Mercedes-Benz of Houston North
Back to Service Reviews
Dealership Service Review
service Rating
Long wait service
Written byon 04/09/2021
I was in for oil change, tire rotation and car balance, had appointment at 1 pm. I arrived at 12:40, my car wasn’t ready until past 4 pm. Even with appointments, service takes way too long. I wouldn’t go back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
Serenity Gibson on 04/13/2021
Dealer Response
Hi, we're disappointed to hear of the negative experience you had at our location. If you'd like, please contact our General Manager at (281) 305-8970. We'd appreciate the chance to make your experience a positive one. Take care.
Report