Customer Reviews of Sterling Mccall Buick GMC
Review type:
Bought a 2025 GMC Sierra SLT
Blessed
by Gonzales7773 on 04/02/2022Excellent experience with our salesman Juan , very courteous, knowledgeable, helpful .. a great experienceOil Change/Tire Rotation
by Ronald on 04/02/2022I used the website to make a service appointment. The site is more timely and efficient for making appointments than calling in, and it sends a text to confirm the appointment. Aaron F. was very customer centric and courteous. The service… department started on time and texted me in a couple of hours to inform me my vehicle was ready for pickup. After I paid and got my keys I started the vehicle and the check engine light was on. I spoke to Aaron and a mechanic but both said the light was on when they accessed my vehicle. I viewed the dash board attentatively twice before getting out of the vehicle this morning and there were not any lights displayed. I recall specifically because I memorized the mileage. They said the vehicle would have to be connected to a computer to diagnose the problem. I was short on time and didn’t desire to stay any longer.Thank you for bringing this to my attention. I apologize that the check engine light was on. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kimono Cooper General Manager kcooper@Sterlingmccallcadillac.com
Peace of mind during this economy
by Angel on 04/02/2022This is our second vehicle in 1 year and we shopped around all Houston metro area. We came to sterling both times because they don’t try to sneak price increases and play games. Highly recommend.Thank you for the recommendation and kind words! We thank you for your business and look forward to your next visit!
Great Service
by Franklin on 04/01/2022Great service, Marcus was very polite, personable and helpful.Thank you for your thoughtful review, Franklin. We're glad to hear you had such an outstanding experience working with Marcus. We thank you for your business and look forward to your next visit!
Quality Work
by Debbie Roberts on 03/30/2022Quality CareThank you for being our customer, we appreciate your kind words!
Always Great Service
by Gary on 03/29/2022I made an appointment via the Sterling-McCall Buick GMC app. That was easy. When I arrived they already knew what I was there for. The work was done in a reasonable amount of time and the price was good.Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Far from high class
by Hoped for better cust service on 03/29/2022Routine service listed at over $600 was supposed to take 2 1/2 hours took over 3 hours. Waiting room provided coffee and a fountain soda machine. After a couple of hours I noticed snack trays with sandwiches and fruit. When I went to get… some, I was stopped and told this was not for me (customer) but for a truck delivery. I later learned that the food was to celebrate the sale of a new Hummer truck. After the ceremony and after the dealership staff ate, there was some fruit and chicken tenders left for me. I had given my service writer a coupon too apply to service charge. After he wrote up my final charge I asked if my coupon had been denied. "Oh yes", he exclaimed, "I forgot about that." He rewrote my paperwork to give me credit for the coupon. Them he handed my my keys, wished mean good day and said my car was on the driveway. It was not on the driveway. It was parked a few lanes over and behind some other cars. When I found it I noticed that there was a white "goop" dripping on the tires. I went back into the building, found my service writer and asked him to look at the tires. He explained that this was stuff that is applied with a thick brush so should be left like that. Her offered to have the top wiped off if I wanted him to. Overall, I think the work done on my car was probably well done. I was very disappointed with the level of customer service that I received.Thank you for bringing this to my attention. I apologize for what you experienced with your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at kcooper@Sterlingmccallcadillac.com. I look forward to speaking with you. Kimono Cooper General Manager
Nicely done service
by Paul Raffoul on 03/28/2022With money saving coupon provided by dealer it was a great service visit. Work was done within time given (2 hrs) and as requested. Service rep Travis was efficient and pleasant to deal with. What a pleasant surprise.Thank you Paul for your kind words for Travis! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Good service and knowledge service writer
by Thomas on 03/28/2022I appreciate the communication and treatment received during our service visit. We’ve gotten quite a bit of mechanical work completed. The service writer John has been honest and helpful.Thank you for your kind words for John, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Poor service
by Marus Hopkins on 03/26/2022I felt like they didn’t want to help and feel appreciate it bring my vehicle to them. Didn’t wash the vehicle right did half job on that. Didn’t using cover on vehicle Floor mattThank you for bringing this to my attention. I apologize for what you experienced with your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me at kcooper@Sterlingmccallcadillac.com. I look forward to speaking with you. Kimono Cooper General Manager
Quick and efficient!
by Sheila Brown on 03/25/2022I was very pleased with my service today. Friendly staff and excellent service!Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Good service today!
by Scott W on 03/25/2022Service was quick and covered everything I requested. Allyce was service advisor and kept me updated on status throughout. Good advisor and good service.Thank you for your kind words for Allyce, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
State inspection
by Alex on 03/24/2022It was a good experience! I was helped promptly and Ramon was very nice!Thank you for your kind words for Ramon, we appreciate it!
Excellent service
by IC on 03/23/2022Ramon was professional and efficient. Always a great service experience!Thank you! We are thrilled that Ramon and our team provided you with the best experience! We thank you for your continued business!
I should have went to another dealer
by Jae Thompson on 03/23/2022My truck has been here for 21 days for minor repairs. Everyone is confused making excuses and extremely slow. The truck finally went to the body shop the 3rd week as they finally got an estimate but it took them no time to respond about… purchasing after market equipment. First and last timeThank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kimono Cooper General Manager Kcooper@group1auto.com
aim with an Issue Out with a Smile!
by K DiVine on 03/21/2022i was greeted promptly upon arrival. Aaron was very thorough reviewing the issues I put on my appointment. My vehicle was diagnosed and he found me working in the lobby and explained the findings. The price was reasonable with a 2 year… warranty and I was give. information for a service they don’t perform there.Thank you for your thoughtful review. We're glad to hear you had such an outstanding experience working with Aaron. Please let us know if we can ever assist you again in the future!
Consistently good service rep
by DC on 03/18/2022Ramon is very helpful and communicative. Honors all deals and commitments made.Thank you for your kind words for Ramon, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
50,000 mile tune up and Inspection
by Glor on 03/08/2022updated 03/21/2022Home away from home atmosphere. Easy access to Salt Grass Restaurant. Free Uber rides. Service Mgr. Ramon Zapata kept us informed as to service progress. Even put on 2 mechanics so we could depart at 5 p.m. Peace of mind knowing we could… drive away safely in our 2016 Buick Regal. Thank you to all involved.Oil and tire rotation
by Silvia Chuquichanca on 03/17/2022Good service and offers for oil change and tire rotation. I took my car and it was ready in about an hour.We are very happy to hear that we were able to provide you with a quick and enjoyable experience! Thank you for your business and look forward to your next visit!
Hurt and Disappointed
by Very hurt and disappointed on 03/17/2022I will not recommend Sterling McCall Buick dealership service department to anyone due to the professionalism of the service advisor Marcus H. I have been a long-standing customer and I will never take my car in to be serviced there… never, ever again!!! Customer service is very important to me and Marcus H. made me fell unappreciated and not valued as a long-standing customer!!! I’m So very hurt and disappointed in the way I was treated in the close of my transaction.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kimono Cooper General Manager Kcooper@group1auto.com
Service work
by Dave Ayers on 03/16/2022Took my truck in for its 100k service. Quality work preformed, no up sales given. Just straight to the point. Reasonable price.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Sterling McCall Buick GMC invites you to visit our car and truck dealership in Houston, TX. Our team members are standing by to provide you with some of the best deals near you on Buick GMC cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted Buick GMC dealers.
ESPAÑOL
Sterling McCall Buick GMC le invita a visitar nuestro concesionario de autos nuevos y usados en Houston, TX. Visítanos hoy para carros Buick GMC y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Buick GMC en el área Houston.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for your kind words for Juan! We are thrilled that he provided you with a great sales visit. We look forward to your business with us again!
by Customer Service on 04/07/2022