Customer Reviews of Mercedes-Benz of Houston North
Review type:
Worst Dealership/Company to work with
by Imran T on 01/22/2025I have leased/purchased 8 different cars in Houston within last 12 years and this is by far the worst dealership/company to deal with. they overprice every add-ons by a large factor. I have been trying to deal with AutoNation since last 3… months to cancel the extended warranty which they promised could be canceled at any time. It's been a nightmare- with multiple calls and every single one with a wait time of 50+ min. Despite promising a date many times, they have not resolved it till date. It is almost impossible to get hold of them and when they respond, it's rude and offers no solution whatsoever. totally avoid dealing with this dealership and anything AutoNation.Amazing experience purchasing vehicle!!
by HappyCustomr on 06/29/2024We purchased a C300. The entire buying process was unbelievable. Jennifer made things very easy. Completed everything over the phone/online and just walked in signed and drove. One of the best car buying experiences. We did have a small… hiccup on my trade in payoff, but Jennifer kept me in the loop throughout the process. Pity that other dealers aren’t like this. If all dealers were like this, car sales person wouldn’t have such a bad name.We appreciate you taking the time to leave us a response! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GLE53
by GLE53Law on 06/03/2024Great experience. Literally handled everything before I got there. Vehicle was ready to go, 5 minutes with finance and I was on my way. Talk about first class treatment!!Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
stay away from this dealer
by joannam on 02/22/2024I purchased a Mercedes back in November 2023 and it was one of the worst experiences I have had in my life. All staff from finance, sales, manager and customer service were rude, unprofessional and not very knowledgeable. They will not… answer emails nor phones, they hang out on me, they spoke disrespectful and of course they could not fix the issue they created. As of today they charged my for a deposit hold and did not refund me the money. I highly recommend to stay away from this place and from these people.Hi Joannam, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Just ok
by No/impressed on 02/19/2024I dis buy a Mercedes GLC 300 But The follow up from the sale time is poorly. I still don’t get my second set of keysHi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8970 to discuss what we can do to help.
Mercedes GLC 300
by Hacker133 on 02/12/2024Totally great experience dealing with Northside Mercedes Benz. The entire process was efficient, professional and actually fun. The best car dealership I have ever dealt with.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Sales review.
by Sales review on 01/15/2024I worked with I interacted with Mr Vernon Gatlin during my visit to the dealership. His work was efficient and he did a stellar job. I would recommend him to others who need your service. Great job.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Out of town sale Model X
by Kboogie on 11/26/2023I had an exceptional experience dealing with Mercedes of Houston North. Vern was delight to work with and if I ever find a need for another vehicle in there inventory I wouldn’t hesitate to call him again!Hi, we're happy you found Vern to be so supportive during your experience here at Mercedes-Benz of Houston North. Feel free to stop by if you ever need any more help.
Feels like sheisters!
by Incision on 11/22/2023Bought a Mercedes Sprinter Van. Low mileage. Dealer inspection was flawless. Having bought Mercedes on several occasions in the past, we were confident we would be treated in an honorable way, and that the dealership would have integrity.… They agreed to make several repairs that were obvious issues at the time of the sales agreement. Per schedule we brought it back for those repairs. It has been almost a month now and they have not even given us an update despite almost daily requests. We still have no idea when to expect to get the vehicle back. I have a strong feeling the problem isn’t Mercedes the corporation it is this particular dealership which happens to be a nationwide company.Hi, thank you for bringing this matter to our attention. Please call our General Manager at (281) 305-8970 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Line-Haul Driver
by Sleepertrk on 10/24/2023Jaja Anele was the most Hard Working, Intelligent; Understanding and Caring Sales Associate I had ever come across. Jaja not only listened to my concerns, but he above and beyond anyone could ever ask for in a sales associate.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! Thank you so much for being one of our valued guests and we look forward to your next visit!
Not happy with both 'certified car' nor sales lady.
by Pluto19 on 10/06/2023I purchased a used 2019 Lexus ES350. Given that the dealership was a Mercdedes dealership, one would think you would get above average customer service. My car had a very obvious dent which was not there when we initially inspected the car… before purchase. Then, after driving the car for several days, I had to bring the car back because the car was shaking if I brake while driving 60mph, which should not be happening, since the car was 'certified' by the dealership. The sales lady said she will speak to the used car manager if they will pay to replace the brakes, and, if they are willing to buy back the car. This discussion with the sales lady was on a Friday afternoon. And I am writing this feedback exactly a week from last Friday, and still have not heard back from her, even after sending a follow up email to her a couple of days ago, on Wednesday. Not happy with the car and how they were able to 'certify' it, and not happy with the customer service at all. After the car is sold, they basically disappeared on customer service.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
This is a follow up to my review above. After I submitted my review last Friday, I called the dealership to speak to the pre-owned dept manager, but since he wasn’t available, I left my name and phone number with the receptionist, and also gave her a brief message for my call. The sales lady finally texted me a couple of hours later, saying she had been out of office and can call me later. I never responded to her text. She then responded to my email the next day, just stating they will not replace the brakes. And as of today, that sales manager never returned my call. What if I just missed the call? But then I would think he’ll leave a voice mail, correct? But no voice mail neither, so it’s safe to assumed he never called back. This is horrible service, especially coming from a Mercedes Benz dealership. I had purchased another used Lexus at a Mazda dealership on I-10, in 2019, and the service before AND after the sales was top notch. Also, when I made the appointment to get the the brakes inspected by the service department, the appointment was for 2:15 pm, or 2:30pm. It took the service department about 3 hours just to test drive the vehicle and inspect the brakes. That was ridiculous.
Dream come true
by Shahin on 09/06/2023I have always wanted to own a Mercedes-Benz and I had my eyes set on E53AMG. I found one at MB of North Houston and they were quick in responding to my inquiries and arranging for me to go see the car and have a test drive. Kamran was the… sales agent that I worked with and he was very pleasant and answered all my questions. He wasn't pushy like my previous experiences with sales people so I felt comfortable making my decision. They were fair in the negotiations and the trade in and I was happy with the deal I got. I love my new car and feel that I made the right decision.Hi Shahin, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! Don't hesitate to call us if you ever need anything. Be safe on the road!
All's well that ends well
by Der Alte on 08/26/2023There were a few hiccups in the transaction (purchased a 2022 SL63) with Mercedes of Houston. In the end however, all issues were resolved by Aco Stankovic. I took a gamble buying sight unseen from another State. Furthermore, the SL63… had a known issue with a pending recall that prohibited the dealership from selling the car as CPO. I lost a year's warranty because of that, but it was the only SL 63 that came up in a nationwide search in my color combination. Ordering new would have required waiting until Spring 2024 to take delivery, and I wanted the car for an upcoming cross country road trip. The sales department made the process relatively easy. I was able to get a printer copy of the Purchase Contract at a local Auto Nation dealership, and the wire transfer was handled by my bank. Delivery took longer than expected, but that was an issue with the delivery carrier - not with Mercedes Benz Houston North. An item that was supposed to have been delivered with the car was missing. I called the sales rep when the car was delivered, and he said not to worry, the dealership would take care of it. That's the hiccup. I had to follow up to get that resolved. My complaints reached Aco, who was more than accommodating. A check is in the mail to refund the missing item. Furthermore, he clarified an issue about an aftermarket film installed by a previous owner, that my local dealership suggested required a new windshield. I'm relieved to know that I can simply remove the film (or live with the blemish, which is easily covered by my tollway transponder). Aco was very pleasant to deal with and cheerfully resolved my issues. Chances of me buying another car sight unseen from a distant State are relatively small, but if the occasion presents itself, I learned that I could walk into any AutoNation dealership and have them handle the transaction, with delivery coming to the local shop. That's a huge takeaway from all this. I would not hesitate to recommend Mercedes Benz of Houston North to anyone, thanks to Aco's efforts on my behalf.Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Drive safe, and we'll see you on the road.
Prius purchase
by Vicky sosa on 07/26/2023Love the Prius thank you for always being so helpful & taking care of my family.Hi Vicky, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great deal and smooth process
by ScreenName on 07/02/2023Smooth process, price was as promised, no additional fees. Great deal on a used Ford Explorer. Only downside was finance department did multiple hard pulls on credit report (4) after saying only one pull would be used for all quotes. Not a… big deal just a surprise. I would definitely recommend AutoNation to anyone in the market for a car who does like to deal with the "games" played at most dealerships.Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of Mercedes-Benz of Houston North and hope to be of service again.
Fantastic Mercedes buying experience!
by SB on 06/29/2023We loved our salesman, Dali. He was very patient with me being a 1st time Mercedes shopper. He made me laugh (a lot)! I test drove at least 3 different cars before I made my decision and I absolutely love my new 2024 GLE 450! Thank you… Dali and Ace the sales manager!Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Buying experience
by Ijeoma O on 06/01/2023Very informative and greatHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good customer service
New car purchase
by Bosston on 05/19/2023My salesman and Sales manager, Shayan and Zach, were very knowledgeable and professional. Both were diligent about making my purchase successful and satisfied.Hi Bosston, we are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
King Ranch Expedition
by EGuerra1 on 05/02/2023The entire purchasing experience was seamless and professional.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! Don't hesitate to call us if you ever need anything. Be safe on the road!
9th Mercedes from Mercedes North Houston!
by lowellkirby on 04/30/2023Vehicle #9 from Mercedes North Houston. My salesman, Gordon Barnes, is truly incredible! He cares so much about his customers. He is extremely trustworthy, easy to deal with and quite helpful. Manager Edwin Brazda was also great to work… with. He has been the manager for my deals too many times to count. What a great team! Gordon IS the reason I keep coming back. Edwin helps solidify my opinion every time!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! Don't hesitate to call us if you ever need anything. Be safe on the road!
Always a great experience!!!!
by Krista Wood on 04/25/2023I have been coming to the 1960 Mercedes dealership for over 3 years now and I will never go anywhere else when purchasing a new vehicle… Edward and Edwin are the best and always help out! I love the atmosphere, Edward is also so patient… with all my questions and never makes me feel rushed or pushy. Thank you!!!!Hi Krista, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLS-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Imran, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 305-8970. We would appreciate the chance to turn your experience around.
by Rowan Tanner on 01/23/2025