Tom Peacock Cadillac
Customer Reviews of Tom Peacock Cadillac
Review type:
New CT4
Service
by James on 11/15/2024Great service addvisorThank you for your positive feedback! We're thrilled to hear you had a great experience with our service advisor at Tom Peacock Cadillac. We appreciate your support and look forward to serving you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Service advisor
by Lulu Joya on 11/14/2024Freddy falcon is an amazing person and an awesome person he always explains everything to me when it’s come to my issues with my xt6 .Thank you for your wonderful review! We’re thrilled to hear that Freddy has been such a key part of your experience at Tom Peacock Cadillac, especially with your XT6. We take pride in providing exceptional service and clear communication. We look forward to seeing you again soon!
Excellent Service
by R Flores on 11/14/2024Service Appointment was Quick & Efficient!Thank you for your positive feedback! We're thrilled to hear that your service appointment at Tom Peacock Cadillac was quick and efficient. We appreciate your support and look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
This was my first visit at Peacock Cadillac Service department and I am Imp
by Tatiana Martinez on 11/13/2024Deeply consider Peacock as your Service DealerThank you for your thoughtful recommendation! We appreciate your support and trust in Tom Peacock Cadillac as your service dealer. We look forward to assisting you in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Great Dealership
by Ms Edwards on 11/14/2024There is not anything that I don’t like about Tom Peacock everyone is very courteous and friendly. I enjoy the amenities that is there for the customers and everything thing is clean and always presentable.Thank you, Ms. Edwards! We truly appreciate your wonderful feedback about Tom Peacock Cadillac. It’s great to hear that you enjoy our courteous and friendly service, as well as the amenities we provide. We always strive to maintain a clean and welcoming environment for our customers. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
In and out!
by Alex on 11/13/2024Service advisor Tina was very welcoming, turned my car around quickly, the Uber instead of a shuttle was awesome! Usually I have service done at Audi and Mercedes-Benz. Tom Peacock, was a much better experience!Thank you so much for your kind words! We're thrilled to hear that Tina made your visit to Tom Peacock Cadillac a welcoming and efficient experience. It's great to know that you enjoyed the Uber service as well! We appreciate your feedback and look forward to providing you with excellent service in the future. Please visit us again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Tom Peacock
by Angel Bermudez on 11/13/2024Freddy was very courteous and professional.Thank you, Angel! We appreciate your wonderful feedback about Freddy and are thrilled to hear you had a positive experience at Tom Peacock Cadillac. We strive to provide exceptional service and look forward to welcoming you back soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Service that is....
by Sherill on 11/10/2024I didn't quite no what to expect, and never could have imagined being treated with such professionalism, politeness, kindness, and warmth. The first time that I can remember when my needs and wants were as much to the sales team as my… making the best purchase. Mr. Ed Stewart and everyone that worked along with him, are the what every dealership sales/completion team need to pattern! A great big thank you!Thank you so much for your wonderful review! We're thrilled to hear that you felt such professionalism, kindness, and warmth from our team at Tom Peacock Cadillac. Ed Stewart and our entire sales team strive to ensure that our customers' needs and wants are always prioritized. We appreciate your kind words and hope to see you again soon! Thank you for choosing us! Sincerely, Steve Hainline | General Manager | 281.443.7700
Custom Escalade
by Scott on 11/10/2024Very easy to work with. I’m not in the Houston area - was able to handle everything by phone and they delivered exactly what I wanted. They also helped arrange transportation of the vehicle for delivery. I’d highly recommend Steve in sales… and Alex in the business office.Thank you for your wonderful review! We're thrilled to hear that you found it easy to work with us, even from outside the Houston area. It's great to know that Steve and Alex were able to assist you in making your experience smooth and enjoyable. We truly appreciate your recommendation and look forward to serving you again at Tom Peacock Cadillac! Sincerely, Steve Hainline | General Manager | 281.443.7700
Best in the West
by Tina was so helpful on 11/11/2024I enjoy bringing my vehicle to the dealership. I have always experienced the best care and consideration. Customer service are friendly and very accommodating. Very relaxing atmosphere and they have you in and out in a timely manner.Thank you so much for your wonderful review! We're thrilled to hear that you enjoy bringing your vehicle to Tom Peacock Cadillac and that you've consistently experienced great care and customer service. We strive to create a relaxing atmosphere and appreciate your acknowledgment of our team's efforts. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Best in the game.
by Mikey M on 11/10/2024Never had a bad experience with this location. It’s been almost two years I’ve been taking my Cadillac to get serviced here. Always prompt and quick. Love it here.Thank you so much for your wonderful review! We're thrilled to hear that you’ve consistently had positive experiences at Tom Peacock Cadillac over the past two years. Our team takes pride in providing prompt and efficient service, and it’s great to know that you love being with us. We look forward to seeing you again for your future service needs! Sincerely, Steve Hainline | General Manager | 281.443.7700
Quick
by Sam on 11/09/2024Service was quicker than expected. Vehicle was returned clean.Thank you for your wonderful review! We are thrilled to hear that your service experience at Tom Peacock Cadillac exceeded your expectations and that your vehicle was returned to you in great condition. We look forward to seeing you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
WOW, I thought Sewell had cornered the market on customer service.
by Jayne on 11/09/2024I am a Cadillac Sewell customer, and I thought their customer service could not be beat! I tried Peacock Cadillac because of the distance, being closer to home. I will be a Peacock customer from now on . 5⭐️ Renee is amazing , I felt… heard and understood. Thank you.Thank you, Jayne, for your wonderful review! We truly appreciate your kind words about Tom Peacock Cadillac and are thrilled to hear that you had such a positive experience with us. It's great to know that Renee made you feel heard and understood. We look forward to serving you again in the future and hope to exceed your expectations each time you visit! Sincerely, Steve Hainline | General Manager | 281.443.7700
Quick Turnaround!
by Jean on 11/08/2024My vehicle’s check engine light came on so I called Tom Peacock Cadillac. They came, picked up my car the next day and brought it back the following day with the problem completely resolved! They are friendly, helpful, and very good at… their job! I highly recommend them!Thank you, Jean! We truly appreciate your kind words and recommendation. At Tom Peacock Cadillac, we strive to provide top-notch service, and we're glad to hear that we resolved the issue with your vehicle promptly. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
I love everything regarding my service
by Janet Helaire on 11/08/2024Professionalism and integrity is awesomeThank you so much for your excellent review! We truly appreciate your kind words about the professionalism and integrity at Tom Peacock Cadillac. Your feedback means a lot to us. We hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Smooth Move
by Calvet Shelley on 11/07/2024Great job and very niceThank you so much for your kind words! We appreciate your positive feedback about your experience at Tom Peacock Cadillac. It was a pleasure serving you, and we hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Tom Peacock Cadillac Does It Again
by Happy Customer on 11/08/2024Adrian in the auto body shop went above and beyond. One of the reasons I continue to do business with Tom Peacock is because of the service. I had surgery on 10/23/24, during this time I had to deal with a insurance claim. Adrian went out… of his way twice during this claim process to assist me. Thank you for having service people like Adrian and Spear who keep the customer first.Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Adrian at Tom Peacock Cadillac. Our team prides itself on exceptional service, and it’s great to know that Adrian went above and beyond to assist you during a challenging time. We truly appreciate your loyalty and look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Peacock, people pleaser
by Jay on 11/08/2024Great place to shop. If you’re looking to buy a Cadillac, Tom PeaCock Cadillac is the place.The salesmen are eager to work with you, the service advisors are consistent in keeping you informed on the progress of work on your vehicle, and… the service clerks are very courteous. As a whole I would say great teamwork. There isn’t anything I don’t like about this Dealership. Shout out to Mr. Alvis Young one of the best service advisors.Thank you so much, Jay, for your fantastic review! We're thrilled to hear that you had such a positive experience at Tom Peacock Cadillac. Our team works hard to provide great service, and it's wonderful to know that Alvis made a lasting impression on you. We truly appreciate your support and look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Tom Peacock Cadillac on 45 and Airtex is the best.
by Sabrina Walker on 11/07/2024Great crew from front end to the finance department. They go the extra mile. You guys ROCK.Thank you so much for the wonderful review! We're thrilled to hear that you had a great experience with our crew at Tom Peacock Cadillac, from the front end to the finance department. We truly appreciate your kind words and support! We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Battery Check
by Confa on 11/08/2024Great service today new battery required.Very attentive to my needs.Thank you for your kind words! We're thrilled to hear you received great service and that we could meet your needs regarding your new battery. At Tom Peacock Cadillac, we strive to provide attentive and professional service to all our customers. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
BILLIE’s the BEST
by 4CadillacMore on 11/06/2024BILLIE is the best. I thought that once Ricardo retired, I would never find another SUPER service coordinator. I was bounced around then I called my trusted informant and was given Billie's name. OMG, BILLIE was a great choice. Upon meeting… her the first time she was so real and genuine. I like the fact that she doesn't dismiss her customers request. She listens and together we implement a plan of action. She updates you throughout the day sometimes late in the evening. Billie's apologetic when the service department is delayed or your vehicle is not ready as promised. She knows the vehicle and can educate you on things you may not be aware of. NEVER EVER has she and I can bet will she degrade the customer as if they didn't know what they were talking about. Billie is a keeper she could train other service team members. Don't forget to add in a raise and bonus for her going beyond the call of duty. Guess what, I think I'm going to stay in the Cadillac family.Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience with Billie at Tom Peacock Cadillac. It's great to know that she provided you with genuine service and attentive care for your needs. We'll make sure to pass along your kind words and suggestions regarding her performance—she truly is a valuable asset. We're delighted to have you as part of the Cadillac family, and we look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
For over three decades, Tom Peacock Cadillac has provided Houstonians with the finest automobiles, a world class facility, and a friendly, knowledgeable family of professionals. We pride ourselves on being Houston’s premier Cadillac dealer - offering goods and services that not only meet your expectations, but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one, our goal is to make you feel as comfortable as possible. Call 281-500-9375 or simply just stop in - we look forward to the opportunity to be of service.
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Thank you for your positive feedback! I'm thrilled to hear that you appreciated our willingness to work with you on trades and new cars, as well as our leasing programs. At Tom Peacock Cadillac, we strive to provide great options for all our customers. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
by Tom Peacock Cadillac on 05/19/2025