Tom Peacock Cadillac
Customer Reviews of Tom Peacock Cadillac
Review type:
New CT4
Great service.
by Nick on 11/06/2024We are leasing two Cadillacs from Tom Peacock. The sales and service departments are excellent. Wonderful experiences.Thank you so much for your wonderful review! We're thrilled to hear you're enjoying your leasing experience with us at Tom Peacock Cadillac. Our sales and service teams strive to provide the best for our customers, and it’s great to know that we met your expectations. We look forward to continuing to serve you! Sincerely, Steve Hainline | General Manager | 281.443.7700
Excellent!!
by Gloworm on 10/30/2024updated 11/05/2024Renee was my go to person and once again, she's excellent! She always goes above and beyond. I just love her! I think she should get a raise!!Thank you for your wonderful feedback! We truly appreciate your kind words about our team member, Renee. We're thrilled to hear that she consistently goes above and beyond for our customers at Tom Peacock Cadillac. We will certainly pass along your suggestion! We look forward to assisting you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Early Oil Change
by N Bradford on 11/05/2024Great place and staff to take care of your vehicle! I'm always pleased!!!Thank you so much for your wonderful review! We truly appreciate your kind words about our team at Tom Peacock Cadillac. It's fantastic to hear that you're always pleased with our service. We look forward to taking care of your vehicle again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
service request
by Sherrielyn Dillon on 10/26/2024updated 11/04/2024Love the new waiting areas.Thank you for your kind words! We're glad you love the new waiting areas at Tom Peacock Cadillac. We strive to create a comfortable and enjoyable environment for our customers. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Great help in an emergency!
by Ana Otero on 10/26/2024updated 11/04/2024Alvis was great helping me during an emergency. I had a notice on my dashboard at 8:00 am that tire pressure was low. I was driving in a highway and couldn't pull over. I called Alvis who connected me immediately with Garth and by 1:40 pm… I had a spare on the car. Garth brought the fixed tire to my home in the evening. This experience makes me feel comforted that I can rely on this dealership when I'm in an emergency situation. I plan to stay with Cadillac for my next cars.Thank you, Ana, for your wonderful review! We're thrilled to hear that Alvis and Garth provided you with such exceptional support during your emergency. At Tom Peacock Cadillac, we strive to be there for our customers when it matters most. Your trust in us for your future Cadillac needs means a lot. We look forward to serving you again! Sincerely, Steve Hainline | General Manager | 281.443.7700
Service Experience
by Larry on 10/25/2024updated 11/04/2024From scheduling my service appointment to working with Spear my service advisor, to the timeliness of my repairs being done were great.Thank you, Larry! We're thrilled to hear that you had a great experience from scheduling your service appointment to working with Spear. At Tom Peacock Cadillac, we strive for timely and efficient service, and it's wonderful to know we met your expectations. We look forward to seeing you again for your future needs! Sincerely, Steve Hainline | General Manager | 281.443.7700
No scams, no hidden fees.
by Mikey M on 11/03/2024Steve was the best salesman I’ve dealt with. Honest and kind. He got down to the point and really gained my trust . Glad he was my salesperson. This will be my second CT5 from Tom Peacock at this location.Thank you, Mikey! We truly appreciate your kind words about your experience with us at Tom Peacock Cadillac. It’s fantastic to hear that Steve provided you with honest and trustworthy service while helping you with your second CT5. We look forward to seeing you again for your next visit and hope you enjoy your new vehicle! Sincerely, Steve Hainline | General Manager | 281.443.7700
Top notch service!
by Mark Q on 11/02/2024My service writer, Alvis, is the nicest guy. He offers advice on the things that need to be done. The employees of this dealership really care about the customer.Thank you for your wonderful review! We're thrilled to hear that Alvis made such a positive impression and provided you with valuable advice. At Tom Peacock Cadillac, we strive to ensure our employees truly care for our customers. We appreciate your kind words and hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Top notch service!
by Mark Q on 11/02/2024I have had the same service writer for a number of years and he has always looked out for me. He is devoted to being the best and is the reason I drive over 20 miles to use them.Thank you so much for your kind words! We're thrilled to hear that your service writer has consistently provided you with exceptional care. At Tom Peacock Cadillac, building lasting relationships and ensuring our customers feel valued is our top priority. We truly appreciate you making the drive to see us, and we look forward to continuing to serve you in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Nice surpise
by Nik R on 11/02/2024Took it in for routine maintenance but techs found a leak and took care of it while under warranty. Worked with Spear who did an excellent job of communicating status and service.Thank you, Nik, for your wonderful review! We’re thrilled to hear that our team, especially Spear, provided excellent communication and took care of the leak while your vehicle was under warranty. At Tom Peacock Cadillac, we strive to ensure our customers have a great experience during every visit. We appreciate your feedback and look forward to seeing you again for any future maintenance needs! Sincerely, Steve Hainline | General Manager | 281.443.7700
A pleasant wait in the new facilities
by Bill from Kingwood on 11/01/2024They aim to please!Thank you so much for your positive feedback! We truly appreciate your support for Tom Peacock Cadillac. Our team is dedicated to ensuring a great experience for all our customers. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
They earned my business it wasn't just given to them.
by Mauricia on 10/31/2024I had an incredible experience shopping at Tom Peacock Cadillac after a decade of holding onto my old car, and I couldn’t have asked for a better salesperson than Kylie! From the moment I walked in, the team made me feel welcomed and… valued, going above and beyond to provide excellent customer service. Kylie was exceptionally attentive, working hard to understand my needs and—most importantly—my budget. I was impressed by her willingness to find creative solutions to help me get the perfect car without breaking the bank. The entire team at Tom Peacock Cadillac showed genuine commitment and flexibility, making compromises to ensure I was 100% satisfied with my purchase. After ten years, I finally found a dealership that truly cares about their customers. Highly recommend Kylie and the whole team for anyone in the market for a new car!Thank you so much for your kind words! We’re thrilled to hear about your incredible experience shopping at Tom Peacock Cadillac. It’s fantastic that Kylie and our team made you feel welcomed and truly understood your needs and budget. Your satisfaction is our priority, and we’re so glad you found the perfect car with us. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
My battery died and they sent someone to my office very quickly and it.
by Happy customer on 10/22/2024updated 10/29/2024They are really fair and value their customersThank you for your kind words! At Tom Peacock Cadillac, we strive to treat our customers with fairness and respect. We appreciate your support and look forward to serving you again! Sincerely, Steve Hainline | General Manager | 281.443.7700
Great service
by Lee Pleaz on 10/23/2024updated 10/29/2024My likes are the professionalism. I appreciate thatThank you for the wonderful feedback! We truly value your appreciation for our professionalism at Tom Peacock Cadillac. It’s our goal to provide you with the best service possible. We look forward to seeing you again! Sincerely, Steve Hainline | General Manager | 281.443.7700
Exceptional Service
by Syd on 10/19/2024updated 10/28/2024The team is very helpful, friendly and courteous. Thank you ReneThank you, Syd! We greatly appreciate your kind words about our team at Tom Peacock Cadillac. It's wonderful to hear that you found us helpful and friendly. We look forward to welcoming you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
It’s the people that make the difference.
by B Gable on 10/27/2024Renee has always made sure my Cadillac and family are taken care of for routine maintenance or requests that put her on the spot. She is a great asset to Tom Peacock and has always been an advocate for her service clients. Happy I have… someone like Renee.Thank you for your wonderful review! We greatly appreciate your kind words about our team, especially Renee. It's fantastic to hear that she has consistently taken great care of your Cadillac and family. At Tom Peacock Cadillac, we strive to provide exceptional service, and we're glad to know that Renee has been an advocate for you. We look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Grateful
by Cathey Walker on 10/27/2024Like that each customer has a contact person to take of our service needs. Like the fact a car wash is included after the car is serviced. Enjoy those oatmeal cookies. When the cookies are baking It created a very fabulous aroma. Check out… was easy .Thank you for your wonderful review! We're thrilled to hear that you appreciate having a dedicated contact person for your service needs at Tom Peacock Cadillac, and that you enjoyed the car wash and the delightful aroma of our oatmeal cookies. It's great to know that your checkout experience was smooth as well. We look forward to serving you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Top tier customer service
by Adrian on 10/27/2024Customer service is top tier as always!Thank you for the wonderful feedback! We're glad to hear that you experienced top-tier customer service at Tom Peacock Cadillac. We appreciate your support and look forward to serving you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Best Cadillac dealership
by JLu on 10/26/2024Tom Peacock Cadillac is and always has been the best. I moved away from the area by Tom Peacock several years ago. I now live less than eight minutes away from another very well-known Cadillac dealer. I still drive the hour each way that it… takes to go to Tom Peacock to service my Blackwing because I know they will take care of me. You can’t do any better than dealing with all the peeps at Tom Peacock. Shout out to the best service advisor ever - Spears!Thank you so much for your wonderful review! We're thrilled to hear that you continue to choose Tom Peacock Cadillac, even with other options nearby. Your loyalty means the world to us, and we're glad to know that your Blackwing is in great hands with Spears and our team. We appreciate your kind words and look forward to your next visit! Safe travels! Sincerely, Steve Hainline | General Manager | 281.443.7700
My caddy shop
by Lady Stewart on 10/26/2024Spears was excellent with communicating with me about the repairs and providing a loaner at the time of drop off. The ladies who deal with paperwork were also friendly and glad to help.Thank you, for your wonderful review! We’re thrilled to hear that your experience with Spears and our paperwork team at Tom Peacock Cadillac was excellent. Your feedback means a lot to us, and we’re glad that we could assist you with your repairs and provide a loaner vehicle. We look forward to seeing you again! Sincerely, Steve Hainline | General Manager | 281.443.7700
My service representative was excellent. I’ve never had service there like
by Josephine Oliver on 10/26/2024This was the best visit I’ve ever had at Tom Peacock your service representative was very professional very key point spoke with concern made me feel like I count that they would do everything in their power to help me thank you, Miss… Renee, DavisThank you, Josephine, for your wonderful review! We’re thrilled to hear that your visit to Tom Peacock Cadillac was the best you've ever had, and that Renee provided you with such professional and caring service. We appreciate your kind words and hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
For over three decades, Tom Peacock Cadillac has provided Houstonians with the finest automobiles, a world class facility, and a friendly, knowledgeable family of professionals. We pride ourselves on being Houston’s premier Cadillac dealer - offering goods and services that not only meet your expectations, but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one, our goal is to make you feel as comfortable as possible. Call 281-500-9375 or simply just stop in - we look forward to the opportunity to be of service.
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Thank you for your positive feedback! I'm thrilled to hear that you appreciated our willingness to work with you on trades and new cars, as well as our leasing programs. At Tom Peacock Cadillac, we strive to provide great options for all our customers. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
by Tom Peacock Cadillac on 05/19/2025