Sterling McCall Acura
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Dealership Service Review
service Rating
Oil Change
Written byon 12/26/2023
My experience at the Sterling McCall dealership was very pleasant. I made an appointment, arrived on time, and the young man, Paul, my service adviser, was very informative, and nice. He explained he was going to try to get me out by 9:00am, but it was about 9:2 or so when it was finished. He kept me updated, about the services, and when the car was headed to be washed. I highly recommend scheduling your appointment in advance. It was a pleasant experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Sara Thurston on 12/28/2023
Dealer Response
It's great to hear about your pleasant experience at Sterling McCall Acura! Paul, your service advisor did an excellent job keeping you informed and updated throughout the process. Though there was a slight delay, it's wonderful that he maintained communication and ensured you were aware of the service progress, including the car being washed. Your recommendation to schedule appointments in advance is valuable advice for others seeking a similar hassle-free experience. Thank you for your kind words and business!
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