Land Rover Southwest Houston
Dealership Service Review
Service advisor not a Range Rover expert, technicians are not knowledgeable and don't show up for work according to service advisor due to various reasons, service mgr and advisor refuses to honor some of the services promised after the feedbacks were not as expected. You would think they would try to fix the problems but made it worst. The service mgr DID offer to rush my car into the shop and finish it ASAP so they don't have to pay for my loaner for more than 24 hours...hmmm..let see, would you really want that for your car? They just lost a lifelong customer right there. I have dealt with most luxury vehicles service department but NEVER had this kind of customer service before. Check out their ratings on other websites and BBB, it's not so good and it's no surprise.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No