Russell & Smith Honda
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Dealership Service Review
service Rating
Bad service
Written byon 06/02/2018
During the last service of my CR-V the coolant fluid was not refilled. I had a long drive and noticed it just in time while refueling that coolant can was empty. By noticing it on time, I avoide being stranded in the middle of the highway. This is unacceptable to say the least from an authorized Honda dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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russellsmithtx on 06/11/2018
Dealer Response
We are very disappointed to hear that your experience working with our service department did not meet your expectations. We would like to speak with you directly to learn about your experience and ask that you please reach out to our Service Director, Alvin Blaker, at 713-663-4111.
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