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Momentum BMW


9570 Southwest Fwy, Houston, TX 77074 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (45) No (3)
Service Rating
Recommend:
Yes (3) No (0)
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Dealership Sales Review

2 out of 5 starssales Rating
ConnectedDrive System Inoperable On Brand New Vehicle
Written by Scooba23 on 02/12/2025

I purchased a new 2025 M850i because my 2022 model was a great car to drive. When I drove the brand new car that I ordered exactly how I wanted it off the lot, the car had 73 miles on it so someone else must've like it also. Before leaving, I met with a BMW Genius guy to help me setup the ConnectedDrive system and explain any new features the car may have. After trying several times to log into the ConnectedDrive system at the dealership I was told to give it a few minutes to get a signal and everything should work fine. Well 5 days later it still doesn't work so I have to take it back into the dealership for service, which is about 50 miles away from home. I've contacted BMW Assist and nobody seems to know what's going on. A brand new car that had 73 miles on it before I picked it up, you would think the dealership made sure everything was working but I guess not. This is the 3rd and last vehicle I will purchase there because i've had unnecessary issues during every purchase experience and a new person every time I go.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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Haley Bada on 02/20/2025
Dealer Response
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. When you have an opportunity, please reach out to us at (855) 645-6452 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
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