Customer Reviews of Sterling Mccall Buick GMC
Review type:
Bought a 2025 GMC Sierra SLT
Good Communication
by Thomas B on 07/07/2022Service writer John R. Has been a good partner in assisting our family’s Denali running mechanically on the roads. We requested and have received prompt communication and informed when various items concerning the vehicle is needed.Stop & Go
by Pepper the car on 07/06/2022Efficient serviceThank you for your kind words! We are thrilled that you had a pleasant service visit!
Stressed
by Rene on 06/30/2022My air conditioner isn't cold and I assumed the good stuff was leaking. I was correct but it took them almost five hours to figure it out. I arrived at 830 am. I was also introduced to a new advisor. Marcus is gone. 2011 terrain so they… needed to order new parts. Final price is high. Will come back on Saturday morning for them to fix. Praying that it will go smooth. I have been coming here for a while but never had to wait this long.Thank you for bringing this to my attention. I apologize for what you have experienced with your recent service visit. I would like an opportunity to fix this and to earn your business, please contact me at kcooper@Sterlingmccallcadillac.com. I look forward to speaking with you. Kimono Cooper General Manager
Service
by Matt A on 06/13/2022Fast and professionalThank you, Matt! We are thrilled that you had a pleasant service visit!
Very Good
by Jesse D on 06/06/2022Everything was very good. Just took a little bit longer than I anticipated . But it wasn’t a problem. Thumbs up excellent service.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
GMC Service
by Candice on 06/01/2022Proved to be just as good as the sales team I dealt with… Arnold was great, got a detail I’m picky and was very satisfied.Thank you Candice for your kind words! We thank you for your business and look forward to your next visit!
Oil Change
by Jean M Smith on 05/28/2022The service advisors are friendly and professional. The wait is not bad and they make sure you’re comfortable if the wait gets long. They give you a time estimate and they are true to it! Excellent service.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Paid attention to details!!
by Betty on 05/28/2022Working with Allyce in service was a pleasure. She was extremely responsive to all my questions regarding the replacement of the car’s transmission.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Awesome Service
by SR on 05/27/2022They did an amazing job communicating and making sure I was aware of every step.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Service was quick and the washed my car.
by Sharon on 05/26/2022Good serviceThank you, Sharon! We are thrilled that you had a pleasant service visit!
Michelle Guerrero is the best!!
by Nicole Good on 05/26/2022Beautiful, Clean,Professional building. Michelle is the best and helps customers to be able to afford what they are looking for! I'd recommend her to everyone! Michelle helped me with my purchase and its because of her sales assistance,… knowledge, and kind heart that sold me on the vehicle! Thank you so much, Michelle Guerrero!!!Thank you Nicole for your kind words! We are very happy to hear that we were able to provide you with an enjoyable sales experience!
Basic oil change with coupon
by Bethel Fuller on 05/25/2022Coupons expires in July, at first didn't want to honor?? But did. I shouldn't had to convince them to honor the coupon. No mention of engine light being on....Thank you for bringing this to my attention. I apologize for what you experienced with the coupons during your service visit. I would like an opportunity to fix this and to earn your business, please contact me at kcooper@Sterlingmccallcadillac.com. I look forward to speaking with you. Kimono Cooper General Manager
Phenomenal, prompt service
by HPatel on 05/23/2022This was my first experience in buying a used vehicle and my first truck purchase ever. I shopped around for several weeks looking for a used Ram 1500 Limited truck. Sterling McCall GMC Buick had one that interested me for a reasonable… price. I went by to test drive it and met a friendly and awesome sales consultant, Jesse Reyes. Jesse Reyes made a conscious effort and went the extra mile in making sure that all my requests were met. I test drove the truck and purchased it 30 minutes later. I did not have to haggle with pricing, I gave Jesse and the sales manager my pricing and they were very accommodating and helpful. I highly recommend Sterling McCall GMC Buick for your next vehicle purchase, rather New or Used. Just ask for Jesse Reyes, he will take extraordinary care of you!Thank you for your kind words for Jesse! We are thrilled that Jesse provided you with a great car buying experience. Congratulations on the new vehicle!
Best service advisor ever!
by JMP on 05/22/2022The best and fastest place for service my GMC , nice facility, courteous and friendly staff, knowledge technicians and much more, This is the best service department that a dealership can have!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Satisfied customer
by Rantia on 05/20/2022The consultation went well/quickly . He offered to get me an Uber. The oil change was timely. I am pleasedThank you for your kind words! We are thrilled that you had a pleasant service visit!
Poor communication
by Bruce Wayne Watts on 05/19/2022I dropped my car off at 8:00 a.m. on Monday morning was told that I would hear something about the cost of repair around noon, 5:00 p.m. rolls around and I decided to call John Ramirez my service rep to find out if I was getting my car back… Monday afternoon. The answer was no. Tuesday comes around all day we go back and forth with the warranty department and the dealership another day down the drain. The whole day Tuesday all I was getting was text messages back and forth from John no phone calls. Wednesday comes around I get text messages telling me that the car would be ready in the afternoon. Not clear as to what the car was going to cost me in a text message of course no phone call. Wednesday afternoon I call John Ramirez again in the service department to only find out what I thought I had to pay was incorrect and that I had to pay $600 more than what I was expecting to pay. If the young man would have taken a moment to call the customer me and talk to me about what the cost were or broke the cost down to me in a text message I would have been expecting to pay $1,14.80 upon pickup of the car. This did make me very angry. So I called back to speak to his boss I was told named Greg, Greg tells me so all you're upset about is that John's fingernails were dirty and that he didn't call you to discuss the cost. The young man is working in an office at a computer and his fingernails were filthy. The young man never took time to call me and discuss the the cost of the repair with me. So yes I was upset, while I was speaking to Greg I didn't realize that he had hung up on me for several minutes. One thing I've learned by being in the service industry is no matter how angry the customer is you never hang up on the customer unless they're using profanity and even that sometimes is not warranted. I never once used profanity I did explain my frustration with the situation. I will not ever do business with this dealership again I was considering looking at the GMC trucks while I was there to pick up my car, my plan is to eventually buy me a truck but not from this dealership. On Thursday when I went to pick up my car I opened the door to find the door panel covered in Black Grease the floor mat with black footprints on it. I did go back into the service department and got the manager that was helping me to come out and take a look at it he did get the black grease cleaned off of that part. Upon returning home I noticed that the armrest had black grease and arms spots on it. I called back to speak to the same gentleman that helped me retrieve my car left a message on his voicemail that was 3 hours ago and I have still not had a call back as to when would they like me to bring the car back to clean it. My best advice to you is if you want to deal with young inexperienced men then go to this dealership. But if you want professionalism find somewhere else to go.Thank you for bringing this to my attention. I apologize for your overall service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. KC Cooper General Manager kcooper@Sterlingmccallcadillac.com
First shot
by Satisfied GMC owner on 05/19/2022There was no negotiating on the purchase of a new truck, when came to the dealership making an offer for the trade in and it wasn’t excepted they offered more, why didn’t they just offer their top dollar on the first shot? When it came to… financing and I called the dealership out on the interest rate was too high they then brought it down, why didn’t they just offer the best deal on the first shot?Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. KC Cooper General Manager kcooper@Sterlingmccallcadillac.com
Excellent
by Barbara Alepa on 05/19/2022From when they make your appointment to returning your car back to you they keep you very well informedThank you for the review, Barbara! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Awesome Car buying experience!
by Gregory Griffin on 05/17/2022My salesperson, Darrell Foster was very professional, very friendly, and very accommodating!...I walked up to the vehicle that I was interested in, and in just a few minutes later, Darrell approached and offered to let me test drive the… vehicle. The entire process was painless and pleasant and I was even offered BBQ and cold drinks! Thanks again Sterling McCall!Thank you for the review, Gregory! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
Just ok service.
by Neicee on 05/17/2022It was ok, I wasn’t warmly welcomed. And I felt very rushed. My car was not very clean. My sales person was not personable until all the way at the end. I can’t even get in touch with my sales person anymore. I felt like only my money was… wanted. The only reason I went through with the purchase was because I really needed a car.Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. KC Cooper General Manager kcooper@Sterlingmccallcadillac.com
Good experience
by Chili on 05/17/2022Got a reservation,took my truck in,told Travis what I wanted,came back when he called and work was doneThank you for taking the time to leave us a review! We look forward to your business with us again!
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Thank you for your kind words! We are thrilled that you had a pleasant service visit!
by Customer Service on 07/11/2022