Momentum BMW
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Terrible Experience
Written byon 04/30/2025
Very disappointed in the experience which included: - sold the car that I placed the $1,500 deposit - the replacement car was delivered with significant scratches - lied about taking vehicle to body shop to fix scratches - finance department was totally clueless and could not explain all charges in the sales orders - took at least 3 times to get paperwork completed correctly with BMW finance - it’s been over a month since purchase and the vehicle is still not funded with BMW finance The experience was fraught with unprofessionalism and terrible service.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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Haley Bada on 05/04/2025
Dealer Response
We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like to have a better understanding about your experience. Please reach out to us at (281) 394-4551 at your earliest convenience and we will do our best to resolve this with you.
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