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Mercedes-Benz of Houston North


17510 I-45, Houston, TX 77090 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (12) No (5)
Service Rating
Recommend:
Yes (18) No (5)
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Dealership Sales Review

1 out of 5 starssales Rating
Worst Dealership/Company to work with
Written by Imran T on 01/22/2025

I have leased/purchased 8 different cars in Houston within last 12 years and this is by far the worst dealership/company to deal with. they overprice every add-ons by a large factor. I have been trying to deal with AutoNation since last 3 months to cancel the extended warranty which they promised could be canceled at any time. It's been a nightmare- with multiple calls and every single one with a wait time of 50+ min. Despite promising a date many times, they have not resolved it till date. It is almost impossible to get hold of them and when they respond, it's rude and offers no solution whatsoever. totally avoid dealing with this dealership and anything AutoNation.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Rowan Tanner on 01/23/2025
Dealer Response
Hi Imran, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 305-8970. We would appreciate the chance to turn your experience around.
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