Texan GMC Buick
Customer Reviews of Texan GMC Buick
Review type:
Helpful and strait forward.
Need better communication
by MD on 12/23/2023We drove almost 2 hours to buy a truck. We had been communicating with someone for a couple days now. We told him we would be there at 2 after he texted us “are y’all still coming?” We get there and the truck was sold. He should’ve… communicated with us so we didn’t waste our time and gas. I wasn’t interested in buying any other vehicle. After being told it was sold, I had no interest in looking at any more. This was a waste. I am beyond livid that I wasted a drive!We appreciate your feedback about your recent experience with us. Your experience with us is not the customer service that we strive to provide. Please contact us at your earliest convenience, we look forward to speaking with you. Sincerely, The Texan GMC Buick Team
Helpful and strait forward.
by Erick Martin on 07/19/2023Bottom pricing up frontWe appreciate you for letting others know about your experience, Erick! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Texan GMC Buick Team
Back to Back
by Donald Williams on 03/25/2023This dealership offers one of the largest inventories with the best prices.Donald, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Texan GMC Buick Team
Texan GMC
by Eric S. on 03/15/2023Texan GMC has provided honest, complete care of my Truck. I choose not to trust it to anyone else.Thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, The Texan GMC Buick Team
Fast service
by JD1981! on 02/02/2023Truck went in for a warranty repaired and Was done fast and professionally. Texan GMC is the only place to goThank you for putting your trust in Texan GMC Buick! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Texan GMC Buick Team
Failure to achieve great customer service.
by Connor.C on 01/14/20232.5 hours into a 3.5 hour drive, I was notified the truck I had already sent drafting instructions for was sold the night before. An apparent "miscommunication". A different truck was offered, I continued the drive and made a deal on a… truck that appeared to be recently delivered. Plastic still attached, I assumed no issues... cold weather and later hours prevented a detail on the truck. 2 days later I hand washed the truck and noticed several deep scratches and what appeared to be a circular burn mark. The dealership offered no solution to the brand new 90k paint issues on the truck. Will continue addressing it with GMC as GMC stated they believed the dealer, in good faith, would correct the issue.Our team has acknowledged this review.
Routine Oil Change
by J.Cooper on 01/11/2023Everything went fine at the dealership, they performed the oil change and checked all differential fluids.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Texan GMC Buick Team
TEXAN GMC BUICK- MAINTENANCE -2019 YUKON
by A Malcolm on 12/27/2022An appointment was made online which was relatively easy. Once upon arrival, appointment was taken on time. The vehicle was serviced in a professional and timely manner. The service advisor was very professional, courteous and updated… me and my husband on status of vehicle's readiness. Work was completed within appropriate timeframe.Thank you for the review, A. Malcolm! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you. Thanks again!
Fast, easy and hassle free
by Clear lake on 09/22/2022Best experience I’ve ever had at a dealershipThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. Sincerely, The Texan GMC Buick Team
Five stars!
by Los on 09/14/2022Very friendly customer service.Thank you for reaching out Los! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, The Texan GMC Buick Team
Oil Change
by R. Pickney on 08/17/2022Very goodWe appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Texan GMC Buick Team
Grand Slam Homerun
by DBell on 11/10/2021My wife and me was in the market for a full size truck well if you done any shopping for cars or trucks today you know frustrating it can be at times. We decided to visit Texan GMC (Humble) the sales staff there was very attentive and… knowledgeable , but our sales man Johnny (great name by the way) inside joke when over and above making sure we were comfortable during the process. We received a fair trade offer for vehicle along with a excellent price for our new vehicle the process was smooth has baby- . So I would highly recommend with deciding on our next car or truck given Texan GMC Jeep Chrysler a visit and ask for Johnny he is phenomenal .Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Texan GMC Buick Team
New car purchase
by Dave on 08/27/2021Good customer service, knowledgeable on the vehicles on the lot, did not spend all day to purchase our new vehicle like other dealers.Dave, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Texan GMC Buick Team
2021 Truck purchase
by Dante Flores on 08/24/2021Sales Rep has a great personality, very knowledgeable with vehicle purchasedDante, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Texan GMC Buick Team
Professional
by Mike on 07/18/2021Our salesman, Justin, was very polite and professional. He was not pushy and made the whole process easy.Thank you for this amazing review! We really appreciate your business. Sincerely, The Texan GMC Buick Team
Second time
by Jo Ann Gary on 07/06/2021I had been in on Friday and left with the feeling they were not interested in selling me a car. They had the exact car I wanted. I talked with my husband and we decided to go back. When we arrived I asked for Aaron. He made the process… excellent. He went over everything we needed to make a decision. We left with the perfect car! Thank you Aaron!Thank you for leaving us this review, Jo Ann. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The Texan GMC Buick Team
Excellent sales
by Ramon Ramirez on 06/09/2021Efficient trustworthyThank you for this amazing review! We really appreciate your business. Sincerely, The Texan GMC Buick Team
Excellent Sales department
by Bell on 05/22/2021Very well informed on vehicles and pricing. Sales department is outstandingBell, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Texan GMC Buick Team
Great people
by Jose L Padilla on 04/23/2021Thanks for the sale man help me Ipurchase my brand new pick up alfredo torresThank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Texan GMC Buick Team
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by Theresa on 03/22/2021I found the car I wanted. Called the dealership and talked to Bobby Garza. I asked him multiple times if the list price of the car was the actual selling price before adding tax and license. I asked him three or four times if there were any… hidden fees the dealership would be adding to the price of the car and he assured me that was the price and tax and licensing would be added and that was all. After messaging back-and-forth for four days I let him know I was coming to get the car. I was preapproved and sent him a copy of the letter and the day before I was to go get the car he informs me that they added an additional $995 for paint and window tint warranty. Price of the car was $20,990 plus roughly $1600 tax and fees. The day before I was to get it he informs me they changed the APR to a higher rate, added an additional $995 and the total price went to over $24000. I had to talk to the manager 3 or 4 times on the phone to finally get him to remove the bogus APR and give me the one I was pre approved for and to remove the extra charges except for the $995 which I disagreed with. Because they already ran my credit I went ahead and drove 7 hours to get the car. I asked them to have everything done and ready for my signature because of the long drive and my husband being disabled we couldn’t spend hours there because we would have to turn around and drive back home another 7 hours. Well nothing was ready, Booby knew nothing about the car, they were still trying to charge me over $24k after me paying $1745 cash down. Finally got them to give me the deal we made but they would not wave the $995. When doing the financing they actually added an additional $1400k to the price but I caught it and made them remove it. After that the salesman wanted nothing to do with me which I guess might of been a good thing since he knew nothing about the vehicle. Took them 3 hours to do paperwork I requested be done before I got there. It was 830pm when we got out of there. Before leaving I asked Bobby again about a missing item in the car and again if he set up a repair for broken usb charging ports ( he didn’t know what they were). Told me I was out of luck. Asked for the manager again. I had been asking to see the manager for two hours and he avoided me. Stood at the door so he would have to see me before getting in the building. Asked if he was going to order the missing cargo shade and mail it to me and if he was going to send a repair order to the Cadillac dealer near where I lived. He told me the dealership had nothing to do with their internet sale write ups and that GM wrote them up and no way was he honoring any of it. Then told me to forget the whole thing and he would give me my money back and I could just leave. I was so mad I told him a thing or two turned and walked off. I wasted all that time and I wouldn’t recommend these [non-permissible content removed] to tie my shoes because I know they would do it wrongWe acknowledge your review and are currently looking into the events you’ve detailed.
Overall Great Service
by TCanMan4 on 03/21/2021From online to working directly with Shannon Darnell, it was quick and painless. They simply did what they said they would do. Hard to find that at a dealership anymore.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Texan GMC Buick Team
We appreciate you for letting others know about your experience, Erick! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Texan GMC Buick Team
by Texan GMC Buick on 07/21/2023