Jeff Haas Mazda
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Customer Reviews of Jeff Haas Mazda
Review type:
Very good experience
by Edgar on 08/17/2024
Cesar was very helpful and everything was very quick, thanks a lot.
495 reviews
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Great service rep
by Retired on 04/25/2017Todd Troublefield is the best service rep I have worked with. He is very honest and helpful. When I had a question about a recall part he looked up a service report to answer the question. That sort of effort is impressive.Great first service at Jeff Haas
by TxSeeX5 on 04/17/2017Thanks to Jeff Haas' Allan Hempel for assisting with the first car service for my Mazda CX-5. All I can say is that the process was quick and efficient, the car was serviced and delivered within the provided estimated time and with… complimentary car wash. Thanks again !Service appointment
by Mrs_mcgrew on 04/04/2017Allan Hemphill has been our service provider for over 12 years he has always been amazing! There has never been a time that Allan come through for us! Thanks AllenGreat job as usaul!
by TRPinTX on 03/23/2017I have maintained my Mazda at your service department since we bought nearly four years ago. Yajaira Lopez is a great addition to your team. She is thorough and careful about the details. We will be back!Very positive experience
by TexasTexan on 03/21/2017Yahaira Lopez at Jeff Haas Mazda made our service experience very positive. She was able to order a difficult to find part, then had our Mazda in for service much more quickly than we could ever have expected. Yahaira seems to have a very… strong commitment to excellence. Thank you for your assistance!Great Customer Service
by RedFalcon on 02/24/2017This dealership was great! Very easy car buying experience once my car came in. Waited for a year to get the new Miata RF. Sutoyo Sugiharto kept me informed about the whereabouts of my car and provided me with eta. Very friendly and easy to… work with. He let me test out different soft top Miatas so I could figure out which trim and transmission I wanted to order my RF in. Everyone there was awesome to work withcheck engine light repair
by shadowman on 02/18/2017I brought my cx5 in for check engine light. I was told it would be over one thousand dollars. I had purchased a warranty so I thought most of this would be covered. I was informed by the service advisor, Patrick Tuminello, it wasn't a… warranty repair. However, Patrick told me that he would do what he could to help on cost in any way possible and he did. Reduced my charges by 40%. I am very pleased with Patrick, the repairs and with Jeff Haas Mazda overall!Vehicle Routine Service
by mfuffot67 on 02/17/2017I tried to keep up with the manufacturer service recommendation on my 2010 CX9 ad my experience with Jeff Hass Mazda has been excellent. My service advisor Todd Troublefield is very good, knowledgeable and professional. His review of the… work to be done and advice is exceptional. I have made Jeff Hass my dealership and i look forward to a new car buying experience with them as well. Thank you Todd Troublefield for your professionalismJeff Haas Mazda is the Best!
by HeidiKeen on 02/09/2017Superior service. Easy appointment making online. Fast, friendly, communicative and clear. Todd Troublesome is a great employee who goes above and beyond providing excellent service to his clients.Best car-buying experience!
by katymom on 01/27/2017This was a low-pressure, positive sales experience. We have purchased several cars in the past, and usually the best I can say is it wasn't awful. Jeff Haas Mazda changed that. Zakk (our sales person) and Sidney (manager) were helpful,… up-front and honest from the get-go. We visited the dealership twice before deciding to purchase our CX 9 from them. It was a fast, transparent negotiation. None of that shady back and forth stuff that leaves you feeling like you're being taken advantage of. We would highly recommend this dealership to others who want/need to buy a car but dread the usual car-buying experience. We will be back when it is time to replace our other car.Simply the Best
by brunhilda on 09/20/2016Todd Troublefield is my service advisor at Jeff Haas Mazda. I don't know how he does it but he always seems to exceed my expectations! The service work is always been performed correctly the first time and the price is very reasonable. I… would definitely recommend Jeff Haas Mazda to my family and friends.Service Appointment at Jeff Haas Mazda
by Fahad_Soomro on 07/28/2016I have been taking my Mazda CX-5 to Jeff Haas Mazda for service for over a year now and have always been satisfied by their commitment and work ethic. I make my appointments with Carlos Guzman. He has always been very professional and very… helpful. They always honor your time and perform quality work. While you are there don't hesitate to ask questions that are not related to your service appointment as Carlos is kind enough to take time to answer all your questions.I found a great sales representative
by hamilton11 on 07/21/2016Ray Maxa is the kind of sales agent that stands out from the rest. He is courteous, but direct and to the point, honest and does not pressure you into doing something you might regret later. He's also a pretty nice guy!Our 4th car is a winner too!
by mazdalover10 on 06/11/2016Charles Silmon was great. He either answered all our questions or concerns or quickly got the answer. Very pleased with our new CX-5. This is the second CX-5 and fourth car we have purchased from Jeff Haass Mazda. We recommend both the… dealership and Mazda cars. Both are extremely reliable.Best Customer Service!
by JSULIT1287 on 04/03/2016I bought my 2016 mazda cx-3 from this dealership and I have to hand it to them for making my experience of buying my first car very accomodating. They are very nice and willing to go that extra mile to make the customer happy. Everyone I… spoke to were very enthusiastic and had a smile on their face. All I have to say is "very good customer service" and they will try their best to get you the car you want for the price you want. The salesman who helped me was Anthony Wilson, very cool and down to earth guy.Thank you for your review! We are so pleased to hear that you love your new 2016 Mazda CX-3, and that you chose to do business with us! Thank you again and please come back soon!
Round Two
by marxte24 on 03/08/2016I purchased a 2013 Mazda 3 sedan at this same dealer two years ago. That first experience went so well that I had no second thoughts about going back a few weeks ago to Jeff Haas Mazda for a new car because that Mazda 3 was recently… totaled. I explained to Taylor Domingue, the salesman, that I was back for another car and was looking for a 2013 Mazda 3 in Dolphin Grey Mica (if possible) and in a hatchback. Taylor led me straight to a vehicle that fit that description and made the rest seem too easy. He let me test drive it, gave me my options, never pressured the process and was there every step of the way. He helped me obtain an upgraded version of my first Mazda 3 that I loved so much and made round two for me at Jeff Haas Mazda even better than the first. Side note: this purchase was the 5th Mazda purchase my family has made at this dealer in the last 15 years. I have two and my parents the other three. Great job!!Thank you for your review! We truly appreciate your customer loyalty and we are thrilled to hear that you have purchased 5 cars from us! Thank you again and we look forward to seeing you soon!
Sales Experience
by JemCave28 on 01/07/2016updated 01/25/2016I knew exactly what I wanted and I had been looking all over the state for the Pathfinder with Beige leather seats. Cuong Nguyen was amazing about the car. I didn't really need to test drive but he said drive around the lot. I did. We went… through some things that I didn't know how to work properly. He was very re-assuring. He was prompt in emails and phone calls if any. So far to date, Cuong would be the only reason I would recommend the dealership. However, the only CON, I have is not with Cuong Nguyen but the Finance person. Eventually, I had some issues with the fianancing after I drove off the lot. The only suggestion is if a customer or potential customer calls and leaves a message, its common courtsey and dutyful out of respect to return the phone call.Thank you for your feedback! We appreciate your business and we are happy to hear that Cuong was so helpful during your shopping experience! We look forward to seeing you again!
Thank you for your feedback! We appreciate your business and we are happy to hear that Cuong was so helpful during your shopping experience! We look forward to seeing you again!
Continued Superior Service for MazdaSpeed3
by mschilly1 on 01/11/2016We purchased our MSpeed3 in 2007 from Fred Haas Mazda and since that time have exclusively used them for all of our service work. Carlos Guzman continued to be our service rep during that time and he has proven to be reliable, honest, and… professional throughout that time period. The work has always been done on time and to high standards and we have been very pleased with We will continue to use him/Fred Haas for as long as we own this car. MMS, 1/11/16Quality Sales Staff
by satisfied109 on 12/30/2015Was contacted by Cuong Nguyen after an on-line inquiry about a 2015 Mazda CX-5. Cuong was very helpful and informative about the inventory. The transaction was a no hassle one that went very smoothly and quickly. We were not ready to make a… final sale when originally visiting the dealership, so Cuong was flexible with our situation of having to get the paperwork for our trade-in. Overall great staff experience.Thank you for your review! We are so pleased to hear that Cuong was so helpful! We appreciate your business and we look forward to your next visit!
CX9 purchase
by william129 on 11/27/2015I went in looking for a used CX9 that was advertised and it had sold, the salesman, Mohamad had just taken a CX9 in a trade that was in excellent condition and made me a tremendous deal. Doing business with Jeff Haas Mazda was a pleasure… and will continue to service my vehicle thereThank you for your review! We are so pleased to hear that Mohamad was able to assist you with your CX9! We hope you are enjoying your new ride! Have a great day!
highly recommended
by happycamper65 on 10/22/2015Was shopping for a late model CX5 something available in a relatively low mile 2015 model. Jeff Haas and several other Houston dealers had similar vehicles all at about $18k with 30k or so miles. Originally found one at a dealer south of… Houston and had an experience so bad that we ended up ripping up our 'contracts' and walking out of the place after wasting way too much time waiting for them to finish playing their ridiculous games. Think they make you wait as a way to wear you down. In this case, If there ever was a reason for justifiable homicide it would have been these idiots at this Mazda dealer. Liking the car and the prices generally available we decided, however, to give it another try the next day - somewhere else. Enter Cuong Nguyen and Jeff Haas Mazda - a combination so good that it almost excuses all the garbage you get at other places. Not only did he have what we wanted at the right price but also offered the same car to us in a 2016 model, with 20k less miles at a reasonable price premium. And then with only a few phone calls and emails had BOTH cars in precisely the color combo that we wanted - detailed, parked out front, and ready for our consideration when we got there. All in the space of a coupla hours and with nothing more than a phone conversation and an email or two between us! Unusual, I thought, that they would go to that much trouble with so little information about us. We decided on the 2016 and Cuong has already gotten the paperwork started [on both choices] knowing of our recent experiences at the other dealer. Amazing, my wife and I actually enjoyed the purchase and got similar service from all the folks we talked to while there. Left with a smile and in a 'new' 2016 CX5. The only negative - their location, impossible to get to at rush hour and even more unlikely that a test drive happens at that time. Understand they are moving, couldn't happen to a better group of folks - Jeff Haas Mazda [and Cuong Nguyen] definitely what a car dealer [and salesperson] should be and not what most actually are!This was such wonderful feedback to hear! We're so glad you came to us after having such ridiculous difficulties at the other dealership. Thank you for taking the time to leave us your review, and for all of the praise. We sincerely hope you and your wife love your new CX-5, and hope you'll come and see us again in the future! Thank you for choosing Jeff Haas Mazda!
About our dealership
Thank you, Edgar, for your kind words! We're thrilled to hear that Cesar was able to assist you quickly at Jeff Haas Mazda. We appreciate your feedback and hope to see you again soon! Sincerely, The Jeff Haas Mazda Team
by Jeff Haas Mazda on 08/20/2024