Customer Reviews of Mercedes-Benz of Houston North
Review type:
I had a great experience with this dealership.
by Isabel on 02/29/2024No issues. I still have my Mercedes. I'm impressed with this used car. Great service department. They treat me like a queen. Keep up the good work!!!!lot problems with my GLE 350
by jose sanchez on 02/03/2024my adviser He always tries to help me but since I bought that car I have had more problems than solutions, today I still have problems and the sales manager wanted to help me so I could change the car, it is a certified used car but it is… still full of problemsHi Jose, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8970. We hope to hear from you.
bad cars
by Jose sanchez on 02/03/2024A super bad car, 9 weeks old and in Mercedes del Norte I never found any problems with the car and took it to another dealer. and it still has problems and no one is responsible, they don't want to change my car, Mercedes GLE 350 certified… but certified to be full of problemsHi Jose, we regret to hear that your recent experience was anything less than exceptional. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (281) 305-8970 so we can work towards a resolution.
Service on my GLE 350
by Shell10 on 02/02/2024I had a very positive experience with the service at Auto Nation Mercedes-Benz North in Houston. From the tow truck picking up my vehicle to the service adviser checking it in and the actual service being performed. I feel that for all of… the work that had to be performed (warranty work) I was very well taken care of. Kudos to the people who gave me great service.Hi, it is great to read such wonderful comments about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
best advisor
by mikesmith on 12/08/2023Ahmed was my service advisor. he was extremely knowledgeable and helpful.Hi Mikesmith, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Head light replacement
by GwenCox on 12/01/2023The experience is always great. I had a bulb replaced in my headlight...I didn't know that it took to replace it but, when the service writer explained the process, I was shocked. But overall, the service was quick. I was satisfied.Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Bummer Summer
by DJ_DAN_B on 11/01/2023Recently, I have had an extremely disappointing experience with the Mercedes-Benz dealership when I took my car in for repair. I must say, this encounter has left a bitter taste in my mouth, and I feel compelled to share my experience in… the hope that it might help others avoid a similar situation. First and foremost, the issues began with the constant need for repairs on my vehicle. It felt like a never-ending cycle of problems, and my expectations for the quality of service from a reputable brand like Mercedes-Benz were not met. The lack of reliability in their vehicles was a major concern. Furthermore, communication with the dealership was a significant issue. I sent an email outlining my grievances and received no direct response. Instead, I was met with a frustrating phone call from an employee in the Service and Repair department who repeated the same explanations about the necessary repairs and emphasized the absence of a warranty. This lack of response and the redundancy of the conversation was immensely frustrated They charged us $13,000 dollars plus and still not fixed the check engine light, and they want $10,000 more to fix it, with no guarantee the problem will be solved. Despite our clear request for a resolution, we received neither a satisfactory response nor a definitive course of action. We simply sought either a refund for the incorrect repairs, which were the result of a faulty diagnosis, or for the dealership to rectify our car to its initial intended condition. This reasonable request seemed to fall on deaf ears. The toll this ordeal has taken on my family cannot be overstated. As the caregiver to my husband, who is already dealing with health issues, this situation has only added to the stress and negatively impacted his peace of mind and overall well-being. In light of these unfortunate circumstances, we had no choice but to insist on written communication exclusively. We requested an end to verbal agreements and verbal information, with the stipulation that all future communications from the dealership must be in written form. In conclusion, my experience with the Mercedes-Benz dealership was nothing short of a nightmare. The constant need for repairs, poor communication, and the lack of resolution have left me deeply dissatisfied. I hope that by sharing this review, others may be spared the frustration and disappointment that my family and I have endured in dealing with this dealership. After This Review, we are going to submit our case to BBB,x and then start with a media campaign.Oil change
by Isbel Perez on 10/17/2023Friendly and niceHi Isbel, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent Servic!
by JenniferL on 09/11/2023I took my car in for service at Mercedes-Benz North Houston and my experience was top notch. I was greeted pleasantly and promptly as soon as I arrived. All of the staff was extremely professional and accommodating to me while I waited.… They didn’t try to upsell me constantly and there were drinks and snacks available to me if I needed something. The service was quick and I was on my way in a clean car.Hi Jenniferl, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Horrible! Do not use them for service.
by Ernest B. on 09/11/2023If I could give zero I would. I don't think I have enough characters allotted to fully express the disappointment I have dealing with this company when taking in my car for a simple overhead console repair and oil change. Not only did it… take over a month to get my car back but when we did get it back it was filthy with oil stained finger prints all inside. The first rental they gave us had a huge crack in the field of vision and I was told that was all they had. It was nothing to do with cosmetics it was the simple fact that driving it everyday was dangerous because of the blurriness and distorted images you had to see through while driving. It wasn't until I got a manager involved , which that was an act of congress, that I finally got a new one 3 weeks later. I had to call just about every other day to nudge someone every step of the way until my car was done. Then no attempts were made to make it right I basically had to ask for at least the oil change to be compensated. In my opinion this should be unacceptable for a "luxury" car service. I should not have had to pay a dime and I feel like they should have compensated further. At the VERY least detailed my car and take all the finger prints off! Terrible terrible nightmare of an experience and I pray I never need to take my car in again. I may just drive an hour away to the next mercedes dealership and just take my chances there. I suggest anyone do the same!Hi Ernest, we care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 305-8970 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Pedro Dimas
by Pedro Dimas on 09/07/2023It was a pleasure to be serviced by Mr Carlos. Trevino he is a professional.what is thisHi Pedro, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best place to service Mercedes Benz vehicles
by Bustena on 09/04/2023Well qualified professional service advisors and certified technicians make this great team work on customers vehicles with care and timely delivery.Hi Bustena, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
GREAT SERVICE
by JESSICA S on 08/30/2023Came in for service, oil change was done quicker than expected. Yamila was great!Hi, we appreciate you taking the time to leave us a response, Jessica! Don't hesitate to call us if you ever need anything. Be safe on the road!
Class B Service
by Satisfied on 08/29/2023Great Customer Service. Had loner car waiting. Asked if me or my family need refreshments. Not a long wait. Serviceman had knowledge of job.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service history review yields satisfactory cost adjustment on brake service
by Smitty1 on 08/27/2023At settlement time on my most recent B service, I presented information on a prior service that appeared to have been performed incompletely, or with substandard quality control. The service advisor agreed and we reached a satisfactory… solution involving a credit for the cost of the substandard service.Hi, thank you for taking the time to leave us feedback. Drive safe, and we'll see you on the road.
Great customer service
by Katina C on 08/06/2023Everyone at Mercedes Benz North is very welcomingHi Katina, we are very happy to have provided you with such a positive experience! Feel free to stop by if you ever need any more help.
Customer
by Sandra G on 08/04/2023Exceptional, Jason went over and beyond the call of duty, very satisfied and happy with the great customer serviceHi Sandra, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Micheal H was excellent service advisor!!
by Taratann on 08/03/2023He explained everything to me. Gave me what I thought were his honest opinions. Smooth processHi Taratann, we appreciate you taking the time to leave us a response. Feel free to stop by if you ever need any more help.
Recall
by Flounder on 07/31/2023As I pull in I was greeted around 3 times. People very friendly.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Todd Williams
by mmmmmmm on 07/14/2023Billy did a great job with helping me with my car he took good car of my car and he even got me a ride off from the dealershipHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by MWright1965 on 06/28/2023My appointment was as scheduled and my service was awesome.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLS-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Isabel, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
by Nora Sutter on 03/01/2024