Land Rover Southwest Houston
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Customer Reviews of Land Rover Southwest Houston
Review type:
Great Experience
by RThomas on 05/25/2025
Cesar and Carlos were great to work with. They were responsive, honest and professional through the entire process. It was my third Range Rover to buy from the dealership and I’ll come back for a fourth after this experience.
27 reviews
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LR3 Key Fob Replacement
by Ozzy_Swede on 05/24/2016The Dealer service met my expectations. I bought a 2nd-owner LR3 from an personal owner (originally purchased new through Momentum Land Rover) as my daughter's first car. It only came with one key fob that was damaged. I required a new… key fob so the vehicle could be locked and she could feel safe. I ordered the key fob from Momentum which was about $70 more than other LR dealership's offerings on the internet, but if they had a problem programming the fob, it would be "in-house" and I would have a claim. The first available service date was two and half weeks out. The appointment was promised to be only 1 hour (for a 15 minute programming task per technician). It took almost 2 hours cycle time to return the vehicle back to me (good thing I was only charged 1 hour service labor). The min charging for a 15 min task seems excessive at 1 hour. The key fob works as designed. The Service Rep and Cashier were responsive to my questions and assisted me quite well. In all, the service was very good but expensive for such a simple task.Shady Car Salesman
by JPCP111 on 05/20/2016While negotiating the final details of a lease, I asked if the salesman could get the two front windows tinted for free. I was putting $10,000 down and he said yes, but would need $200 in cash for the tint, but only need $9800 down.… Contract would still show $10,000 down, so no additional money out of my pocket. When it came to final contract, only showed $9800 down, so I am now financing $200 more than he told me. Also, he said my credit wasn't good enough and my monthly payment would need to go up by about $30. Neglected to tell me the the price of the car also went up by over $2000 if I wanted to purchased it after the lease. So now I am paid $200 cash for tinting two front windows ( no way it cost that much), am financing. $200 more than in should, and will have to pay over $2000 more if want to purchase car. My fault for not catching it all and walking away instead of be wrapping up in getting my wife the car of her dreams. Buyer beware, salesman will stick it to you any chance they get....30,000 mile service
by Yankees86 on 05/11/2016As usual, Matt Blevins (my service advisor) made sure everything went perfectlyRange Rover Sport reoccurring trams not linking.
by Ss123sugar on 04/05/2016Service advisor Matt is a good listener. He asked questions to better understand my vehicle's issue. I wanted to wait until I had enough time to test the attempted but appearing successful correction of reoccurring trams not linking. It… drives better.Numerous Bad Experiences
by Stevo44 on 09/15/2010We bought my wife's XC90 here and that transaction was a fairly typical dealership transaction, no big complaints. However, we made the mistake of taking it back there for service. The list of problems is long. The prices are outrageous.… They told us we needed repairs that a second opinion said we did not. They told us two things were warranty repairs and then tried to charge us after the work was done. Even though we bought the car from them, they offered no help in trying to understand or assert warranty matters, telling us we had to contact Volvo itself for that information. We have stopped going there, but most recently bought a replacement part that itself then failed. They refused to give us another without a receipt. We had lost the receipt but surely they have a record of the transaction or could simply believe a customer over a $45 part. Insstead they were downright rude. The only good thing about this place is they do offer free rental cars.customer service is beyond bad!
by rr_lover on 10/27/2011updated 06/01/2025Service advisor not a Range Rover expert, technicians are not knowledgeable and don't show up for work according to service advisor due to various reasons, service mgr and advisor refuses to honor some of the services promised after the… feedbacks were not as expected. You would think they would try to fix the problems but made it worst. The service mgr DID offer to rush my car into the shop and finish it ASAP so they don't have to pay for my loaner for more than 24 hours...hmmm..let see, would you really want that for your car? They just lost a lifelong customer right there. I have dealt with most luxury vehicles service department but NEVER had this kind of customer service before. Check out their ratings on other websites and BBB, it's not so good and it's no surprise.
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About our dealership
Hi, thank you for taking the time to leave a review for us at Land Rover Southwest Houston. We're happy we could meet your expectations!
by Jordyn Forkell on 05/28/2025