Mercedes-Benz of Houston North

If I could give zero I would. I don't think I have enough characters allotted to fully express the disappointment I have dealing with this company when taking in my car for a simple overhead console repair and oil change. Not only did it take over a month to get my car back but when we did get it back it was filthy with oil stained finger prints all inside. The first rental they gave us had a huge crack in the field of vision and I was told that was all they had. It was nothing to do with cosmetics it was the simple fact that driving it everyday was dangerous because of the blurriness and distorted images you had to see through while driving. It wasn't until I got a manager involved , which that was an act of congress, that I finally got a new one 3 weeks later. I had to call just about every other day to nudge someone every step of the way until my car was done. Then no attempts were made to make it right I basically had to ask for at least the oil change to be compensated. In my opinion this should be unacceptable for a "luxury" car service. I should not have had to pay a dime and I feel like they should have compensated further. At the VERY least detailed my car and take all the finger prints off! Terrible terrible nightmare of an experience and I pray I never need to take my car in again. I may just drive an hour away to the next mercedes dealership and just take my chances there. I suggest anyone do the same!