Sterling Mccall Buick GMC
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Dealership Service Review
service Rating
Hurt and Disappointed
Written byon 03/17/2022
I will not recommend Sterling McCall Buick dealership service department to anyone due to the professionalism of the service advisor Marcus H. I have been a long-standing customer and I will never take my car in to be serviced there never, ever again!!! Customer service is very important to me and Marcus H. made me fell unappreciated and not valued as a long-standing customer!!! I’m So very hurt and disappointed in the way I was treated in the close of my transaction.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 03/24/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Kimono Cooper
General Manager
Kcooper@group1auto.com
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