Customer Reviews of Sterling McCall Ford
Review type:
Excellent Work
by Sharon and Antony on 05/11/2025We had initially left to explore other dealerships, but we came back because Brian Frank is an amazing salesman. He is incredibly courteous and respectful. We truly appreciated his professionalism and will definitely buy another car from… him in the future.Hi, thank you for your kind review; we are happy to pass your comments to Brian here at Sterling McCall Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Baby’s first car!
by Jeremias Rodriguez on 05/10/2025We had a fantastic experience at Sterling McCall thanks to Jeremias! He was friendly, knowledgeable, and made the entire process smooth and stress-free. He helped us find exactly what my daughter wanted at the price she wanted—no hassle, no… pressure. Today, my sweet, sassy, and smart college honors student drove off in her very first car, and it’s all thanks to Jeremias. Highly recommend working with him if you want someone who listens, cares, and gets the job done right!Hello Jeremias, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Helpful
by Brandon on 05/14/2025Laura was very helpful and friendly when buying our new truck. There was some time spent waiting, but she kept us informed during the process.Hello Brandon, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know!
No Pressure Environment
by Lauren Ayala on 05/10/2025Brian was awesome to work with!!! This dealership is a non pressure dealership, and they truly live by that motto! They made my first car buying experience so wonderful! Thank you so much for this being so positive!!!Hi Lauren, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
David bun
by Elizabeth Perez on 05/10/2025Great experience! I never felt pressured, and I appreciated his patience and transparency throughout the whole process.Hi, we appreciate your positive review of your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Mr owner
by Randall on 05/03/2024Sterling McCall honored the price and same with the trade in. Very pleased with my experience.Congratulations on your new vehicle! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.
2020 Lease Edge Purchase
by Robby Denton on 03/28/2024Staff was friendly although procedure was long considering I was purchasing a car I had already leased from them.It's great to hear that the staff was friendly during your car purchase, but, understandably, a longer procedure can be frustrating, especially when you're already familiar with the vehicle from leasing it. We value your feedback and strive to make every customer's experience as smooth as possible. Thank you for choosing us for your car needs!
Ford
by Francisco on 03/13/2024Added fees that I didn’t even know about, never coming here again. They added 9,256 dollars on fees 5,269 I didn’t even know, once they took 1 week to send me all the receipts I realized. UnbelievableFrancisco, Thank you for your feedback about this issue with the fees and I apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Amanda Myers Sales Manager amyers@sterlingmccallford.com
Recent purchase
by Ajpoolaw on 03/08/2024Absolutely fantastic. The entire process, was quick and easy.We are thrilled to hear that you had a fantastic experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
I feel cheated and ignored.
by Dale Aguiar on 05/11/2023This was a terrible place to buy a car, please don’t buy a car here. First, they advertise the price of a car and then I got there and they put a mandatory warranty on it that cost almost $2,000!!!! They would not let me remove it. Then the… finance guy changed terms and being shady and added a lot of stuff to the contract by outright lying to me. Thank God I was able to cancel all of that afterward. Then the finance guy told me he would email me all the documents I signed. I don’t think he wanted me to review those documents very carefully. I have been calling the dealership everyday and they will not respond to my many voicemails, it’s been two weeks and I still haven’t received any of my documentation that I signed. Then the van that was supposed to be “blue certified” aka the mandatory warranty, had to be put in the shop only a week after purchase. And that is because it is supposedly checked out thoroughly. All in all, I hate the feeling that I was cheated and people are ignoring me, if you like that experience, than this is the place for you. I, for one, beg you to not buy any vehicle from this place. You may regret it as I do.Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Rodney Crow General Manager rcrow@sterlingmccallford.com
2022 Lariat
by Chris on 11/22/2022I had a great experience at Sterling McCall Ford and Laura Solis is an excellent sales representative. She made sure what I wanted in a truck was met and I didn’t feel pressured into buying a truck. I have been driving a 2006 F-150 and it… was time for a new truck. I am very satisfied with my purchase.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Great Experience
by David L on 07/29/2022Ashley was a terrific sales rep. Helpful, honest, diligent, fast. I bought a 2022 Ranger Tremor and perhaps had the best car buying experience I’ve had.Thank you for your kind review of Ashley, we appreciate your business David!
Awesome!!
by Edgar Ramirez on 07/18/2022They are very professional at this location. My salesman was Steven he helped me a lot on getting my F-150 STX 2022. He’s was very honest and amazing. Highly recommend him to anyone who’s ready for their next purchase.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
everything was easy and fast. especially Sarah took great care of us. I w
by Talha on 07/16/2022You should renew your car list on your internet address. When I first called, they said there was a car, but when I went, it was sold. but Sarah found us the car I wanted and she called me and I got the car. sara felt sorry for us and… then surprised us, which is very nice. took care of us.Thank you for your kind words for Sarah, we appreciate it!
Happy customer
by Rod Rodriguez on 06/14/2022Great attention to detail at reasonable prices.Hi Rod, thank you for being our customer, we appreciate your kind words!
GREAT SERVICE
by Lori L on 06/08/2022Andrew was amazing. Very polite and professional. Kept me updated on status every phase of repair. Vehicle very clean upon pick up.Thank you for your kind review of Andrew, we appreciate your business Lori!
Great experience
by Emma on 06/02/2022The entire experience of buying a new vehicle was straightforward, informative. The sales agent was knowleadgeble, curteous and kept us informed at every step.Thank you, Emma! We are thrilled that you had a great car buying experience!
In-and out
by Big Al on 05/28/2022Whole process in and out less than 3 hrs ! Bought new car - easy - great sales person !We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Top notch sales person!
by Catherine slattery on 05/24/2022Knew his business, treated us like we were family!We are happy to hear that our team treated you well during your visit, Catherine! We look forward to seeing you again.
Awesome service
by Elias Ramos on 05/24/2022Thanks Luara your the best I thank u for being the person to help me out in my new used truck buy n also thanks for the Starbucks shake made my time waiting enjoyableThank you Elias for your kind words! We look forward to your business with us again!
Great Experience!!
by Billy H on 05/24/2022From beginning to end. my experience in purchasing my Ford was great. Steven, Brian, & Tosh were very professional & could not have been nicer. They were extremely fair in their approach to selling & really cared about the entire process. I… highly recommend anyone considering a purchase look to them.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable sales experience! We thank you for your business and look forward to your next visit!
Sterling McCall Ford invites you to visit our car and truck dealership in Houston, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted Ford dealers.
ESPAÑOL: Sterling McCall Ford le invita a visitar nuestro concesionario de autos nuevos y usados en Houston, TX. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Ford en el área Houston.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
by System Administrator on 05/16/2025