Customer Reviews of Sterling McCall Ford
Review type:
Brian is awesome
Best Ford Dealership I’ve been to
by Jaime Contreras on 03/09/2022This is the best service I’ve ever had in a dealership period! David and Sergio helped me so much when I brought my truck in for service, answered all my questions and got my truck back very fastGreat service
by Michael perkins on 03/09/2022Very informative about issues food give you the option on your findings and you choice repairs you want to go with and quick to repair your choices.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Awesome job to David Nguyen
by BOOKER on 03/09/2022David did a beyond expectation service, my appointment was with IRVIN but he endorsed me to Mr David but i’m glad coz David make sure that you got the service for the vehicle and make you comfortable while waiting and assist you until the… end.Thank you Booker for your kind words for David! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Improved over last visit
by Bil Kimes on 03/08/2022The appointment was booked and scheduled through the FordPass after an alert triggered an oil change. UNFORTUNATELY the stupid App doesn’t work, they told me I HAD NOT BOOKED an appointment and they were busy but after a 3 hour wait the car… was completed as needed…3 hours for an oil change !Service
by Rambler on 03/08/2022Friendly and responsiveThank you for your kind words for our staff, we appreciate it!
Great Service!
by Estela on 03/08/2022They were able to squeeze me in the following Saturday to change some parts in my SUV & both Irvin & Thrishtan we’re so helpful!Thank you Estela for your kind words for Irvin & Thrishtan! We are thrilled that they provided you with a great service visit. We look forward to your business with us again!
Fast friendly service
by Christopher on 03/02/2022My service advisor, Erick, was extremely friendly and helpful. My vehicle was having recall work done and it was finished even before the expected timeline. I'm very happy with the customer service I received and will be returning again.Thank you for your kind words for Erick, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
Crooked
by Cody on 03/02/2022I found a used vehicle online and went to the dealership and was prepared to pay the internet price for the vehicle……..They tried selling the vehicle for almost $3k more than internet price and the excuse was they added tinted windows and… locking lug nuts to the vehicle. I walked out to the vehicle and pointed out no locking lug nuts and the factory tint on the vehicle. I have worked in the car business and called them out on their con. I purchased it at internet price, only because I wanted the vehicle. Their detail shop should be fired because the vehicle was filthy and had trash and sunflower seeds in the interior. Stay away from [non-permissible content removed].Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Ruben Herrera General Sales Manager rubenherrera@sterlingmccallford.com
Ruben, I have tried to contact you but when transferred, it goes to voicemail. I have had this vehicle for a month and a half and still no registration or inspection sticker. I have contacted the dealership and my sales associate, Cesar. Like everything else with this car deal, excuses and run arounds. Thank you for wasting my time.
Best Service
by Monica on 03/02/2022Definitely ask for Jennifer or Andres. Amazing people that know their stuff and go the extra mile to help and make you feel welcome. Answered all of my many questions and concerns. Stayed late to help me. Great great service. Yes their job… is to sell but they do it in a way that doesn’t make you feel pressured.Great staff! Willing to work with you!
by TOSHBLAZE on 03/02/2022Easy to work with and reasonable. Love my new cars!Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Excellent Customer Service
by SylvieM on 03/02/2022This dealership cares about its customers. They treat you with respect and listen to you. Did not feel pressured or rushed. I love my new vehicle. Thank you Sterling McCall Ford.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Thanks
by Jimbo on 03/02/2022Just made it as quick and easy as possibleThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Truck maintenance
by Ford man on 03/01/2022David was excellent and explained in detail what was needed and what performed on my truck thanks a lot I will bring my truck back for more service in the futureThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Professionalism and being courteous goes a long way!
by Larry Williams on 03/01/2022Each time I take my vehicle to Sterling McCall Ford off 59, I know I will be greeted with a pleasant smile and great customer service. Ivan is usually the first person I see. He greets me and ask how he can assist me. He quickly takes my… information and he go and get the service person to take care of my service needs. I always leave totally satisfied!Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
F-150
by Jermaine on 03/01/2022Very good customer service. Got in and out without having a long waitThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Fast in and out.
by Karen Norman on 02/25/2022I took my F-150 in for AC problems. They got me scheduled sooner than anyone else could. I was greeted by friendly staff who were personable and professional. They gave me a quote that was fair and got done when promised. Couldn't had been… better.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
60kmaintenance
by pieter on 02/22/2022very good service at desk and also technically sound.Great service
by Escape owner on 02/23/2022This is the only location I bring my car for service. All the service advisors are great. Chaise was my advisor this time. He walked me through the entire process and kept me informed every step of the way.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Excellent
by Augustine Brown on 02/22/2022Very courteous service received as always from Andrew Britton with expeditious service to my vehicle. Kudos to all.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Maintenance
by Satisfied on 02/22/2022Good work and timelyThank you for your kind words! We are thrilled that you had a pleasant service visit!
Squeaky clean oil change!!
by Sharon Owens on 02/22/2022Awesome customer service!! My service agent was very helpful and polite. I came for an oil change and left with that plus they washed and vacuumed my car no extra charge!! Yay!! My car is now squeaky clean!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Sterling McCall Ford invites you to visit our car and truck dealership in Houston, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted Ford dealers.
ESPAÑOL: Sterling McCall Ford le invita a visitar nuestro concesionario de autos nuevos y usados en Houston, TX. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Ford en el área Houston.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you Jaime for your kind words for David and Sergio! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
by Customer Service on 03/11/2022