AutoNation Chrysler Dodge Jeep Ram Katy
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Dealership Service Review
service Rating
Not honored original quote
Written byon 04/04/2025
updated 04/10/2025
Quoted $76.20 on faulty head(Known issue on the 3.6L) and 2.6 hours labor at $229 an hour. Realized they under bid and backed out of the quote. Charged $695 on the head and 7 hours labor when they were already replacing oil cooler, fuel injectors and valve cover gaskets. Was told basically “Take it or leave it”
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Beckett Adams on 04/11/2025
Dealer Response
Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 715-6920 to discuss what we can do to help.
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