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Sterling McCall Ford


6445 Southwest Fwy, Houston, TX 77074 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (10) No (1)
Service Rating
Recommend:
Yes (27) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Crooked
Written by Cody on 03/02/2022

I found a used vehicle online and went to the dealership and was prepared to pay the internet price for the vehicle……..They tried selling the vehicle for almost $3k more than internet price and the excuse was they added tinted windows and locking lug nuts to the vehicle. I walked out to the vehicle and pointed out no locking lug nuts and the factory tint on the vehicle. I have worked in the car business and called them out on their con. I purchased it at internet price, only because I wanted the vehicle. Their detail shop should be fired because the vehicle was filthy and had trash and sunflower seeds in the interior. Stay away from [non-permissible content removed].

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Cody on 04/01/2022
Ruben, I have tried to contact you but when transferred, it goes to voicemail. I have had this vehicle for a month and a half and still no registration or inspection sticker. I have contacted the dealership and my sales associate, Cesar. Like everything else with this car deal, excuses and run arounds. Thank you for wasting my time.
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Customer Service on 03/08/2022
Dealer Response
Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Ruben Herrera General Sales Manager rubenherrera@sterlingmccallford.com
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