Mercedes-Benz of Houston North
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Dealership Sales Review
sales Rating
CPO purchase experience
Written by 02/12/2023
onRecently purchased CPO vehicle with trade-in. NEGATIVES: Overall process took >4.5 hours; purchased vehicle was recently acquired by MBoH North from another dealership that did not disclose cosmetic damage (even though they had records of issue) that was discovered after arriving at home; Finance Department attempted to lock me into higher interest note even though I had specifically requested an alternate lender with a more favorable rate. POSITIVES: Demeanor of salesperson and sales manager at MB of Houston North; willingness and follow-through to "make things right" with the purchased vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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Lily Veronica on 02/15/2023
Dealer Response
Hello, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
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