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Mercedes-Benz of Houston North


17510 I-45, Houston, TX 77090 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (12) No (5)
Service Rating
Recommend:
Yes (18) No (5)
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Dealership Service Review

1 out of 5 starsservice Rating
Service might be excellent but pricing is horrible
Written by Serkan Uysal on 05/05/2021

I went for very urgent problem to Mercedes dealer yesterday and they always very friendly I have no problem about customer service. But their rates are incredibly expensive and they are selling parts 3 times more expensive than other dealers,and their own Mercedes Benz parts websites ,4 times more than online prices. (Btw I was thinking that they were going to change my turbo at the beginning since I was told my turbo was leaking but my service edvisor was clear that my whole turbo line needs to be replaced) I paid 2782001000 $201 vs msrp $105 sale $77 2782000900 $143 vs msrp $74 sale $54 2782031217 $136 vs msrp $70 sale $50 0029936796 $175 vs msrp $53 sale $39 And they have the very expensive labor I never ever seen in my life which is $206/hr which is $125/hr in New York City (not even state) Cost of my parts online $250.88 ($300msrp*) total and they charged me $1900 And they charged me $59.99 for something that I am not aware of called shop supplies…

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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