AutoNation USA Katy
Customer Reviews of AutoNation USA Katy
Review type:
Friendly people, horrible process
by Juandie on 01/25/2025The person that received my vehicle was friendly and helpful at all times. But the process was bad. When requesting an offer, I disclosed that the transmission needed a complete repair. I also arranged towing with their recommended tow… service. They were aware that the car didn't move and they made an offer. I went to the store with my towed car and they made a revised offer for less than half of the original offer. We settled on an intermediate point but I was very disappointed. Also, waiting for the check was painfully slow. First and last time dealing with AutoNationSold Vehicle
by TLD1978 on 12/15/2024BOTH Justin & Manny - Professional, courteous, attention to detailHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Jamarcus on 11/02/2024George, Luis and Chris was a great help. They showed great customer service and help and answered every question I had. Ask for them if your going in looking for a car.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Katy. If you need more help, our team is available to talk -- safe travels!
Great service
by Kingcn1202 on 10/30/2024Luis was a great help!! He listened to what I wanted and found me a great car for a great deal!!Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ND was amazing
by Jazmin Rios on 09/26/2024updated 10/04/2024ND’s energy was amazing. He answered all my questions and genuinely was very helpful.Hi, thank you for your positive review. We're happy to have been of service to you.
Great service
by appleid on 07/22/2024I had a wonderful experience and received a lot of help. Ptah was very nice and had great customer service.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Great service
by Shayneb on 04/30/2024Very helpful.Hi Shayneb, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Great customer service
by Faith Today on 03/03/2024I love Auto Nation Katy USA!!! Adam took very good care of me and my Volvo!! He made sure that I could be proud of the choice of cars I made by making sure it was looking good and safe, from the tires up!!! Adam was very friendly and he… looked out for me!! Thank you Adam! Thank you Auto Nation USA Katy!!! Pastor John NewsomeHi John, thank you for your kind review; we are happy to pass along your comments to Adam here at AutoNation USA Katy! If you ever need help, just give us a call. Happy motoring!
Excellent Service
by Zarar09 on 01/06/2024Dealt in a very professional and respectful manner, making the atmosphere very comfortable.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Awesome Experience
by Jackie C on 09/25/2023Highly efficient; honest; thorough; matter-of-fact l; quick transaction. The best experience I’ve in a dealership. Mr. Robert Merchant & Mr. Manuel Rosas helped me. Very pleasant personality.Hi Jackie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Poor Customer Service
by Zen777@ on 08/27/2023The customer service rep at the front desk has a super bad temper issue.Hi, we are deeply disappointed by your experience at AutoNation USA Katy. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (832) 436-0605. We hope to hear from you.
Great Service
by Terrence on 08/04/2023Honest, efficient, and good service! Would recommend.Hi Terrence, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Buena atención
by Henry David on 06/11/2023Buena atenciónHola Henry, apreciamos tu informe positivo sobre tu reciente experiencia con nosotros. Como uno de nuestros valiosos clientes, queremos agradecerle sinceramente por su negocio y esperamos verlo aquí nuevamente en el futuro.
Very competitive
by JMB Blue on 05/09/2023Robert was very easy to deal with! They promise they can beat Carmax and they didHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation USA Katy
by AshiaMaxwell on 11/27/2022Super great and patient staff! They're great at explaining and helping out with every question and their cars are at an amazing price for the quality!Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Katy. Feel free to stop by if you ever need any more help.
Manny
by Angel Nunez on 08/27/2022It was very forward, very quick no complicated stuff and professional food overallHi Angel, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Nice work
by Maniper on 06/26/2020They did a great job installing the window tinting, but they took a lot more time than what they told me. I had the first appointment that morning and was told it would be done in about an hour, but I was there over two hours.AC Compressor Service
by gbmoney01 on 04/26/2020Fast start I just wish that they had the right tools to do the job on my Malibu. I would consider going back if they invest in more tools to do the jobs. Kind and friendly staff.Thanks for the feedback. We strive to provide excellent service to our customers at AutoNation USA Katy. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (832) 436-0599 to discuss what we can do to help.
Very impressed
by SeanzyD on 03/27/2020So far, my entire experience with AutoNation has been nothing but fantastic. First rate on every level. The best car buying experience I have had. Thank you!!Second try with review form.
by JE Great Job on 03/21/2020Both Bob and the repair staff performed above my exceptions. The car looked like new and ther were no areas where the magnet did not pull toward the area of repair. the workmanship was as promised.Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Quick Oil Change
by silvauh60 on 02/13/2020Dropped my truck off, ran an errand, and vehicle was ready that quick.Hi, thank you for your positive review. We're happy to have been of service to you! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ram 1500
Toyota 4Runner
Chevrolet Silverado 1500
Toyota Camry
We make it easy - we'll buy your car with a check that you can deposit the same day, our 1Price Pre-Owned Vehicles come with a 5-day return policy*, we can sanitize your vehicle for your safety and we even offer free home delivery**. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details. **Home Delivery available at select locations.
- Complimentary Coffee
- Complimentary WiFi
Hello, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (832) 436-0605 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
by Sandy Karon on 01/29/2025