Customer Reviews of Sterling McCall Acura
Review type:
What a GREAT place!
Definitely will return love it there
by Liz51021 on 03/06/2024Excellent service Thank you Christian Gonzalez for all your help!It's fantastic to hear that you had an excellent experience and that Christian provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Excellent and Efficient Service
by AyoKirk on 03/01/2024Once again, I had stellar service at Sterling McCall Acura. My service person was Trenisha. She was so nice and accommodating. I always receive excellent service from this dealership. That’s why I have never left and continue to deal with… Sterling McCall.We're thrilled to hear about your stellar service experience at Sterling McCall Acura, and we appreciate your loyalty to our dealership. Trenisha's dedication to providing excellent and accommodating service is commendable. We value your continued trust in our services and look forward to serving you again in the future.
Great stuff
by Remon R on 02/29/2024David was very friendly and helpfullIt's fantastic to hear that you had a great experience and that David provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Pleased with the Service of Sterling McCall
by Oliver Wen on 02/20/2024I have been with Sterling McCall for many years. Their service is satisfactory. Agent is friendly and does not push you their service. Instead, they list their recommendations and let customer make decision. The lobby is clean. Coffee and… tea are provided.We're pleased to hear that you've been with Sterling McCall Acura for many years and that you find their service satisfactory. It's great that the agent is friendly and does not push services, giving you the information and recommendations for you to make your decisions. The clean lobby and provided coffee and tea add to the positive experience. Thank you for your loyalty, and we look forward to continuing to serve you in the future!
Awesome service as always!!!
by Linder K on 02/14/2024I always get top notch service for my Acura. My service advisor, Antonio, is great and always updates me regarding any thing that might need additional attention. It’s a pleasure to do business with Sterling McCall Acura.We're thrilled to hear that you consistently receive awesome service for your Acura at Sterling McCall Acura. It's fantastic that Antonio, your service advisor, provides you with top-notch assistance and keeps you updated on any additional attention your vehicle may need. We appreciate your loyalty and your kind words. Thank you for choosing us, and we look forward to serving you again!
Responsive and Courteous service representatives
by Stolat01 on 02/03/2024My service representatives have been responsive, courteous, and detail-oriented. Whether I need a price quote for future service, an appointment for scheduled maintenance, or addressing a minor issue, I get the solution I need to keep my… vehicle in top condition.We're pleased to hear that your service representatives have been responsive, courteous, and detail-oriented, providing you with the solutions you need to keep your vehicle in top condition. Thank you for choosing our services, and we appreciate your positive review!
Blow out
by Rkbell85 on 01/30/2024I called acura after I popped a tire they towed my car to the dealership gave me a loaner and got my car done faster than they originally told me. Kaitlyn Le was awesome she is the best.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Service department is great!
by houstontx123 on 01/23/2024Staff is decent, advisors are helpful and friendly, and the time it took for my vehicle to be serviced was reasonable. The seating is comfy, theres coffee, muffins, free wifi, vending machines and restrooms.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Excellent customer service
by Misha M. on 01/14/2024I cannot believe I have not been taking my vehicle here all this time. But I will from now on. Glad they were able to accommodate me even with the new year holiday. I received a loaner for the time it took to repair my vehicle. I was… provided with excellent photos after the inspection was performed and received updates in a timely manner as the work progressed.We're thrilled to hear that you had a positive experience bringing your vehicle to our dealership and that we were able to accommodate you, even during the New Year holiday. Providing a loaner, excellent photos after the inspection, and timely updates are all part of our commitment to exceptional service. Thank you for choosing our dealership, and we appreciate your positive feedback!
Above and beyond
by RDX Owner on 01/10/2024Bad fuel disabled my vehicle, and the dealer went beyond normal services to help me get the vehicle into the shop and all repairs made. Even added a couple of items without charge.We are sorry to hear about the issue with bad fuel disabling your vehicle, but we are glad to hear that we went above and beyond to assist you. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service
by Sharon S on 12/31/2023My experience was a very good. My advisor was knowledgeable and explained the service to me. In details from being Urgent to what can wait. I appreciate that.Thank you Sharon for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Oil Change
by Yolanda Shaw on 12/26/2023My experience at the Sterling McCall dealership was very pleasant. I made an appointment, arrived on time, and the young man, Paul, my service adviser, was very informative, and nice. He explained he was going to try to get me out by… 9:00am, but it was about 9:2 or so when it was finished. He kept me updated, about the services, and when the car was headed to be washed. I highly recommend scheduling your appointment in advance. It was a pleasant experience.It's great to hear about your pleasant experience at Sterling McCall Acura! Paul, your service advisor did an excellent job keeping you informed and updated throughout the process. Though there was a slight delay, it's wonderful that he maintained communication and ensured you were aware of the service progress, including the car being washed. Your recommendation to schedule appointments in advance is valuable advice for others seeking a similar hassle-free experience. Thank you for your kind words and business!
Analyst
by Dylando12 on 12/21/2023PleasantThank you for your visit!
Awesome
by Mufflepuff on 12/20/2023I brought my car in for service. I was given a loaner and kept up to date well while my car was there. Justin was very friendly and I’ll be back for sure!Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Service
by Shan P. on 12/12/2023Brandy was awesome. She is always polite and efficient. Excellent customer service!It's fantastic to hear that you had a great experience and that Brandy provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Routine Service
by Ericka R on 12/12/2023Kait Le, my service adviser, was outstanding, going above and beyond to ensure that all of my needs were satisfied.It's fantastic to hear that you had a great experience and that EMPLOYEE went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great
by Karl B92 on 11/30/2023The staff at Sterling McCall Acura SW are always amazing. They make sure you get what you need and suggest things to look into for your car without being pushy.It's wonderful that our staff at Sterling McCall Acura consistently provides such amazing service! Thank you for your business!
Oil change
by DJ Delfonics on 11/29/2023Great price. Made appointment same day. Immediately started on car. Was not there more than an our. They also gave car report and washed. Great experience worth the drive.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Balance and tire rotation for my MDX
by Hai Hoang on 11/26/2023My service advisor Brandy Ramirez is so friendly and take a good care of my car service today. During the Multi-Point Inspection, the technician found additional services on my vehicle & Brandy willing to call me to discuss the service in… detail. I am very happy & satisfied with Brandy’s effort. Thanks Hai HoangIt's great to hear about your positive experience with Brandy as your service advisor at Sterling McCall Acura! A friendly and attentive advisor like Brandy, who takes good care of your car service needs and keeps you informed about additional services found during inspection, really enhances the service experience. It's fantastic that Brandy took the time to discuss the details with you, ensuring your satisfaction. Thank you for your business Hai!
Excellent services A+++
by Doctor G on 11/20/2023My car failed to start and the battery was dead last week. The Sterling McCall Acura team tested and replaced with a new battery as it's under factory warranty. In addition, they performed the multiple-point inspection and washed my car for… free.We are thrilled to hear that you had an A++ experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Polite Staff
by Janelle on 11/19/2023Every staff member that I came in contact with, a total of 3, were professional and polite, which I appreciated so much! There was a pretty Asian woman who politely held the door open for me as I entered the service office. As soon as I… stepped to the parts counter, an older gentleman who was walking by saw me approach and politely asked glee he could help me. I was there to pick up a part I ordered over the phone, but had a question before purchasing it. The man listened patiently and gave his advice on what I should do. He directed me to the service dept. As soon as I approached their cubicle area, Christian immediately asked if I needed help. Christian also listened to my car issue, repeated back what I said to ensure he understood and gave his advice on what needed to happen. He also offered to clean my car, which I was not expecting. He told me how long everything would take, followed up with me in the waiting room, told me what was found in my car, and patiently explained everything until I understood. Oh, and the guy I ordered the part from the day before was absolutely amazing - attentive, patient, friendly, and went above and beyond, in my opinion. The staff here is absolutely great! It was unexpected as I am used to dealing with any employees who don’t want to be at their jobs. I have to deal with people all day at my job emotional, angry people at my job, so it is nice to be treated well as a customer, where I have to spend my hard earned money. Thank you to the staff at Sterling McCall Acura! Y’all made my 1st experience there great, and I will be returning because of your professionalism!It's fantastic you had an exceptional experience at Sterling McCall Acura! From the polite and attentive gestures at the entrance to the helpful assistance you received from multiple staff members, our professionalism and attentiveness stood out. The fact that each person you encountered took the time to listen, understand your concerns, and patiently guide you through the process is commendable. It's especially heartening to hear positive experiences when dealing with a team that goes above and beyond, especially considering the demanding nature of your job. Congratulations on your new vehicle!
Not only will you find Acura models at our dealership, serving the greater Houston, League City, Katy and The Woodlands areas, you'll also find a friendly and accommodating staff eager to assist you.
Here, it's all about what suits you best. That's why we encourage you to keep an open mind and evaluate all of your options - many of which, we're proud to say, have earned at least one award or accolade.
Looking to spend less on a car and apply the savings somewhere else? Not a bad idea if you ask us. We offer a wide selection of quality used cars that drivers in the Houston, League City, Katy and The Woodlands can enjoy. So take that extra green and use it for a down payment, vacation, whatever suits your fancy. You'll still enjoy like-new quality and performance. Used is really just in the name.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We're thrilled that we could make your car shopping experience a positive one at Sterling McCall Acura! Providing professionalism and exceptional service from our sales team to our receptionist is a top priority for us. We understand that car shopping can be stressful, and we're delighted that we could alleviate that stress for you. Thank you for choosing us, and we look forward to helping you with all your future car needs!
by Sara Thurston on 05/17/2024