Land Rover Southwest Houston
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Customer Reviews of Land Rover Southwest Houston
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11 service reviews
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Not friendly !
by RobertHass on 01/24/2018Matt Blevins my service adviser was the only nice person @ the dealership ALL else didn't care at all! No one even asked me if I needed help. They need to hand them all employment applications to re apply & only the outgoing & friendly… ones would be hired. The labor for 30mins of work was over $200. I could go on & on.Matt and the team always deliver!
by Mbusticor on 06/21/2017updated 07/05/2017I've been servicing my Lr4 for 5 years with them and they never dissapoint.Best service in town
by Evoque2016 on 07/01/2016Jose is always very concern about the cars he is working and call the owners in time in case they need to know the situation of the repairs or maintenance.Love My Service Advisor
by Suzanne2268 on 06/22/2016Matt Blevins is #1 in my book! He is the Best Service Advisor. Everything is done with the utmost care & concern @ Momentum Land Rover. That place is so we'll run!Best service representatives in the industry
by yankees86 on 06/17/2016Matt Blevins is an exceptional service rep. Went out of his way to make sure my issue was handled ASAP even though it called for a schedule break in on a very busy weekSuper Service Department
by PJLeger on 05/24/2016Service was great! My service representative was friendly, helpful and available when I had questions. He worked diligently and coordinated with the insurance and rental car personnel. The entire service project was a success!LR3 Key Fob Replacement
by Ozzy_Swede on 05/24/2016The Dealer service met my expectations. I bought a 2nd-owner LR3 from an personal owner (originally purchased new through Momentum Land Rover) as my daughter's first car. It only came with one key fob that was damaged. I required a new… key fob so the vehicle could be locked and she could feel safe. I ordered the key fob from Momentum which was about $70 more than other LR dealership's offerings on the internet, but if they had a problem programming the fob, it would be "in-house" and I would have a claim. The first available service date was two and half weeks out. The appointment was promised to be only 1 hour (for a 15 minute programming task per technician). It took almost 2 hours cycle time to return the vehicle back to me (good thing I was only charged 1 hour service labor). The min charging for a 15 min task seems excessive at 1 hour. The key fob works as designed. The Service Rep and Cashier were responsive to my questions and assisted me quite well. In all, the service was very good but expensive for such a simple task.30,000 mile service
by Yankees86 on 05/11/2016As usual, Matt Blevins (my service advisor) made sure everything went perfectlyRange Rover Sport reoccurring trams not linking.
by Ss123sugar on 04/05/2016Service advisor Matt is a good listener. He asked questions to better understand my vehicle's issue. I wanted to wait until I had enough time to test the attempted but appearing successful correction of reoccurring trams not linking. It… drives better.Numerous Bad Experiences
by Stevo44 on 09/15/2010We bought my wife's XC90 here and that transaction was a fairly typical dealership transaction, no big complaints. However, we made the mistake of taking it back there for service. The list of problems is long. The prices are outrageous.… They told us we needed repairs that a second opinion said we did not. They told us two things were warranty repairs and then tried to charge us after the work was done. Even though we bought the car from them, they offered no help in trying to understand or assert warranty matters, telling us we had to contact Volvo itself for that information. We have stopped going there, but most recently bought a replacement part that itself then failed. They refused to give us another without a receipt. We had lost the receipt but surely they have a record of the transaction or could simply believe a customer over a $45 part. Insstead they were downright rude. The only good thing about this place is they do offer free rental cars.customer service is beyond bad!
by rr_lover on 10/27/2011updated 06/03/2025Service advisor not a Range Rover expert, technicians are not knowledgeable and don't show up for work according to service advisor due to various reasons, service mgr and advisor refuses to honor some of the services promised after the… feedbacks were not as expected. You would think they would try to fix the problems but made it worst. The service mgr DID offer to rush my car into the shop and finish it ASAP so they don't have to pay for my loaner for more than 24 hours...hmmm..let see, would you really want that for your car? They just lost a lifelong customer right there. I have dealt with most luxury vehicles service department but NEVER had this kind of customer service before. Check out their ratings on other websites and BBB, it's not so good and it's no surprise.
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