Sterling Mccall Buick GMC
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Dealership Service Review
service Rating
Half job done
Written byon 02/18/2022
I brought my truck in for routine oil change and cabin filter 1:00p appt arrived at 12:30. Service was fine but after 2.5 hr wait im wondering whats taking so long. Seems im waiting for my courtesy car wash. I am watching as cars that came in after me are getting thier courtesy wash and my car is just sitting Im watching as cars getting thier courtesy wash are getting soap and water wash downs tires washed and clear water rinse while my car just got a wipe down and windows cleaned. I understand its a courtesy wash but do it right or dont do it. Do it the same for all or dont do it
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 02/23/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for what you experienced with your recent service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at kcooper@Sterlingmccallcadillac.com. I look forward to speaking with you.
Kimono Cooper
General Manager
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