Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Katy
Review type:
Wonderful service LaMeika
by Melissa perez on 04/26/2025I had went in to purchase a family vehicle we where not finding what we wanted alright leaving LaMeika found us and stated she had found the perfect on for us and SHE DID thank you so much for your help and finding the perfect Jeep for my… family definitely will recommend 10/10Such a Great Experience!
by Steven Nichols on 12/05/2024updated 12/13/2024My sales agent was Joe Espinoza and he was terrific. No hassle, listened to what i wanted and was able to match me with exactly what I was looking for. It was my best car buying experience ever. I would highly recommend Joe and… AutoNation.Hi Steven, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Joe Espinoza was great
by LakeMike on 03/02/2024I recently had an outstanding experience with buying a truck from Joe Espinoza. He was able to create a great offer without hassle and was very helpful in answering my questions and making sure I got into the right vehicle for my needs.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Website help my company purchase vehicle.
by Thegoat1109 on 02/14/2024Found vehicle on website, called dealer and had them hold it. Drove over and purchased vehicle same day. Easy easyHi, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!
2023 Ram
by Ritchy on 02/15/2024Great service and Finance people. No hassles and will give you the best price they can do. Look for Darian and Dain! Will definitely recommend to family and friendsHi Ritchy, thanks so much for the warm recommendation of the team here at AutoNation Chrysler Dodge Jeep RAM Katy. If you need more help, our team is available to talk -- safe travels!
Best Buy Ever
by Rhouck1 on 01/11/2024I have been purchasing cars for the last 55 years. It has always been an agonizing experience. This time was totally different. The experience, because of Ted and Caleb, was very Pleasant. No B.S. just honest answers to questions no high… pressure at all. Go to Katy ask for Ted. A great person and honest salesman. A rarity in today's world.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Id
by Irvin37 on 12/09/2023Professional service at every level.Hi, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
2019 GMC Serria SLT
by James** on 11/29/2023Traveled from albuquerque NM to buy the truck, wated 2 hrs at airport had to keep calling for a ride. time was the essance, so only had few hrs to make the deal, as i was driving back to NM, i notest front tire keept getting low,tire had a… plug that was taring, also i checked for tire change tools and nothing was thair, also no manuel or origenel mats, MGR would not step up and compensate all thoe i have tried,all he did wase come up with maney excuses. Very upsetting for the price i payed.Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 715-6920 to discuss what we can do to help.
Overall a good dealership to work with.
by Jeff on 11/02/2023My sales assoc Adam was great. He kept going to bat for me to get the deal that I wanted mostly over the phone before I ever went to the dealership. I would have preferred that the process took less time to drive out since I showed up… with a cashiers check, the finance dept offering extended warranties added time to the process. Also, there was some miscommunication during the phone process about trying to add back some items that were already negotiated out of the deal by another person that I had not been dealing with. Overall, though, I am happy with the way it turned out.Hi Jeff, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
purchase of used 2016 sienna limited
by randy1953 on 08/28/2023purchased vehicle on wed... couldn't pick up till sat.. supposed to have 5 day vechicle check.. ac not working properly.. called dealer... got NO help with this...Do NOT RECOMEND AUTONATION.. vehicle inspection...NOT GOOD.....Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM Katy take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 715-6920 -- we hope to hear from you soon.
Rick Tatum is amazing!
by Flavia Z on 08/27/2023We had such a great experience purchasing our car through Rick Tatum. He is super professional, he always followed through with our questions/requests and goes out of his way for his customers. We never had such a pleasurable car-buying… experience. He was never pushy and is super down to earth. We definitely recommend him if you’re in the market for a new (or used) car.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Top Notch!!
by Hmpr&fs on 07/24/2023We had no pressure from any sales people while we were looking at vehicles. When we went inside to ask about a vehicle, we were met with nothing but happy faces. Our sales guy was very quick and polite in answering all of our questions. He… told us several times that the used cars were very reliable and have all had intensive inspections of every square inch so that nothing would brake in the near future. He was right! We took it to our mechanic and had a thorough inspection of every possible thing. It had zero issues that we’ll have to pay to fix soon. The only issue we had was that we were paying cash and it took a very long time to get the paperwork signed. Other than that, everything went smoothly. Everyone was very professional and courteous.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by jlaucirica on 07/24/2023I had a great experience with a professional, helpful and friendly service.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by NTD_Katy on 06/25/2023Drew received my request to look at 1 specific truck. When I showed up it was already up front & waiting. Needless to say I left with it.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Undecided
by MMP5069 on 06/13/2023Purchased a vehicle. OK experience. Not good not bad. BUT the engine light is on within 2 week or less of purchase and very little usage. Has a limited warranty, but lack of communication between sales and service if it's covered. Day 4 no… answers and no urgency to get it get it resolved. At this point, I may be returning the vehicle.Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (281) 715-6920 to speak to our manager directly.
Poor after sale service
by Cindy T on 06/08/2023The Finance Manager is great but the Salesman & Management does not call you back after sale. I’m missing a key to a 2022 car & they simply will not rectify the situation after numerous attempts. Very disappointed in the lack of customer… service.Hello Cindy, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Car purchase
by Jesutobiloba on 06/05/2023Not impressed at all Complained to many people including the GM- no solution Service considered far below expectations My sister got a very good service from another outlet of autonation- my reason for visiting to purchase my Toyota CorollaHi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM Katy take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 715-6920 -- we hope to hear from you soon.
Contract
by Mark Tro on 05/26/2023Beware of this company. I bought a new Grand Cherokee and didn't notice until I got home that two extended warranties were put in the contract that I did not ask for. I was told that the car was discounted to cover those costs. So I feel… like I was played and would never recommend Auto Nation to anybody.Hi Mark, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 715-6920. We hope to hear from you.
10/10
by Kelli H on 05/13/2023Amazing customer service! Eric and Dain were so helpful! 10/10 recommend them for your next vehicle!Hi Kelli, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Katy! Don't hesitate to call us if you ever need anything. Be safe on the road!
Exceptional sales and finance representatives
by JUJU Q60 on 04/29/2023Kody Denkhaus Gray from AutoNation CDJR Katy is an asset to the dealership. This purchase was seamless from test drive to finish. Kody was professional and detailed. He left no questions unanswered. He addressed all issues in a timely… manner prior to me driving the vehicle off the lot. Dain Yagin in finance was equally impressive. He got me the lowest APR. Advised me to get the extended warranty on my 2017. Explained it thoroughly and in detail, without being pushy/upselling. I would recommend this dealership for new or used car purchase. Most importantly these 2 individuals for an honest and exceptional experience.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. Please don't hesitate to reach out if there's anything additional we can do for you.
Purchase
by Tallman on 04/28/2023Very professional and courteous to the customer needsHello Tallman, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Melissa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!
by Ivory Park on 04/30/2025