Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Katy
Review type:
Wonderful service LaMeika
by Melissa perez on 04/26/2025
I had went in to purchase a family vehicle we where not finding what we wanted alright leaving LaMeika found us and stated she had found the perfect on for us and SHE DID thank you so much for your help and finding the perfect Jeep for my… family definitely will recommend 10/10
276 reviews
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Re-call
by Valdez76 on 08/27/2018Dropped off at 7 am, and was ready before 9 with appointment scheduled for 8:30amSales Rating
by Bigdaddy68 on 08/19/2018Seamless / smooth transaction. I am very happy with all components of my sale - vehicle, price, financing and most importantly my salesperson.Recall repairs
by JeepAuto on 08/03/2018updated 08/10/2018The service work and responsiveness is very good. I would not recommend the Jeep vehicle to anyone. I am very dissatisfied with the quality of this vehicle. There have been problem after problem with this vehicle.We are happy you had such a positive experience with us! We always strive to provide personable and excellent customer service. If you need more help, our team is available to talk -- safe travels!
New Car
by gate_crasher on 08/01/2018updated 08/10/2018Excellent sales service she help get the vehicle I wanted and and help find a better cheaper insurance.Oil change and rotation
by Chuckag03 on 08/08/2018In and out quick. Oil change and rotation. Offered a multi point inspection. Couldn’t have asked for anything better.Service and Body Shop work
by Mike in Katy on 08/02/2018We took our 2014 Grand Cherokee in for the latest recall and a water leak on the back hatch. During the appointment scheduling, I was told that the recall (software update) could take a few hours. When my wife was there dropping the vehicle… off, she overheard someone at the dealer saying it was a 30-minute operation. Nevertheless, we made and APPOINTMENT for the service and repair. The vehicle was taken to the dealer at the proposed time (07:30 on a Monday morning). Not hearing any update at the end of the day, we had to call the dealer on Monday evening to ask the status. Upon checking, we were told the it had just been taken to the Body Shop for the additional work and wouldn't be ready until the following day. I received a call on Tuesday at 3:55 PM saying it was ready for picking up. When my wife was there to pick up her vehicle, she asked why it took so long (recall and leak fix). She was told that the duration was due to the volume of work. Why making an appointment for 7 AM on a Monday was there a “volume” of work ahead of hers? Or was the volume in the Body Shop (which I understand) the delay? The software update (Service Dept.) took too long to complete/deliver to the Body Shop.oil change
by auto nation on 07/24/2018The afternoon prior to my I was informed of a funeral in deep N.E.Texas that I needed to attend. Knowing that my truck was overdue for an oil change I immediately drove to see if it was possible to get it changed that evening.… Unfortunately it was too late but I was assured by Mr . Michael Benson that if I came in after work on Friday (3:00 P.M.) he would help speed up the process of getting my truck serviced which he was able to do. This made it possible for me to reach my destination before midnight.Oil Change Experience
by Randal Lee on 07/17/2018Stopped in at Autonation’s Express Lane for an oil change. Was told it would be 1 1/2 hours for an oil change. The advisor was correct, it took that long. Would have liked to see “Express” at closer to an hour since we were there in he… middle of the afternoon on a Thursday.Excellent attention
by Edmunds on 06/27/2018This was the first service for my Compass. The attention from the representative was excellent, the service was made in short time even when I did not have appointmentWonderful experience with AutoNation Spring
by TexOwens on 03/27/2018updated 04/05/2018The employees at AutoNation were terrific to work with. Very accommodating and they helped us get exactly what we wanted.My new Ram 2500
by Alexovc123 on 02/08/2018I just bought new 2018 Ram 2500. My sales guy was Adam. He did a great job helping me to find a right vehicle. We spent almost 5 hours at dealership and he took a very good care of us. I will highly recommend if you looking for new Dodge or… Chrysler vehicle come to one at Katy and ask for him. He is very knowledgeable and pleasant person to be around. By the way I really like my new truck. Thank you Adam.Hi, we are so happy ti hear that our team was able to assist you finding the perfect vehicle! Congratulations on your new 2018 Ram 2500! We appreciate your business, and hope to be of service to you again in the future. Take care!
Hi, we are so happy ti hear that our team was able to assist you finding the perfect vehicle! Congratulations on your new 2018 Ram 2500! We appreciate your business, and hope to be of service to you again in the future. Take care!
Good deal but after sales help lacking
by RomanD8698 on 01/22/2018Overall, I received a good car for a good price from a friendly and attentive salesperson. Sales people were attentive and friendly during the sale ensuring the deal closed. There were 2 problems: 1. once I agreed to purchase the car, I… had to wait for 1.5 hours for a sales manager to come available to execute the paperwork. 2. The salesperson, Shelby Butcher, informed me I would receive 12 months of XM Radio with the purchase of my Jeep Grand Cherokee. When I called XM to activate my membership, XM Radio informed me that I only get 3 months with my purchase unless someone from AutoNation informs XM Radio otherwise. In reaching out to my salesperson, she has not returned a single call, txt or e-mail regarding the matter despite receiving numerous e-mails and texts to please refer my friends. I won't complain about the price or the professionalism leading up the sale as it was a straightforward process, but the after the sale experience is severely lacking.Eddie
by Elmer13a on 12/12/2017updated 12/21/2017Eddie Was my dealer and he helped me in every way possible we lived far away from automation and by the time we got there it was 30 minutes before closing. He showed us every car that I wanted and help me find the perfect car for me even… though it was freezing cold and late at night. Thank youLied to get the sale
by Felixelgato on 10/31/2017They promised certain issued would be repaired on the used vehucle i would purchase from them. They repaired the most obvious and did not repair the rest. Then they called several times and said all was repaired and vehicle was ready for… me. Upon arruval the most obvious was repaired so i took their word. Once i took delivery of the vehicle they said , oh by the way we didnt do this and this and that, youll have to come back. Had to come back and wait and they still did not do everything, one of the things they promised was change the cabin filter, they didnt i had to do it myself. Also they had to re tint a eindow, they put a lighter tint making the car look add. Dont buy from these [non-permissible content removed], go somewhere better.Thanks, for leaving us this feedback. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (281) 599-3500 to discuss what we can do to help.
Great Job
by Fbrownjeep on 09/08/2017Chose Auto Nation to do warranty work as another dealer, Finnegan Jeep, could not be bothered. Auto Nation did the work as stated, provided a vehicle during the repair at no charge, very professional group.Awesome Service
by pjsmith1229 on 07/12/2017updated 07/25/2017Angela is my service adviser and she had everything ready for me to drop my Jeep off for an oil change and replacing the rear signal light. When I picked it up she realized they hadn't washed it and immediately had it taken back to get it… washed. There is a new Service Manager and he has pulled in all the reins to make sure things get done.Minor servicing and repair
by RPKatyTexas on 05/31/2017updated 06/07/2017Overall good; the service manager kept me informed of the vehicle and repair as it was being serviced. She even provided me a shuttle to and from the dealership so I didn't have to wait in their lobby all day.Salesman
by Cab081985 on 06/06/2017The experience was great Sumbo was a good knowledgeable person to deal with.Great service from Katy N sales person
by Syedkaz on 05/16/2017updated 05/30/2017Kathy was a great sales person she help me with all my needs and went beyond as well great communication definitely looking to forward more business to herI have had very positive experiences at Auto Nation more thank once.
by Jmdaaa1 on 05/10/2017updated 05/22/2017Allen Samuels Auto Nation in Katy Texas exceeded my expectations from start to finish. Ray was my sales Rep and he was patient, professional and made the experience comfortable and when I got to the finance person I was overwhelmed with his… attention to detail and how he went to extremes to get the best package I have ever received in an automobile transaction.Mikel Wynne Great Rep
by jhebert686 on 05/09/2017updated 05/22/2017Mikel took his time to make sure I found the truck I was looking for. He spent over 3 days to locate the truck and get it here as quickly as possible. This is the 3rd vehicle I have purchased from this location and will not be my last.Thank you for your kind words and review. Don't hesitate to call us if you ever need anything. Be safe on the road.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi Melissa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!
by Ivory Park on 04/30/2025