Sterling Mccall Buick GMC
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Dealership Service Review
service Rating
Stressed
Written byon 06/30/2022
My air conditioner isn't cold and I assumed the good stuff was leaking. I was correct but it took them almost five hours to figure it out. I arrived at 830 am. I was also introduced to a new advisor. Marcus is gone. 2011 terrain so they needed to order new parts. Final price is high. Will come back on Saturday morning for them to fix. Praying that it will go smooth. I have been coming here for a while but never had to wait this long.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 07/07/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for what you have experienced with your recent service visit. I would like an opportunity to fix this and to earn your business, please contact me at kcooper@Sterlingmccallcadillac.com. I look forward to speaking with you.
Kimono Cooper
General Manager
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