Momentum BMW
Customer Reviews of Momentum BMW
Review type:
Excellent Service
New BMW X7 purchased, but defected in system
by Jay Park on 09/16/2025Purchased a new BMW X7, but system defected. I texted the sales person, and I was told to reset the system… Not fixed… Texted the person again, but stop responding.. Need to work with service team. They reset the system, but the issue is… still on going.. Spent $100k for a brand new car for defected car & no customer care…We would like the opportunity to address your concerns. Please reach out to us directly at (855) 645-6452 when you have a chance. Thank you, and we look forward to hearing from you.
Excellent Service
by Fatima B on 09/01/2025updated 09/08/2025My sales person Nick is a true professional and gentleman. This is the 2nd car I purchased with him as he is so knowledgeable and helpful.Thank you for your kind words! We're thrilled to hear that Nick's expertise and professionalism led to another successful car purchase. We appreciate your loyalty and look forward to assisting you in the future.
Outstanding Service
by Garry B on 08/28/2025I bought a BMW 330i from Nate. I also interacted with Walter in finance and Garrett who showed me the ‘bells and whistles’. All three men provided great service and made the purchase easy.Thank you for taking the time to let us know how we did. We hope you have a great day!
Great service
by Kathleen on 08/28/2025Accommodated well in the 2 days we went. Sergio Mohammed was patient with us throughout the process of buying/ leasing the car. Our 2nd time purchasing a car at momentum BMW, both through Sergio who was very knowledgeable of the vehicles we… were interested in. Will return again in the future.Thank you for taking the time to let us know how we did. We hope you have a great day!
Getting a car
by Katrina on 08/13/2025The salesperson is really friendly and explains everything thoroughly.We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Buying a new car
by Tmcleroy on 07/07/2025Everyone at momentum BMW, made the process smooth and easy and even showed me more things than I would’ve ever known for the car. I’m super happy and would go back.Hi, we are so glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Great experience overall
by Monique on 07/07/2025After researching BMW SUVs for a while, I came into Momentum after another dealership didn’t even acknowledge my presence when walking through their lot for a while looking at vehicles. As my husband and I walked through the lot, Warren… approached us to ask if anyone had spoken to us yet and he demonstrated true customer service throughout this deal from that moment on, resulting in a great experience overall. He made sure I received what I wanted in the vehicle, was not pushy or overbearing at all, but always ensured any questions or concerns I had were addressed.Hi Monique, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Happy owner
by Lili-Houston on 07/04/2025Phillip is professional, friendly, knowledgeable, and helpful. He went out of his way to find the perfect vehicle for me and helped answer all questions and concerns. Ask for Phillip, I promise you will not be disappointed.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New vehicle purchase
by 1234567 on 05/27/2025Outstanding, responsive, leaves nothing undone.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sales
by ZScalzo on 05/24/2025Cynthia and Jason were extremely professional and efficient. The experience was very seamless and effortless. We will definitely remain customers for life!We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Outstanding buying Experience
by ArtieBMW on 05/18/2025Sales rep Phillip, the sales manager and the financial officer all combined to make this an outstanding purchase. I couldn’t imagine any new car auto dealer topping Momentum BMW. The entire process ran flawlessly and rapidly, these people… are the best,We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service
by Jkwon2005 on 05/18/2025Amazing service and educated me on my new x5We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Exceptional Service
by Lydia & Gene on 05/15/2025From start to finish and beyond the sales process the staff at Momentum BMW were attentive and responsive. The entire team made the purchase of our new vehicle seem effortless. My husband and I have been loyal customers for many years due… the care and attention we receive. We highly recommend Momentum BMW.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GREAT SERVICE
by Charles carter on 05/09/2025updated 05/14/2025My experience was great from start to finish at momentum West body shop,(Eric) was professional and courteous,made me feel important,first contact was by phone with him,from that I knew my service would be great,from 1 to 10,I rate him a… (12)We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Terrible Experience
by Dissatisfied on 04/30/2025Very disappointed in the experience which included: - sold the car that I placed the $1,500 deposit - the replacement car was delivered with significant scratches - lied about taking vehicle to body shop to fix scratches - finance… department was totally clueless and could not explain all charges in the sales orders - took at least 3 times to get paperwork completed correctly with BMW finance - it’s been over a month since purchase and the vehicle is still not funded with BMW finance The experience was fraught with unprofessionalism and terrible service.We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like to have a better understanding about your experience. Please reach out to us at (281) 394-4551 at your earliest convenience and we will do our best to resolve this with you.
Definitely recommend.
by Daisybarr on 04/03/2025Warren was honestly the best car salesman I’ve ever dealt with. He made me feel at ease with my decision and negotiation.Thank you for taking the time to let us know how we did. We hope you have a great day!
Excellent transaction with no hassles
by Omairster on 03/26/2025Excellent transaction with no hasslesHi Omairster, thank you for taking the time to let us know how we did. We hope you have a great day!
Great buying experience
by Yingtong on 03/05/2025updated 03/13/2025Cynthia, our salesperson, is really nice and helpful.We're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent customer experience!
by Darrellisa on 03/02/2025Sterrick Frasier is professional, he listens and he’s personable! He definitely put the icing on the cake in my car purchasing experience!We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New X7 from Momentum
by Shannon on 02/10/2025This was my first time purchasing a vehicle at this dealership. My experience was stellar. The team was super helpful and supportive. Capresha, Patrick, and David were amazing. I will return.We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ConnectedDrive System Inoperable On Brand New Vehicle
by Scooba23 on 02/12/2025I purchased a new 2025 M850i because my 2022 model was a great car to drive. When I drove the brand new car that I ordered exactly how I wanted it off the lot, the car had 73 miles on it so someone else must've like it also. Before leaving,… I met with a BMW Genius guy to help me setup the ConnectedDrive system and explain any new features the car may have. After trying several times to log into the ConnectedDrive system at the dealership I was told to give it a few minutes to get a signal and everything should work fine. Well 5 days later it still doesn't work so I have to take it back into the dealership for service, which is about 50 miles away from home. I've contacted BMW Assist and nobody seems to know what's going on. A brand new car that had 73 miles on it before I picked it up, you would think the dealership made sure everything was working but I guess not. This is the 3rd and last vehicle I will purchase there because i've had unnecessary issues during every purchase experience and a new person every time I go.We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. When you have an opportunity, please reach out to us at (855) 645-6452 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Thank you for your kind words! We're thrilled to hear that Nick's expertise and professionalism led to another successful car purchase. We appreciate your loyalty and look forward to assisting you in the future.
by Haley Bada on 09/09/2025