Land Rover Southwest Houston
Dealership Service Review
We bought my wife's XC90 here and that transaction was a fairly typical dealership transaction, no big complaints. However, we made the mistake of taking it back there for service. The list of problems is long. The prices are outrageous. They told us we needed repairs that a second opinion said we did not. They told us two things were warranty repairs and then tried to charge us after the work was done. Even though we bought the car from them, they offered no help in trying to understand or assert warranty matters, telling us we had to contact Volvo itself for that information. We have stopped going there, but most recently bought a replacement part that itself then failed. They refused to give us another without a receipt. We had lost the receipt but surely they have a record of the transaction or could simply believe a customer over a $45 part. Insstead they were downright rude. The only good thing about this place is they do offer free rental cars.
- Recommend this dealer? No