Customer Reviews of Sterling Mccall Buick GMC
Review type:
Bought a 2025 GMC Sierra SLT
Fast and professional service appointment
by Facundo on 02/22/2022Even though we arrived late to my appointment, Ramon was ready to receive us, explain our options and drop off our vehicle very quickly. The car was ready within the promised time frame.Travis was great!
by Drew Rankin on 02/21/2022Very helpful and polite, answered all my questions and got my truck taken care of in a timely mannerThank you for your kind words! We are thrilled that you had a pleasant service visit!
Great Service!
by Kara C on 02/21/2022The service team was great! Fast and very friendly.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Terrain Service
by Bob on 02/21/2022Professional service and advisor communicates clearly and frequently during the servicing of the vehicle.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Rather than give options they would rather stack on unnecessary services
by SCL on 02/19/2022Didn’t give options, instead wanted to replace several unnecessary parts to factory settings, so they could charge more.Thank you for bringing this to my attention. I apologize for what you experienced during your recent service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at kcooper@Sterlingmccallcadillac.com. I look forward to speaking with you. Kimono Cooper General Manager
BEST SERVICE
by Anissa D Mitchell on 02/19/2022The Reps are always willing to help. The wait time never go over than what you were given. The atmosphere is wonderful.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Pleasant Day
by Sharon on 02/19/2022Pleasant experience in using the Uber to drop me off so I could have a productive day.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Half job done
by 2018 Terrain on 02/18/2022I brought my truck in for routine oil change and cabin filter 1:00p appt arrived at 12:30. Service was fine but after 2.5 hr wait im wondering whats taking so long. Seems im waiting for my courtesy car wash. I am watching as cars that came… in after me are getting thier courtesy wash and my car is just sitting Im watching as cars getting thier courtesy wash are getting soap and water wash downs tires washed and clear water rinse while my car just got a wipe down and windows cleaned. I understand its a courtesy wash but do it right or dont do it. Do it the same for all or dont do itThank you for bringing this to my attention. I apologize for what you experienced with your recent service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at kcooper@Sterlingmccallcadillac.com. I look forward to speaking with you. Kimono Cooper General Manager
Excellent Service
by Mike T on 02/18/2022Travis had me in and out in no time for my 35K service. He made sure to keep me up to date on everything.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Not a very good inspection.
by Troy on 02/18/2022Brought my Buick Lucerne in for them to repair a oil leak that was smoking. Well they charged me 1321 for a damn power steering hose!!!!!!. They told me that what was causing my vehicle to smoke. Well it's smoking even worse now smh. I'd… advise you NOT to buy GM. Period.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me at 713-270-2102. I look forward to speaking with you. Kimono Cooper General Manager
Great service as always
by Jeannette on 02/18/2022Always satisfied. Have been going to this dealer for last 7 years. Never dissappointed.Thank you Jeannette! We are thrilled that our team continually provides you with the best experience! We thank you for your continued business!
New way of buying a truck isn’t all that bad
by Jerrad on 02/17/2022The inventory, should be in by chain issues today buying a car is very different. At first, I was very skeptical but working with Juan at the dealership really made it one of the easiest and most pleasant experiences that I’ve had in… purchasing a new vehicle. Was able to do 99.9% of everything via text with Juan, who made the process incredibly painless. With everything from trade-in to pricing and everything in between, was able to show up at the dealership to take delivery, complete financing, and drive off the lot in less than an hour.Congratulations on your new car, Jerrad! Thanks for the review and kind words for Juan. We hope you love your new vehicle for years to come.
Excellent Service
by Mary C on 02/16/2022Marcus is a fantastic service advisor. Spends time listening to my issues. My vehicle was ready when promised, I was able to pay online so pick up was short and sweet.Thank you. We're glad that you had an excellent experience with your recent service visit.
Great Customer Service
by Naisha on 02/15/2022Allyce was informative and professional.Thank you. We're glad that you had an excellent experience with your recent service visit.
Great Service
by C Collins on 02/14/2022The entire team went above and beyond~Thank youThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Customer satisfaction
by Jazmine castro on 02/13/2022Need better customer service or people that at least want to work. He was with an attitude when I drop and pick up my truck. Promise to secure/fix fenderThank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. KC Cooper General Manager kcooper@Sterlingmccallcadillac.com
So awesome!
by Paloma on 02/12/2022I had the best experience with this dealership. I just moved out here from Austin and Allyce Bass had been so helpful, caring and the communication was always there. She reassured me every step of the way. I would highly recommend her for… any help. Her customer service is immaculate. Thank you to everyone who helped with my car, you made it so easy for me. :)Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Problem not fixed
by Sad customer on 02/11/2022I guess I should have checked before I left the dealership. Problem not fixed. Still no air overhead on 2nd row. Entire visit was $2k, you don’t have loaners, really frustrating. Now I gotta find another time to take it back in and be… without a car.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. KC Cooper General Manager kcooper@Sterlingmccallcadillac.com
I’ll Be Back!
by Bill H on 02/11/2022I was able to make a same-day appointment and get in and out in a timely fashion. Was offered options for additional services but no hard sell. Everyone was professional, and I appreciate that.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Great Service
by Bob Kelly on 02/07/2022The Service Dept people were all very friendly, knowledgeable, and helpful. Pleasure to work with.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Quick and easy!
by Nat Raggette on 02/07/2022No appointment. Showed up and they serviced my truck. Quick and easy!We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Sterling McCall Buick GMC invites you to visit our car and truck dealership in Houston, TX. Our team members are standing by to provide you with some of the best deals near you on Buick GMC cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted Buick GMC dealers.
ESPAÑOL
Sterling McCall Buick GMC le invita a visitar nuestro concesionario de autos nuevos y usados en Houston, TX. Visítanos hoy para carros Buick GMC y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Buick GMC en el área Houston.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
by Customer Service on 02/23/2022