Customer Reviews of Mercedes-Benz of Houston North
Review type:
Amazing experience purchasing vehicle!!
Owner
by Stevenh on 03/06/2023This is my first time here, i'm very impress with the courtesy they all very nice, i definitely come back for my next service and tell all my friend.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service
by Hanna W on 03/01/2023Overall good service. It’s always too expensive my service rep-michael was polite and provided good serviceHello Hanna, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service
by Happy day on 02/25/2023Ana was outstanding. She kept me updated on the status of my service. I appreciate her extra efforts.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Buying pleasure…
by David Grady on 02/24/2023A smooth buying experience. Dali was great and would recommend anyone buying to use this location.Hello David, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Never let me down
by Rayzor2023 on 02/22/2023Service person which I believe was Ana did an amazing job of working me in to the rotation of service. She was fabulous and no pressure from her at all. She is definitely a great asset.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Service
by Amber Davis on 02/21/2023My experience with Mercedes was nothing less than wonderful. Jason was very communicative and helpful.Hi Amber, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Services
by Vladimir on 02/21/2023Very Helpful & great customer servicesHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Mercedes 80,000 mile check-up
by Tony Mart on 02/17/2023We have been going to this dealership since we bought our 2016 Mercedes GLE350 d. Their service department is second to none. Our service advisor, Christina Ferri, is extremely knowledgeable and a total professional. An honest service… department that will service your Mercedes with the utmost professionalism.Hi Tony, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Location Dealer in Houston
by Luxury vibes on 02/16/2023I have took my car took the northwest Mercedes location and everytime my car is done correctly. I have never had a bad experience everyone is nice and friendly and also if a need a loaner vehicle while my car is getting serviced they… provide it. Everything is so nice and clean and they even clean my car after every service. The prices are very affordable I would take my car here than to any other shop because they are not trust worthy but at this location they get the problem and fix it correctly while handing your car with care.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
CPO purchase experience
by giallo360 on 02/12/2023Recently purchased CPO vehicle with trade-in. NEGATIVES: Overall process took >4.5 hours; purchased vehicle was recently acquired by MBoH North from another dealership that did not disclose cosmetic damage (even though they had records of… issue) that was discovered after arriving at home; Finance Department attempted to lock me into higher interest note even though I had specifically requested an alternate lender with a more favorable rate. POSITIVES: Demeanor of salesperson and sales manager at MB of Houston North; willingness and follow-through to "make things right" with the purchased vehicle.Hello, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent
by Kleb4506 on 02/08/2023Service dept. set timeline and expectations and exceeded bothHi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Service done to vehicle..
by Joe cool on 02/05/2023Excellent service! Never disappointed..Hello Joe, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
A repeat customer
by AAhenri on 02/04/2023The final sale guy wanted me to buy other coverages despite me say I do not want any thing else.Hi, we are deeply disappointed by your experience at Mercedes-Benz of Houston North. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 305-8970 to discuss what we can do to help.
Service Review
by Melissa Mays on 01/28/2023Christina Ferri was very kind, helpful and informative. She is by far the best service advisor I have had.Hi Melissa, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Houston North
Mercedes-Benz S-560 tire replacement and Wheel Alignment
by E.N. Odimgbe on 01/20/2023updated 01/26/2023The service department personnel at Mercedes-Benz of North Houston led by the service advisor. are exceptionally professional, courteous, helpful, and customer satisfaction oriented.Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lincoln
by Josue13 on 01/23/2023Found some minor problems and having issues with the brakesHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Maintenance Service
by Joann Garcia on 01/15/2023Although I was told alignment and tires were included in my maintenance and extended warranty but wasn't, I was overall pleased with the timely manner of the service. I was a bit annoyed that I was approached a couple times by the sales… person that I needed things replaced because I bought the vehicle in July and is wassupposed to be certified used so I shouldn't hace had all these problems.Hi Joann, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Isaiah D on 01/13/2023Ahmed always gets me taken care. I get in and out of the service department, and this time even without an appointment.Hi Isaiah, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
My once a decade car buying experience! Auto Nation was in for the Win!
by Mary B. on 01/11/2023The indistinct voices surrounding my seat indicated there was a great deal of business happening on New Year's Eve. The facility was spotless and high-end, yet welcoming. I had been looking for previously owned 2021 GMC Denali for months.… Despite all the information I had been reading about car prices, inventory and the economy, I knew it was time for me to make a purchase. My vehicle had served me well, but it was time to go. I finally found a vehicle online that met my needs. I started a chat with the Mercedes Benz of Houston North. After requesting some basic information, I virtually was introduced to Travis Lewis, an experienced sales professional who has an 18-year history in the auto sales industry. I found him to be informative, engaging, and most of all NOT PUSHY. The dealership staff, from the chat bot to Tariq, the finance manager were professional and efficient. Another Sales Professional, John also provided expert, first-hand information. NEXT TIME? I'll come back to the dealership for a Mercedes.Hi Mary, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston North! Don't hesitate to call us if you ever need anything. Be safe on the road!
GLC300 Service
by Mikey4236 on 01/05/2023Carlos my service advisor was very helpful and provided me the best customer service a professional could provide.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Shu
by Houston on 12/30/2022updated 01/04/2023The Guys at Mercedes Houston North were terrific. We went, we found the one & drove home that nightHi Houston, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
Mercedes-Benz GLS-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We appreciate you taking the time to leave us a response! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Beckett Adams on 07/03/2024