Land Rover Southwest Houston
Dealership Service Review
The Dealer service met my expectations. I bought a 2nd-owner LR3 from an personal owner (originally purchased new through Momentum Land Rover) as my daughter's first car. It only came with one key fob that was damaged. I required a new key fob so the vehicle could be locked and she could feel safe. I ordered the key fob from Momentum which was about $70 more than other LR dealership's offerings on the internet, but if they had a problem programming the fob, it would be "in-house" and I would have a claim. The first available service date was two and half weeks out. The appointment was promised to be only 1 hour (for a 15 minute programming task per technician). It took almost 2 hours cycle time to return the vehicle back to me (good thing I was only charged 1 hour service labor). The min charging for a 15 min task seems excessive at 1 hour. The key fob works as designed. The Service Rep and Cashier were responsive to my questions and assisted me quite well. In all, the service was very good but expensive for such a simple task.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable