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Russell & Smith Honda


2900 S Loop W, Houston, TX 77054 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (1) No (0)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
Failed Inspection
Written by Sam on 07/27/2018
updated 08/09/2018

I took my Civic into Russell & Smith for an inspection and service in anticipation for a cross-country move two weeks later. Within 3 hours of my trip, my A/C quit working. Upon being serviced in my destination, I found that my A/C compressor had died and my refrigerant levels were at half the amount required for the A/C system. I would have figured that the inspection done at the dealership would have at least addressed the low level of refrigerant in my system. However, after $362.00 in service fees stemming from my inspection, I am left to pay the fees in my new city to replace the compressor and refill the refrigerant.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

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