Big Star Honda
Dealership Service Review
i took my 2013 Civic in for sunglass repair(the glass and gasket are one piece).the estimate came back and the part alone was $580,the labor was $990! After a quick search online,i found that it literally takes 5 minutes to remove sunroof glass. I ordererd online($380 shipped) honda genuine part under full warranty.i removed the old sunroof glass in under 5 minutes.I spoke with a service rep Khara and she assured me they had to remove the headliner and "everything" on top to do the job.WRONG.They were trying to charge me $990 for 5 minutes of work.i sent emails to the service director garry morris and others and still havent got any replies.dont take your car there,they are out to rip you off!check online and you can usually find the answer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No