Customer Reviews of Russell & Smith Honda
Review type:
Excellent service from team
Awesome Sales Team
by Ashby_S on 04/24/2018updated 05/01/2018This was the best salesperson we dealt with and he was nothing short of amazing and patient. Anyone looking should call only Hanson ASAP. Trust me you won’t regret it. When he says he can make it happen he can and he WIll!! Customers for… life !Thank you for the excellent review! We are happy to hear you had a great experience during your recent visit!
Great Deal
by Sean on 04/25/2018updated 05/01/2018Hanson was a great sales person! He made sure I was able to take my time in looking for the car that I wanted with the package I wanted on it. After a long long day of waiting the deal was done and I couldn’t be more happy!!! I highly… reccomend anyone looking for a vehicle contact this guy.Thank you for the great feedback about Hanson, Sean! He will be glad to hear that you appreciated all of his help. Come back and see us again if you need anything else!
BEST HONDA DEALERSHIP!
by Amhosain on 04/24/2018My parents and I are beyond impressed with how well trained the staff is at R&S. My parents had been looking for a car for almost 2 months now and with so much stress of where to start - Mr. Ammar Sheikh and Mr. Zee Usmani made it… incredibly easy and a smooth process for us. Both gentleman were welcoming and accommodating during the process from start to finish and let me just say it takes a lot to be with 1 client for an entire day. Luckily we did not have to make multiple trips to them only because of the commute to and from is far but it is so worth the drive! After spending an entire day with them we were able to set our heart on the perfect car for my parents instantly yesterday, Thank God. Mr. Ammar Sheikh has helped us out before many years ago and his service till this day is heartfelt- he's the BEST. They were so patient with us-not once did they make us feel unimportant, Mr. Zee Usmani took his time with every minute he was with us. These gentleman know what they are talking about and understand their clients very well, its rare to find such outstanding service. We definitely will be returning to them for our future car purchases-no matter how far they are. Also shoutout to the Finance Department, Nicholas was very personable and made the finance part super easy and stress-free. Thank you R&S Honda Team!Thank you for this wonderful review, Amhosain! We are so proud to hear about your family's fantastic visit here, and our team will always be happy to help with any sort of questions or concerns you have. Please let us know if you need anything more, and have an amazing day!
Great service
by josefmd1 on 04/19/2018The sales associate David Le was very helpful and accommodating of my requestsThat's what we like to hear, Josef! We appreciate you sharing your experience with us. Please let us know if we can help you with anything else!
Great service
by P.bhavita on 03/31/2018Service was really good did the test drive with zee he explain everything every detail so much helpful and made my decision to buy Honda pilot very easy. So thanks zee and Karan patel for helping us.Thank you for sharing your experience with us! We appreciate your feedback about your visit and hope you're loving your new Honda Pilot!
Best salesman ever!! Michael Daniel
by CheriP on 03/30/2018I was torn on which vehicle to buy and was going back and forth on different models by different car manufacturers. Michael Daniel was patient with me and walked me through what I needed as far as comparisons, safety features, residuals,… etc. I had a great experience at this dealership and would recommend Michael Daniel to anyone in the market for a vehicle!Thank you for the wonderful feedback about Michael, Cheri! He is definitely an asset to our sales team. We appreciate your comments and hope you're loving your new vehicle!
Happy Honda Accord Driver
by Melody on 03/23/2018I was extremely happy with the service that I received from Henry Reece. I was really stressed because I needed to buy a car and he made the process so easy. I was able to choose a car and drive off the lot with my Accord. Thank you for… the awesome customer service!!!!Thank you for the great comments about Henry, Melody! We're thrilled he could help you find the perfect vehicle for you. Enjoy your new Accord!
Excellent Service by Eli McKee
by Hicham on 03/21/2018I usually do not write reviews or do surveys but felt compelled to do so this time by the excellent Service by Service Advisor Eli McKee. Thank youThank you very much! We appreciate you taking the time to review us, and we are very pleased that your experience was so fantastic. We are always happy to help in whatever ways we can, so please call us if you need us!
Very easy car buying experience
by ed87gar on 03/07/2018I had been shopping around for a vehicle and first came to this dealership looking at used cars. I thought this was my best option to fit my current budget. After working with Sung and going on a test drive we started to look at options. He… was very helpful and working with the finance department they were able to get me a better deal for a brand new 2018 Honda Civic that still fit my budget. The whole process was very straightforward and I felt like they were really open to working with me to see what was best and not just trying to sell any car.Thank you for taking the time to share your experience with us, Edgar! We truly appreciate your kind words about Sung. He is definitely an asset to our team. We hope you're loving your new Honda Civic!
New car
by BkeithD on 02/28/2018My salesman Boubacar made my car buying experiences one of the best thus far. I was In and out in an hour and thirty minutes in a 2018 Honda Accord. The process was completely hassle free and Im grateful that what could have been a… difficult experience was made to be a pleasant experience. Thanks again BoubacarThank you very much! We are thrilled to hear that Boubacar was able to help you find your perfect Honda Accord! Please let us know if there is anything we can do for you in the future!
My favorite dealership, starting today
by dfmacco on 02/25/2018These guys are excellent. I called up Dino, the new car sales manager, and told him what I wanted and what I wanted to pay. I had done my homework so I new what was reasonable, I of course wanted a "great deal." Dino said he could… deliver so I grabbed my wife and drove down there. Dino met me and then put me in the competent hands of Zee. We explained what we thought we wanted but that we needed to check out a couple of models. Zee was friendly and professional, knew his cars and never, ever made us feel he was pressing for a sale. In the end they gave us exactly what we asked for and were very patient with our decision making process. Even the finance guys, Jake and Nicholas were a pleasure to work with. Come on, really? Yes, really. I honestly liked the whole feel of the place--and I generally hate the car buying experience. I could go on and on but, I'll just summarize. Russell and Smith has become my Honda dealership, I'm totally satisfied.Thank you so much for your kind words! We are beyond thrilled to hear that you had such a wonderful experience working with our team! We look forward to working with you again in the future!
Art
by Collins on 02/22/2018I had a great buying experience with Russell and Smith. Andy Tran was one the best Honda salesman I have experienced in the purchase of my 5th Honda' s thru out the years. Andy was clear on the all of my questions and very knowledgeable… on the Honda Pilot. My great experience continue to the finance department . Mr Anthony Alexander offer clear options and I felt very comfortable completing the sale in finance. Unlike other experiences. The dealership was extremely clean and all personnel welcome me as if I was important. The service department look very comfortable and efficiently run. No doubt I will be a return customer.Thank you so much! We are so happy to hear that you had such a wonderful experience working with Andy and Anthony! We look forward to working with you again in the future!
Awesome place
by crivera4 on 02/20/2018I just got my new car from this place. Let me tell you Joe Leal and Ed Jensen are great! They helped me out so much and got me the car I was looking for. If youre looking for a new car this is the pace to go!!Thank you so much for the kind words!
Outstanding experience
by YoungBJ on 02/17/2018I purchased a Honda Civic from Russell and Smith yesterday and from start to finish, the experience was outstanding. Zee Usmani was my salesperson; his product knowledge, professionalism, patience and understanding was exceptional. I… recommended Zee to my granddaughter and she bought a Civic today. The entire staff is friendly and helpful and the process was honest and straightforward and simple.Thank you so much for the kind words and the recommendation! We are so glad you had such a pleasant buying experience! We look forward to working with you again in the future!
Happy I went here
by trustallstars8 on 02/13/2018I was really stressed about the prospect of the car buying process, but Sung was extremely friendly, helpful, and seems to genuinely want to make the whole experience a good one for his customers. He's an enjoyable guy, never made me feel… pressured or taken advantage of, and he was easy to work with. I purchased the exact car I wanted, and I couldn't be happier. The dealership is also very interested in keeping ahead of the game with their competitors as well as keeping their customers happy. I felt good about the entire experience, highly recommend. Thank you!!We are thrilled to learn that you had such a pleasant buying experience with Sung! Please let us know if there is anything we can do for you in the future!
Honest and transparent dealership
by kiettrang on 02/13/2018I wanted to buy a Honda Odyssey so we called Russell & Smith Honda asking for the price. Joe Leal was our salesman on the phone. After asking for information about me and the car, he told me that he would call me back in 5 minutes to give… me the price and hung up. 3 minutes later, he called back with his out of the door price which was a great deal. A day later, I went to the dealership to see Joe. Joe presented us with 2 cars exactly like I wanted and most importantly, for the price that he quoted me on the phone, no string attached just like he promised. Even though Joe had to run around the dealership to get my accessories installed on the same day, he always remember to check on me with a smile to see if I need anything. Working with the finance managers was also just as easy as working with Joe. The finance manager never rushed me to sign the papers, but took his time to explain every words and numbers in detail for me which was a big plus. Buying a car from Joe Leal at Russell & Smith was an extremely easy and transparent process that you cannot get from anywhere else. I HIGHLY recommend this dealership. FYI: if you are considering between this dealership and Honda of Spring, please go to Russell & Smith Honda because Honda of Spring is the shadiest dealership I have ever been to.Thank you so much! We are so happy to hear that you had such an easy and pleasant experience working with Joe and our finance team! Congratulations on your new Odyssey and please let us know if there is anything we can do for you in the future!
Great Dealership!
by savanley on 02/08/2018What a fantastic company and dealership! I highly recommend Joe Leal as your sales person. He is extremely professional, and will go out of his way to help you find what you are looking for. If you want first class customer service and an… easy buying experience, go to Russell and Smith Honda! Ask for Joe Leal!Thank you so much! We are thrilled to hear that you had such a pleasant experience working with Joe! Please let us know if there is anything we can do for you in the future!
Nelson Cartagena is Great!
by Tommy_Watson on 01/31/2018I had a great experience at Russell & Smith Honda thanks to Nelson Cartagena. He took the time to help me find a car I fell in love with. I've never felt this passionate about my vehicle. He showed me all the features. He explained to me… why some things on the car were different from other manufacturers. He was the best sales person I've encountered. Thank you!Thank you very much, Tommy! We are so glad Nelson was able to help you find your dream vehicle! Please let us know if there is anything we can do for you in the future!
Unethical Car selling Approach
by alifaraz on 01/30/2018Well, In short, we agreed on Selling price over the email and phone multiple times. Before leaving the house, i reconfirmed the agreed out the door numbers. When i arrived there and had a test drive. They changed the selling price and told… me the additional cost is due to the value they provides to customer. Their sales manager didn't have answer and sales director never showed up to defend this ridiculous approach. Dear Russell Smith Honda, This car selling approach is considered dishonest, unethical and corrupt. You wasted my 3 hours on working day. This is second time in 6 months this dealership wasted my time. So i am not going to recommend anyone.Great Dealership!!!
by AdrianP1 on 01/26/2018They treated me right with respect, understanding. They were very caring. I highly recommend this dealership. I'm very happy!!!Thank you very much for your kind review!
2017 Honda pilot new
by kevinuyi on 01/24/2018I just move in houston This was my first car(Honda Pilot) in houston The salesperson sung park was great and even sales manager was very nice tooThank you very much! We are very pleased to hear that you had a pleasant experience working with our team!
At Russell & Smith Honda, we strive to provide outstanding service in all areas of our Honda dealership in Houston, from the showroom to the service center. We're confident we can help you find the new Honda of your dreams, and we'll be here for you throughout the life of your vehicle to ensure years of confident driving. Honda fans from the greater Houston area, including Pasadena, Sugar Land, Bellaire and Missouri Center.
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
- Express Service
- English
- Panjabi
- French
- Urdu
We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!
by Russell & Smith Honda on 04/22/2025