Big Star Honda
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Customer Reviews of Big Star Honda
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3 service reviews
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Big Star switched out my lug nuts
by Msuethompsonring on 04/16/2021I prepaid for 3 oil changes, went in for #2. They tried to get me to have brake fluid changed and a radiator flush (I just had that done 4 months ago at another shop and explained this to them but they still had it down in their records… that it needed to be done). They noticed I had new tires, asked me where I bought my tires and told me I needed a front end alignment. I told them I was still dealing with burst pipes at home (9 weeks after the freeze in TX) and I didn't have the money. They were determined to get something from me so the service associate showed me a cheap lug nut (not what I had on my car when I drove in!) that they were having a problem tightening. They took 2 1/2 hours to perform the oil change! They fabricated this story that Discount Tire must have switched lug nuts when I had the tires replaced. I almost bought their story and was ready to tell off the technicians at Discount Tire. I believed the Honda technician at first until when I was leaving I saw they had gone through my console (everything was out of order) where I keep the lug key to remove the wheels and rotate the tires. The key was not in there. I searched and searched and finally found it in my glove box (someplace I never put it, I can't even reach that far!) where they had put it after they removed and stole my nice lug nuts. I was so mad I couldn't hardly speak. In the past I have noticed scratches on my door and a chip in my windshield after taking my car to be serviced but I had no proof it was their fault. This time I'm convinced they were determined to get something from me (since the oil change was prepaid and I didn't pay for anything) so they decided to steal my nice lug nuts and leave me with inferior ones.scam
by Cswhite on 01/28/2021Do not give this place any of your business. A big scam in every way.. I had to replace my fuel injectors on a 2018 Honda Ridgeline with 38,000 miles. They wouldn't do anything to help and said I would need to contact Honda America… afterwards. After three calls Nadine at Honda America also said they couldn't do anything.. I will do all I can to ensure that all contacts personal and through social networking (FB, etc.) never use this place.- unless assistance is provided.dealer trying to cheap people
by carguyflores1 on 08/24/2016i took my 2013 Civic in for sunglass repair(the glass and gasket are one piece).the estimate came back and the part alone was $580,the labor was $990! After a quick search online,i found that it literally takes 5 minutes to remove sunroof… glass. I ordererd online($380 shipped) honda genuine part under full warranty.i removed the old sunroof glass in under 5 minutes.I spoke with a service rep Khara and she assured me they had to remove the headliner and "everything" on top to do the job.WRONG.They were trying to charge me $990 for 5 minutes of work.i sent emails to the service director garry morris and others and still havent got any replies.dont take your car there,they are out to rip you off!check online and you can usually find the answer.
About our dealership
Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Martin Carcano mcarcano@bigstarhonda.com
by General Manager Martin Carcano on 04/19/2021