Big Star Honda

I prepaid for 3 oil changes, went in for #2. They tried to get me to have brake fluid changed and a radiator flush (I just had that done 4 months ago at another shop and explained this to them but they still had it down in their records that it needed to be done). They noticed I had new tires, asked me where I bought my tires and told me I needed a front end alignment. I told them I was still dealing with burst pipes at home (9 weeks after the freeze in TX) and I didn't have the money. They were determined to get something from me so the service associate showed me a cheap lug nut (not what I had on my car when I drove in!) that they were having a problem tightening. They took 2 1/2 hours to perform the oil change! They fabricated this story that Discount Tire must have switched lug nuts when I had the tires replaced. I almost bought their story and was ready to tell off the technicians at Discount Tire. I believed the Honda technician at first until when I was leaving I saw they had gone through my console (everything was out of order) where I keep the lug key to remove the wheels and rotate the tires. The key was not in there. I searched and searched and finally found it in my glove box (someplace I never put it, I can't even reach that far!) where they had put it after they removed and stole my nice lug nuts. I was so mad I couldn't hardly speak. In the past I have noticed scratches on my door and a chip in my windshield after taking my car to be serviced but I had no proof it was their fault. This time I'm convinced they were determined to get something from me (since the oil change was prepaid and I didn't pay for anything) so they decided to steal my nice lug nuts and leave me with inferior ones.