AutoNation USA Katy
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Dealership Service Review
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Friendly people, horrible process
Written byon 01/25/2025
The person that received my vehicle was friendly and helpful at all times. But the process was bad. When requesting an offer, I disclosed that the transmission needed a complete repair. I also arranged towing with their recommended tow service. They were aware that the car didn't move and they made an offer. I went to the store with my towed car and they made a revised offer for less than half of the original offer. We settled on an intermediate point but I was very disappointed. Also, waiting for the check was painfully slow. First and last time dealing with AutoNation
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Sandy Karon on 01/29/2025
Dealer Response
Hello, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (832) 436-0605 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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