I received the exact service that I needed. I would highly recommend both AutoNation Katy and Firas to any prospective customer!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. Please don't hesitate to reach out if there's anything additional we can do for you.
Oil Change
by Natalie on 10/14/2023Raymond actually took care of me when I went to get my oil change and he was so friendly and helpful.Hi Natalie, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. Please let us know if there is anything else we can do for you; we are more than happy to help!
Good service
by Anna0524 on 10/09/2023Derrick Foreman, Great guy! Super friendly and informative.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. Please don't hesitate to reach out if there's anything additional we can do for you.
Autonation Katy, TX-GREAT Service
by J Domingos on 10/08/2023I’ve been taking my Dodge RAM 2500 Diesel Truck here for all preventative maintenance & any recalls. The Service Advisors are GREAT and again this past experience with Jennifer. She kept me informed and my truck was ready before it was… promised.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil change & tires rotation
by H_Aguilar on 10/06/2023Excellent service and attention to honor a Mopar contract I have for oil change and tires rotation.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Broke down a short distance from AutoNation after their repair
by GrandCheroke on 10/06/2023Same repair performed by AutoNation two years and one month ago. They refused a warranty repair saying we are one month too late, so more than $1,000 to fix it again. We left the Service Center and broke down a short distance away. Of… course we called them and we have to pay for a tow truck to take back to them. Their labor hours are also high for repairs.Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (281) 715-6920 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
oil change
by david h on 09/25/2023oil change was great and within time frame said.Hi David, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
Oil Change
by DivaRN86 on 09/25/2023Was an very easy processHi, Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Jeep Service
by Lucy Her on 09/15/2023Had a great experience with our Jeep 1st service. Our advisor, Luis was very polite and detailed explaining about the service required. Everything went really smooth and on time.Hi Lucy, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
OIL CHANGE
by JRH3302 on 09/14/2023QUICK, CLEAN, EASYHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Jose, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Rowan Tanner on 05/07/2025