Tom Peacock Cadillac
Customer Reviews of Tom Peacock Cadillac
Review type:
New CT4
New prepare
by Martin Coronado on 12/03/2024I’ve been coming to this Cadillac dealership for over five years, and they always have been very good to me honest and gave me good prices. I’m very happy that you guys are around. Thank you.Thank you so much for your kind words, Martin! We truly appreciate your loyalty to Tom Peacock Cadillac over the past five years. It's great to hear that you've had positive experiences with our team and that we've been able to provide you with honest service and good prices. We look forward to seeing you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Peacock gets me back on the road again!
by VEM on 11/22/2024updated 12/03/2024Fast, same day service. Love getting the free car wash.Thank you for your fantastic review! We're thrilled to hear that you enjoyed our fast same-day service and took advantage of the free car wash at Tom Peacock Cadillac. We look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Spear was amazing
by Stacye Tanksley on 11/22/2024updated 12/03/2024He took the time to drive my car and address my issues. I didn’t have to wait!! Love Peacock!Thank you for your fantastic review! We’re thrilled to hear that our team took the time to drive your car and address your concerns promptly. Your satisfaction is our priority at Tom Peacock Cadillac. We appreciate your support and hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Better than All the Rest!
by Tabitha on 11/22/2024updated 12/03/2024Thank you for a beautiful experience, y'all ordered me an Uber, took care of my car, , detailed it, and really helped me out with ice water and laughs at the front desk. Mr. Spear is a hard worker and should get every award in the book! The… ladies at the computers were so knowledgeable and helpful!Thank you, Tabitha, for your wonderful review! We're thrilled to hear that you had a beautiful experience with us at Tom Peacock Cadillac. It's great to know that Mr. Spear and our team made you feel welcomed and well taken care of. Positive experiences like yours inspire us to keep delivering our best service. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Excellent customer service
by Jaime on 11/22/2024updated 12/03/2024Isabel Chávez provided excellent customer service. She kept me informed on the progress of the vehicle. She also informed me what to do next time I coming in since my vehicle is an EV and needs some parts to be replaced.Thank you for your wonderful review! We're thrilled to hear about your positive experience with Isabel at Tom Peacock Cadillac. Keeping you informed and providing guidance for your EV is what we strive for. We look forward to seeing you again soon for your vehicle's needs! Sincerely, Steve Hainline | General Manager | 281.443.7700
Great buying experience
by Debbie on 11/22/2024updated 12/03/2024Test drove vehicle immediately upon arrival. Had the new vehicle ready to go, negations were done via phone/text. Meeting with finance manager to sign paper was quick. No pressure sales.Thank you for your wonderful review! We’re thrilled to hear that you had a smooth experience test driving your vehicle and that our team was able to assist you efficiently. At Tom Peacock Cadillac, we strive to provide a no-pressure environment for our customers. We appreciate your feedback and hope to see you again soon for your next visit! Sincerely, Steve Hainline | General Manager | 281.443.7700
Great service as always
by Thomas F on 11/20/2024updated 12/03/2024They always go the extra mile to make sure I’m taken care of whether is new tires, a loaner, a new vehicle, whatever. They are amazingThank you so much for your kind words! We truly appreciate your support and are delighted to hear that we could go the extra mile for you at Tom Peacock Cadillac. Whether it’s new tires, a loaner, or a new vehicle, we aim to provide the best service possible. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Great Customer Service
by Latonya Scott on 11/20/2024updated 12/03/2024I feel very relieved when I come to Tom Peacock my mind and pockets are at ease.i feel at ease knowing that my service advisor Alvis takes great care of my needs and my experience is quick and laid back on there luxury lounge area.Thank you for your wonderful review! We’re thrilled to hear that your visits to Tom Peacock Cadillac have been such a positive experience. Alvis and the team strive to provide exceptional service, and it's great to know you appreciate our luxury lounge area. We look forward to welcoming you back for your next visit! Sincerely, Steve Hainline | General Manager | 281.443.7700
Dependable service
by Ingrid Clark on 11/19/2024updated 12/03/2024Very knowledgeable departmentThank you for your kind words! We appreciate your feedback about our knowledgeable team at Tom Peacock Cadillac. We strive to provide the best service possible and are glad to hear you had a positive experience. We hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Great shopping efficiency for a busy mom
by Danielle G on 12/02/2024The manager and salesman worked with me over the phone prior to coming in to set up the sale which I appreciated. The time I spent at the dealership was about 2hrs 45 mins with I thought was good.Thank you, Danielle, for your wonderful feedback! We're thrilled to hear that our manager and salesman were able to assist you over the phone and that your time at Tom Peacock Cadillac was productive. We strive to make every visit enjoyable, and it sounds like we accomplished that for you. We look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Friendly and professional
by Kashif Razzak on 12/03/2024Very very professional and friendly service and peoples. 💯💯💯💯💯Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you experienced professional and friendly service at Tom Peacock Cadillac. Your satisfaction means a lot to us! We look forward to welcoming you back next time! Sincerely, Steve Hainline | General Manager | 281.443.7700
Good job
by Rick on 11/30/2024Respect was shownThank you for your review! At Tom Peacock Cadillac, we strive to provide respectful and excellent service to all our customers. We appreciate your feedback and look forward to seeing you again! Sincerely, Steve Hainline | General Manager | 281.443.7700
My Caddy’s Service
by Beautiful on 11/26/2024Expect a pleasant experience!Thank you for your review! We truly appreciate your positive feedback about your experience at Tom Peacock Cadillac. We strive to provide exceptional service and a pleasant environment for all our customers. We look forward to welcoming you back for your next visit! Sincerely, Steve Hainline | General Manager | 281.443.7700
Simply AMAZING Experience!
by H Hassan on 11/25/2024I'm a previous Cadillac owner and mostly familiar with Cadillac Dealerships in the SW. It was my first time at Tom Peacock Cadillac and the experience was superior. I had communicated with them over the phone prior to arrival, and I was… done within less than 3 hours and drove off with my brand new Lyriq! They are very professional and make the transaction smooth. There is no catch, and everything is clearly discussed upfront. I would highly recommend them to my family and friends.Thank you so much for your kind words! We're thrilled to hear that your experience at Tom Peacock Cadillac was superior and that you drove off in your brand-new Lyriq. Our team takes pride in providing a smooth and professional transaction for our customers. We appreciate your recommendation and look forward to welcoming you and your family and friends in the future! Enjoy your new Cadillac! Sincerely, Steve Hainline | General Manager | 281.443.7700
Top tier service per usual!
by James on 11/26/2024The only thing that i would say I had an issue with is the loaner car availability. I come to Tom peacock for all of my service and it's been difficult getting a loaner vehicle the last few visits. Other than that Everything was great. My… service advisor, the waiting area is beautiful, the quickness that my car was fixed. My free wash. Everything was top tier per usual! Never failsThank you for your review! We appreciate your loyalty to Tom Peacock Cadillac for your service needs. I'm glad to hear that you had a top-tier experience with our service advisor and enjoyed the amenities we offer. I understand your concern regarding loaner car availability and we are continuously working to improve this aspect. We look forward to seeing you again for your next visit! Sincerely, Steve Hainline | General Manager | 281.443.7700
Service dept
by Lrice34 on 11/25/2024Service department is always efficient and they have great communication.Thank you for your wonderful review! We're thrilled to hear that you found our service department efficient and appreciated the communication. At Tom Peacock Cadillac, we strive to provide an exceptional experience for all our customers. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Great experience hassle free
by Derek on 11/25/2024Jeff made purchase of my Escalade smooth and trouble free and Shawn in finance made it quick and easyThank you, Derek, for your fantastic review! We're thrilled to hear that your purchase of the Escalade was smooth and trouble-free. Our team, especially Jeff and Shawn in finance, is dedicated to making the process quick and easy for our customers. We appreciate your feedback and look forward to serving you again at Tom Peacock Cadillac! Sincerely, Steve Hainline | General Manager | 281.443.7700
A+ plus customer service
by Abdallah Alnseirat on 11/25/2024Skeen is a great salesman. He is genuine, to the point, and made the sales process very smooth. I appreciate itThank you so much for your kind words! We're thrilled to hear that Skeen provided you with a smooth and genuine sales experience at Tom Peacock Cadillac. Your appreciation means a lot to us. We look forward to welcoming you back soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Great service, fast and dependable
by Eric Ruppert on 11/24/2024Had a problem with my brakes. Problem was diagnosed and all of the parts for the repair were available. Drives great now.Thank you, Eric, for your wonderful review! We're glad to hear that your brake issue was resolved and that your vehicle is driving great now. At Tom Peacock Cadillac, we strive to ensure every repair is handled efficiently. We look forward to seeing you again soon for any of your automotive needs! Sincerely, Steve Hainline | General Manager | 281.443.7700
Great Service
by Pam on 11/23/2024Car was picked up, service performed and then returned in one day. This service is Awesome for busy people! Very happy with Cadillac!Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service at Tom Peacock Cadillac. Providing efficient and top-notch service is what we strive for, especially for our busy customers. We appreciate your support and look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
QAE!! Quick and Easy! Thank you Tom Peacock for great service!!
by BC on 11/23/2024My car always rides better when I leave. Thanks for your TLC with my car!Thank you for your kind words! We're thrilled to hear that your car rides better after your visits to Tom Peacock Cadillac. Providing excellent care and TLC for your vehicle is our priority. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
For over three decades, Tom Peacock Cadillac has provided Houstonians with the finest automobiles, a world class facility, and a friendly, knowledgeable family of professionals. We pride ourselves on being Houston’s premier Cadillac dealer - offering goods and services that not only meet your expectations, but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one, our goal is to make you feel as comfortable as possible. Call 281-500-9375 or simply just stop in - we look forward to the opportunity to be of service.
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Thank you for your positive feedback! I'm thrilled to hear that you appreciated our willingness to work with you on trades and new cars, as well as our leasing programs. At Tom Peacock Cadillac, we strive to provide great options for all our customers. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
by Tom Peacock Cadillac on 05/19/2025